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Sheridan Ford

Wilmington, DE

3.9
339 Reviews

4001 Kirkwood Hwy

Wilmington, DE

19808

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Showing 339 reviews

October 27, 2021

No customer service at . Rude management . Dissatifed and will NEVER but another Ford or tell anybody to buy one. You can’t even guarantee Ford parts More

by Lori.True
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kenny
Nov 19, 2021 -

Sheridan Ford responded

Lori, I'm sorry that we had an issue during your recent visit. I'm not sure what the context is regarding Ford parts, but if there is something I can help with please reach out to me directly. - Chip Sheridan csheridan@sheridanautogroup.com 302-319-3951

Nov 19, 2021 -

Lori.True responded

SUCK

Nov 19, 2021 -

Lori.True responded

i HAVE A FORD, AND AM HAVING PROBLEMS WITH PARTS THAT CAME FROM YOUR FACTORY THAT HAD A RECALL AND YOU ARE REFUSING TO HELP ME WITH THIS. I WROTE TO NATIONAL TRAFFIC SAFETY AND IT APPEARS THAT THE PROBLEM IS NOT JUST FORM 2011 - 2013 EXPLORERS BUT NOW FROM 2011 - 2016 WITH THE SAME ISSUE. I GUESS YOUR COMPANY DOEST STAND BY ITS NAME. THAT IS A xxxx SHAME. SO I GUESS UNTIL SOMEONE DIES FROM THIS PROBLEM IT WONT BE FIXED.. NEVER EVER WILL I BUY A FORD PRODUCT IF IT IS LAST VEHCILE

Nov 19, 2021 -

Lori.True responded

I AM SURE IF YOU LOOK MY NAME UP YOU WILL BE WHAT THE PROBLEM IS WITH MY FORD EXPLORER GONG INTO MANUL DRIVING. I WOULD MAYBE EVEN GO HALFERS WITH YOU BUT I AM CERTAINLY NOT PAYING $2000.00 FOR THIS PROBLEM. I WOULD RATHER YOU PAY THE ENTIRE THING

October 25, 2021

Great service...Negotiated great deal...Would recommend...Nice selection of vehicles from which to choose... More

by H.MarvinTucker
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan
Oct 25, 2021 -

H.MarvinTucker responded

Referring friends to this location. 2nd vehicle purchased from them...

October 25, 2021

I went in on Saturday 10/23 for service. Josh was my service advisor and was so kind. He took my car even tho I did not have an appointment and was so quick and friendly. He even put my car back in the More

by SD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Martinez
October 23, 2021

Terrible service. Took my car in for a simple software update that wasn’t needed, $130 and a day and a half later, my entire center console system doesn’t work at all anymore More

by B4swimmer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ken
October 19, 2021

Always great service, very friendly. Like family. Will keep coming back for all cars and or trucks. More

by k from de
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan
October 07, 2021

Short wait and friendly staff. Great value and a very clean waiting room. Thanks for the wash. More

by sndembk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
October 07, 2021

I've purchased a vehicle from Sheridan back in 2003 and they were excellent to work with and very accommodating. Their service techs are pretty good and prices seem standard across dealerships. I never fee More

by Shak P.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John
October 05, 2021

There prices are very out of control I will never go back or recommend anyone More

by Crystal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ken
Oct 09, 2021 -

Sheridan Ford responded

Crystal, I'm sorry that something during your visit upset you. I understand that service pricing can always seem high when someone is not expecting to pay for additional services at that time. We constantly check our pricing against our competitors to make sure we are in line. That being said, if there is something I can personally do to help please reach out to me directly. Sorry again. - Chip Sheridan csheridan@sheridanautogroup.com 302-319-3951

October 05, 2021

I bought my vehicle there and have it serviced there. Haven't had any significant problems so far. Oil shanges and tire rotations. More

by Davidsuchanec
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenneth Walter
October 04, 2021

I was in the service department for a tirea repair, I got wonderful service and it was very quick More

by ANDERSON SAM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
My service tech was Ken, very helpful and polite
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