Sheridan Nissan

My 2016 Murano was in for an oil change and tire rotation on 4/19/2023. I did not mention that the right front driver side tire has a slow leak. The oil was (supposedly" changed and tires "rotated" and I w on 4/19/2023. I did not mention that the right front driver side tire has a slow leak. The oil was (supposedly" changed and tires "rotated" and I was charged for both. I was advised the cabin air filter needed to be changed but was not shown the old filter - I declined the change. To days later when I went into the passenger seat t access the glove compartment and found a plastic strip that looked like a thin compartment cover. Investigating the item I discovered it was the cover for the cabin air filter department. Looking into the compartment, the filter was missing. Several days later I noticed the right front driver side tire was lower in air pressure, proving the tires were never rotated. This is not the first concern with Sheridan service and I will be seeking a new service facility for future needs. More

Bill Heinsohn in the service department is always very helpful and provides great customer service at every visit! helpful and provides great customer service at every visit! More

My key was repaired incorrectly. Every time you go there - they find 10000 worth of repair that is needed for your car (and I go on a regular bases). I am waiting for someone to get Every time you go there - they find 10000 worth of repair that is needed for your car (and I go on a regular bases). I am waiting for someone to get back to me about the key. When Nissan has a recall - they try to talk you out of performing that service. Maybe Nissan does not pay them enough at the dealership to do the repair. Smh More

They were knowledgeable, professional and friendly. They did not pressure me into more unnecessary service. They did not pressure me into more unnecessary service. More

Easy to do business with. Kept me apprised the whole time they had my car. Kept me apprised the whole time they had my car. More

I have been a Sheridan Nissan customer on 114 Dupont hwy. New Castle De. for many years, and I have always received the utmost customer service and support, from my service department Rep Matthew Rzu hwy. New Castle De. for many years, and I have always received the utmost customer service and support, from my service department Rep Matthew Rzucidlo, who always takes the time to explain in detail what exactly will need to be done to correct my issues with my car and the price, I would not consider taking my Nissan to any other Nissan dealership. And I can not say enought about Michael Galasso, who from the day I met him, has been a blessing to me. More

Nice people great service clean waiting room,over all a great dealership with great staff great dealership with great staff More

Dealership is well organized and efficient. People are very polite and courteous. A productive visit overall. People are very polite and courteous. A productive visit overall. More

Every thing went well as schedule very nice people. They take the time to explain what they will be doing to your car based on the needs. They take the time to explain what they will be doing to your car based on the needs. More

My agent was Matt he was awesome he took care of my car and all of my questions and all of my questions More