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Sheridan Nissan
New Castle, DE
426 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 426 reviews
December 21, 2020
I’ve bought 4 cars from Nissan and never had an issue with them. All of their cars were clean with low miles. My last car was a total loss and working with the finance department hasn’t been a good exp with them. All of their cars were clean with low miles. My last car was a total loss and working with the finance department hasn’t been a good experience. It’s going on 3 months and the car still isn’t paid off. As if the total loss hasn’t been stressful enough, there was an error made by either the finance department or the gap insurance company but because of their error I am responsible to pay more than a months interest. When I spoke to the lady in finance today (after several unreturned calls) she told me “we’re not paying it, they’re not paying it and that’s where we are with it” and that’s fine but they definitely lost a loyal customer. More
by Jenn
Employees Worked With
Cynthia
December 19, 2020
Took car in for warranty issue. New part had defect and put on my car anyway. Paid for a tire rotation that was never done! Beyond disgusted with the continuous poor service I get from this dealerships ser put on my car anyway. Paid for a tire rotation that was never done! Beyond disgusted with the continuous poor service I get from this dealerships service department. More
by Teresa
Employees Worked With
Service writer Bill
December 18, 2020
Excellent service. No complaints. The first time coming to this dealer after relocating from Philadelphia. I will use them again I’m the near future. to this dealer after relocating from Philadelphia. I will use them again I’m the near future. More
by Marshazuber
Employees Worked With
Unknown
December 17, 2020
Good service always, in and out in no time ,always honest about what you need done to your vehicle and noticed when I was there them cleaning and sanitizing everything in the waiting area. about what you need done to your vehicle and noticed when I was there them cleaning and sanitizing everything in the waiting area. More
by bassmaster41253
Employees Worked With
None
December 09, 2020
For the past 20 years I have either purchased my cars from Sheridan or serviced them there. The staff has always been friendly. This visit was a quick tire check and change I had to wait for. The waiting from Sheridan or serviced them there. The staff has always been friendly. This visit was a quick tire check and change I had to wait for. The waiting room was clean even the other customers were friendly. During this pandemic, some places you go to for service are not looking out to protect their customers. But Sheridan was good with that and I appreciate it. More
by Arubaduchess
Employees Worked With
Bill
December 06, 2020
Professional, knowledgeable, polite and no”hard sale pressure”. Both Pedro and Bob were extremely helpful in selecting the Nissan Rogue that met the needs that I wanted. pressure”. Both Pedro and Bob were extremely helpful in selecting the Nissan Rogue that met the needs that I wanted. More
by tmdevlin
Employees Worked With
Bob Knowlton and Pedro
December 05, 2020
Service was great and the timing of appointment outstanding. Writer of the ticket was on point. Concern: the driver’s front floor mat was black with wet foot prints and door panel with scuff outstanding. Writer of the ticket was on point. Concern: the driver’s front floor mat was black with wet foot prints and door panel with scuff marks. In other words no protect sheet was placed on the floor. Disappointed after such a interaction before. Be safe More
by CSB
Employees Worked With
Service manager
December 04, 2020
Clean, quick, personable , reasonably priced, on time, accurate , and with Covid they were even more cautious of sanitized areas. As a nurse I even felt they took the appropriate precautions for customers accurate , and with Covid they were even more cautious of sanitized areas. As a nurse I even felt they took the appropriate precautions for customers waiting on their cars. More
by Caitlinb
Employees Worked With
Mike
December 04, 2020
Always polite. Always prompt. Although they always seem to find some other thing I need to have done. Not always sure everything extra found, is necessary . to find some other thing I need to have done. Not always sure everything extra found, is necessary . More
by pahartsell
Employees Worked With
Bill ,don't remember last name
November 22, 2020
The customer service was great. My car was done a lot faster than expected. The rep kept me updated while I was waiting and went over everything that was done to my car when it was done. Overall had a gr faster than expected. The rep kept me updated while I was waiting and went over everything that was done to my car when it was done. Overall had a great experience. More
by Cindymp
Employees Worked With
Bill Heinsohn
