Sherman Chevrolet Cadillac - Service Center

The custom service was perfectly fine and my truck was fixed quickly without issue. BUT the up charge for parts is excessive and labor costs are ridiculous. That’s of course because of and going straight fixed quickly without issue. BUT the up charge for parts is excessive and labor costs are ridiculous. That’s of course because of and going straight to ownership/management, no way the techs are making $200 an hour. More

I was very impressed with the service. They did the airbag recall on my pickup. Service was fast and staff was friendly. Can’t ask for more than that! They did the airbag recall on my pickup. Service was fast and staff was friendly. Can’t ask for more than that! More

Caleb was an excellent service representative. I’d like the quick service on my Corvette. I’d like the quick service on my Corvette. More

I had my vehicle in for service, which included front brakes, new pads and rotors. After completion I noticed a rattle on the drivers front side. The noise drew progressively worse, so I took it back t brakes, new pads and rotors. After completion I noticed a rattle on the drivers front side. The noise drew progressively worse, so I took it back to check it out. The service manager made a quick diagnosis. The break assembly was not properly tightened. It’s fortunate that I took it back before it caused more damage and possibly worse. This is why I rated 2 stars. The service agent and the service manager were very apologetic and seemed genuinely concerned. More

Upper management is great. The service department workers are okay. They are very slow. With an appointment it still took an hour and a half to get oil changed and check reca The service department workers are okay. They are very slow. With an appointment it still took an hour and a half to get oil changed and check recall on seat belts (didn't have to do anything to seat belts. they were fine) If you are supposed to get a discount, don't believe the guy at the desk when he says it is included. We did talk to the Lady that is over the department and she got everything worked out for us. I would give her a 5 star review but when I add in the rest of the service department I could only bring myself to give a 4 star and that is being generous. More

This has been a life long dealership for my family, from my father purchasing vehicles from them to myself purchasing from them at present day. The dealership name has changed but the service and ease of ve my father purchasing vehicles from them to myself purchasing from them at present day. The dealership name has changed but the service and ease of vehicle purchasing has remained. More

Friendly, helpful, and great service as always. Oil change and tire rotation only, but from drop off to shuttle and pick up it was a great experience. Oil change and tire rotation only, but from drop off to shuttle and pick up it was a great experience. More

Great Customer service great service needs a little improvement in waiting areas great place too improvement in waiting areas great place too More

Arrived early for my appointment and they got me right in and out in less than 30 minutes and out in less than 30 minutes More