Sheridan Nissan

Always excellent service Another great routine general service visit for a oil change and filter. My service adviser, Bill, provided excellent customer service. The service Another great routine general service visit for a oil change and filter. My service adviser, Bill, provided excellent customer service. The service was scheduled and completed in a reasonable amount of time with no complications. In and out in about 40 minutes. More

Worst vehicle buying experience. At 63 years of age, I have purchased many vehicles from dealers in my lifetime. This was the worst experience ever. The Salesman was pleasant, but cle At 63 years of age, I have purchased many vehicles from dealers in my lifetime. This was the worst experience ever. The Salesman was pleasant, but clearly inexperienced, and relied on the sales manager for guidance. The sales manager, who lied each time his lips moved, acted as if he was doing me a favor in selling me the vehicle. I finally called him out on his lies and he retreated out of sight. I had to request an audience with the general manager to complete the sale. The general manager, who made the deal happen, also had a holier-than-thou attitude. I guess it trickles from the top down. More

Binding Arbitration After thinking I bought a car and the dealership having me empty my car and switch my car insurance ......during the presentation of documents the fir After thinking I bought a car and the dealership having me empty my car and switch my car insurance ......during the presentation of documents the first form handed to me is a Binding Arbitration Agreement. Please read about these. In a nutshell it protects the dealership from any legal action. After refusing to sign this I was told if I did not sign it they could not sell me the car. So I called my insurance company again and had my car put back on my policy which then screwed up my monthly payment schedule......and left. Please before you go to any dealership ask first if they require binding arbitration. I went to a reputable dealership and bought my new car there. NO Binding Arbitration there! More

MANIPULATIVE SNOW JOB. Once again the little guy gets the dirty end of the stick. My wife paid $30,000 CASH FOR her car, and was manipulated, by Katey in the finance departm Once again the little guy gets the dirty end of the stick. My wife paid $30,000 CASH FOR her car, and was manipulated, by Katey in the finance department, to purchase "EXTRA INSURANCE" to cover her car doors in case of small damage being caused by accidental means. We discovered a 2" scratch on the left back door that was caused by someone in a store parking lot. Called to set an appointment to get 1st oil change, since we paid $200.00 for an oil change membership, and informed them of the scratch on the door. Was told I could only bring it in on a Monday because thats the only day "the guy" will be there. It was drizzling rain in the morning and was told "the guy" wasn't there yet but if the rain stopped, which it did, it would be no problem. Went to pick the car up that evening and looked at the repair, and saw that all they did was take a paint marker and draw across the scratch. This left the scratch still very visible and looked very amature and tacky. When I confronted the service team I was told that thats all they were responsible to do and that my contract didn't cover "scratches". So basically, I'm screwed!!!!!!!!!!! I will be going home after work today to study my contract and see exactly what it says. Nevertheless they acted like they did not care about our car or us as a customer. Their main focus was on how they could get out of having to fix the scratch correctly. Stay tuned, more to be revealed. More

Untrustworthy Purchased a $40,000 vehicle from salesperson, Sonny, and was given only one key. When I asked for second set, Sonny assured me it would be sent in th Purchased a $40,000 vehicle from salesperson, Sonny, and was given only one key. When I asked for second set, Sonny assured me it would be sent in the mail. Lie. I called and Sonny claimed he made such promise. Spoke to the owner and was told I would need to pay $500 if I wanted another key. Zero scrupples at this organization from the top down. Avoid. More

Very very bad dealer Dont deal with them.. all what they will tell you or promise you will be lies!!!! Even price will find it cheaper every where else... search outside. Dont deal with them.. all what they will tell you or promise you will be lies!!!! Even price will find it cheaper every where else... search outside. More

Go with the guy with the bow tie Purchased a car from Charlie, the guy with the bow tie. He listened to what my needs were and worked with me to get to where I wanted to be. Purchased a car from Charlie, the guy with the bow tie. He listened to what my needs were and worked with me to get to where I wanted to be. More

Unethical Purchased anew car in Jan signed all paperwork my trade was not paid off in a timely manner was over 30 days after signed paperwork . I had no clue th Purchased anew car in Jan signed all paperwork my trade was not paid off in a timely manner was over 30 days after signed paperwork . I had no clue this was not paid off till lien holder started making collection calls More

Buyer Beware !!!! Unscrupulous dealership with highly questionable/unethical business practices. Shame on me for trusting what my salesperson (Sonny) had guaranteed in Unscrupulous dealership with highly questionable/unethical business practices. Shame on me for trusting what my salesperson (Sonny) had guaranteed in terms of price and parts. There's nothing they will not promise you over the phone to get you in and once they had my paperwork complete and payment collected, I was on the hook for the cost ($500) of a missing part (on a 2015 model) they had promised to replace. Important to note that Nissan NA will not assist with any complaints so look elsewhere or look forward to a "bill of goods" sales experience. More

Amazing! !! My engine seized on my car on a Friday morning. My aunt gave me a ride to the dealership. As soon as we pulled into a space and the first friendly fa My engine seized on my car on a Friday morning. My aunt gave me a ride to the dealership. As soon as we pulled into a space and the first friendly face we see was Mike Bellina. FROM START TO FINISH. .his level of professionalism and knowledgeable was amazing. The Nissan Sheridan team is Awesome. I was in a new car by Monday. I was carless for only 3 days. Note to mention: I didn't have the best credit. .less then year post bankruptcy. I left with a upgraded car and doable payments. Mike and Brandon was a pleasure to work with....oh can't forget Drew. More