Sheridan Nissan

Wonderful Service! I really was happy with the gentlemen who helped me with getting my new car his name was Jon H. he was fantastic and professional! I really was happy with the gentlemen who helped me with getting my new car his name was Jon H. he was fantastic and professional! More

Scheduled service on line with no problem. Arrived at 1000am was done and finished by 1130am. Always an enjoyable experience at Sheridan Nissan in New Castle. 1000am was done and finished by 1130am. Always an enjoyable experience at Sheridan Nissan in New Castle. More

Outstanding service manager great discount friendly staff . My SUV was washed and returned to me cleaner than when I brought it in Thanks you very much . My SUV was washed and returned to me cleaner than when I brought it in Thanks you very much More

Apt at 10 finished 1 1/2 hr . Later . Not very happy with that. Should not be that long. Not pleased at all . Thank you that. Should not be that long. Not pleased at all . Thank you More

The sales department workers there are the most genuine I've ever had. I'd recommend anyone go there. The service department man is also very professional I've ever had. I'd recommend anyone go there. The service department man is also very professional More

I love this dealer they are fair and honest. Will always go here for service. I will continue to buy my Nissan’s there they are great! go here for service. I will continue to buy my Nissan’s there they are great! More

Really nice salesmen and women. Third time purchasing from them, one new and 2 used and never have had any issues. Would definitely recommend them. from them, one new and 2 used and never have had any issues. Would definitely recommend them. More

I appreciate the service department keeping me well-informed of the progress With my car. they were able to get me into a loaner car as quickly as possible. well-informed of the progress With my car. they were able to get me into a loaner car as quickly as possible. More

Went in for oil change. Only took a half hour, so fast service. They did a inspection of my car as well, and told me about some issues that I should be aware of, but weren’t pushy about making the repairs service. They did a inspection of my car as well, and told me about some issues that I should be aware of, but weren’t pushy about making the repairs. Had free coffee and WiFi while waiting. They also threw in a free car wash. Very friendly staff, would recommend! More

ABSOLUTE NIGHTMARE I purchased a vehicle which is a 2014 BMW 328D from this dealership on January 2, 2018. Ever since I purchased the vehicle, there have been a couple m I purchased a vehicle which is a 2014 BMW 328D from this dealership on January 2, 2018. Ever since I purchased the vehicle, there have been a couple major issues but in December 2019, the engine light came on with a reading of drivetrain malfunction. When I purchased the vehicle, I was told that I would be covered with an extended warranty for an additional 70,000 miles due to that fact that I lived in Smyrna and was driving to Philadelphia to go to work which is the reason I even purchased the car. I called Sheridan to make sure that my car was covered under warranty, which I was told it was and would expire at 117, 000+ or Jan 2. My car had 106, 000 miles on it. I was relived because I thought my vehicle was covered. After I dropped my car off, they sent it to BMW for repair and found out the cost to repair it, and they told me that the warranty expires at 70,000 miles not an additional 70,000 and they made a mistake on the paperwork (which is not my fault). It even says in their system and the document they sent over to BMW that my vehicle expires at 117,000+. I contacted the General Manager and Chip the owner to explain the situation. They did not want to pay anything towards the repair of my vehicle even after acknowledging the mistake until I contacted the Better Business Bureau. Then, they said that they would cover half of the cost which I only agreed to because I had been without a car for almost a month going back an forth with them. BMW gave me a loaner car and I thought everything was fine. Here we are at Jan 21, 2020, and my car is fixed. I go to Sheridan to pick it up only to be told that I have to sign a document that they created stating I wouldn't sue them for anything additional. This was not a part of the agreement to get the car fixed. The only reason they drew up this paperwork is because they know they are wrong and should have paid the repairs in full. I told them that I wasn't signing anything and I was told that they will not release my car to me unless I sign it. So it's the 22nd of January now and I still do not have my car because its being held hostage even though I am prepared to pay my half of the repairs. DO NOT BUY FROM THIS DEALERSHIP! More