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Sheridan Ford

Wilmington, DE

Overview
Reviews
Vehicles
4.1
345 Reviews
Call Dealership (302) 999-0261
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4001 Kirkwood Hwy

Wilmington, DE

19808

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Showing 345 reviews

November 05, 2021

Salesman and the finance guy I worked with was great, very easy and smooth transaction. More

by Jimp2029
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan, Joel
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November 01, 2021

Good and quick service. Communicate when the car is finish. No waiting at all. Everything work great! More

by Caban.e
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Martinez
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Nov 01, 2021 -

Caban.e responded

Thanks!

October 31, 2021

Great costumer service, very attentive to the client. The purchase of the car went well. Will definitely recommend More

by contrerasm21
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joel perez
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October 31, 2021

They were good to work with they pull out all the stops to get me my car More

by duwallace49
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave
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October 29, 2021

Service center is always fast and easy. They take great care of my truck and keep me posted on any issues More

by Jyaich78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
No idea
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October 28, 2021

I have had GREAT service experiences with Sheridan Ford and I hope to continue doing so when necessary! More

by mlzent
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John
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October 27, 2021

No customer service at . Rude management . Dissatifed and will NEVER but another Ford or tell anybody to buy one. You can’t even guarantee Ford parts More

by Lori.True
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kenny
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Nov 19, 2021 -

Sheridan Ford responded

Lori, I'm sorry that we had an issue during your recent visit. I'm not sure what the context is regarding Ford parts, but if there is something I can help with please reach out to me directly. - Chip Sheridan csheridan@sheridanautogroup.com 302-319-3951

Nov 19, 2021 -

Lori.True responded

SUCK

Nov 19, 2021 -

Lori.True responded

i HAVE A FORD, AND AM HAVING PROBLEMS WITH PARTS THAT CAME FROM YOUR FACTORY THAT HAD A RECALL AND YOU ARE REFUSING TO HELP ME WITH THIS. I WROTE TO NATIONAL TRAFFIC SAFETY AND IT APPEARS THAT THE PROBLEM IS NOT JUST FORM 2011 - 2013 EXPLORERS BUT NOW FROM 2011 - 2016 WITH THE SAME ISSUE. I GUESS YOUR COMPANY DOEST STAND BY ITS NAME. THAT IS A xxxx SHAME. SO I GUESS UNTIL SOMEONE DIES FROM THIS PROBLEM IT WONT BE FIXED.. NEVER EVER WILL I BUY A FORD PRODUCT IF IT IS LAST VEHCILE

Nov 19, 2021 -

Lori.True responded

I AM SURE IF YOU LOOK MY NAME UP YOU WILL BE WHAT THE PROBLEM IS WITH MY FORD EXPLORER GONG INTO MANUL DRIVING. I WOULD MAYBE EVEN GO HALFERS WITH YOU BUT I AM CERTAINLY NOT PAYING $2000.00 FOR THIS PROBLEM. I WOULD RATHER YOU PAY THE ENTIRE THING

October 25, 2021

Great service...Negotiated great deal...Would recommend...Nice selection of vehicles from which to choose... More

by H.MarvinTucker
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan
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Oct 25, 2021 -

H.MarvinTucker responded

Referring friends to this location. 2nd vehicle purchased from them...

October 25, 2021

I went in on Saturday 10/23 for service. Josh was my service advisor and was so kind. He took my car even tho I did not have an appointment and was so quick and friendly. He even put my car back in the More

by SD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Martinez
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October 23, 2021

Terrible service. Took my car in for a simple software update that wasn’t needed, $130 and a day and a half later, my entire center console system doesn’t work at all anymore More

by B4swimmer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ken
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