Sheridan Ford

Excellent Customer Service John the Service Manager is a real pro. He knows how to treat people and is an asset to his organization. He made the entire Service experience sea John the Service Manager is a real pro. He knows how to treat people and is an asset to his organization. He made the entire Service experience seamless. More

Buy your next car from Carol Fahy! Carol was extremely helpful while I was researching which car to purchase. So much so, that after a very pleasant conversation where she assessed my w Carol was extremely helpful while I was researching which car to purchase. So much so, that after a very pleasant conversation where she assessed my wife’s needs and wish list, followed by a few targeted emails, we decided to purchase from her. More

Excellent service Recall item, warning light diagnosis, and pre-summer travel check up for our 2013 Ford Explorer - All issues addresses - pleasantly surprised with cha Recall item, warning light diagnosis, and pre-summer travel check up for our 2013 Ford Explorer - All issues addresses - pleasantly surprised with charges - very satisfied with work and customer service - our baby (the Explorer) even got a bath before we got her back 👍 More

Great service Our service advisor is amazing and always so service oriented. We greatly appreciate her kind and attentive service. The service is always quick and Our service advisor is amazing and always so service oriented. We greatly appreciate her kind and attentive service. The service is always quick and accurate. More

Problem with service mgr Unhappy with service Service manager apparently decided that there wasn’t a problem Apparently he is so important that he could not come out of Unhappy with service Service manager apparently decided that there wasn’t a problem Apparently he is so important that he could not come out of his office to discuss his findings with me, even though I was standing close by. I left the dealership completely dissatisfied and called Winner Ford in Haddonfield , NJ. It took the service advisor 5 min to analyze my issue and he gave me the resolution that completely fixed the problem. Maybe you should send your service manager for customer support training to Winnet Ford More

Scheduled oil change My scheduled oil change was great. Everything ran on time, the service was fast and efficient. The waiting room is very comfortable and well equipped. My scheduled oil change was great. Everything ran on time, the service was fast and efficient. The waiting room is very comfortable and well equipped. People are friendly and professional. Great place More

NYC to Delaware, 1st class experience!! love my car! We had the pleasure to work with Carol F. @ Sheridan and she went above and beyond to make it a great experience! We had spoken earlier in the week b We had the pleasure to work with Carol F. @ Sheridan and she went above and beyond to make it a great experience! We had spoken earlier in the week by phone regarding a lease on a Platinum Expedition. She worked w/her team to come up with an amazing deal. I loaded up the family in our Navigator on Saturday morning and drove down to Delaware to swap cars. As we pulled into the lot, as promised, Carol had our new Expedition in the front detailed and welcomed us as soon as we stepped out of our car. The whole process took about 1 hour and we were smiling all the way back to NYC in our new car. Carol and her team were simply amazing and definitely worth the trip! More

Honest and fair service on an 11 y/o car I appreciate the respect I got asking to keep an older car running for the use of a college student who needs a few years without a car payment I appreciate the respect I got asking to keep an older car running for the use of a college student who needs a few years without a car payment More

Wonderful customer service I went to the dealership going to trade in and they worked out a great deal. Got the car I’ve wanted and great pleasant people to work w! Go see Gina! I went to the dealership going to trade in and they worked out a great deal. Got the car I’ve wanted and great pleasant people to work w! Go see Gina! She was great. More

Communication The dealership does nice work but the communication between the service department and the customer could be a little better. If a customer is spendin The dealership does nice work but the communication between the service department and the customer could be a little better. If a customer is spending $4,000.00 to have their vehicle fixed, the dealership should keep them informed throughout the process. They told me it would be done one day and kept it an extra day without contacting me and I had to call and find out that it was finished. Then they forgot to do one of the services I wanted them to. I couldn’t leave it there another day so I had them deduct it from the bill. They did however discount the work that I had done a little because of the oversight which was nice. I, as a customer am willing to pay the full bill, I just would like to be updated more on where they are in the repair, especially if they need to keep the vehicle an extra day, so I can plan my rides to work accordingly. More