Sheridan Ford

Sold problems and lies Bought a $50K used truck; worst dealership experience I've had thus far. A detailed review would be far too long, will attempt to be concise. Truck ha Bought a $50K used truck; worst dealership experience I've had thus far. A detailed review would be far too long, will attempt to be concise. Truck had multiple unacceptable issues when sold, some were fixed by dealer, some I had to have home dealer fix. Vehicle was obviously not inspected prior to sale. Was not willing to buy a truck with dealer repaired cam phasers, was lied to and sold a truck that had cam phasers replaced immediately prior to sale; cam phasers still make horrible noise, home dealer states "will not repair vehicle for noise". Contacted management, was offered to buy a ESP, at higher cost than I could procure on my own. Received plates a week prior to temp tags expiring if truck issues weren't enough. Tag issues still are not resolved due to money factor. Finally contacted Ford Customer care seeking resolution to how unhappy I am with this dealer and now, Ford, after they "forwarded my complaint to Ford Performance". Afforded dealer the opportunity to fix my terrible experience and finally resorting to sharing my experience on any/every platform available. Spent $56k dollars, looking at trading the vehicle in for one that is reliable, or at the very least forced to purchased a $1600 ESP because of all the issues, immediately upon taking ownership of the truck. Last but not least, do not let Joe's Military service pride fool you into a false sense of security; he was unwilling to do anything for a current Service Member even with all the issues. Regret of purchasing from this dealer can-not be overstated. More

I have used Sheridan Ford to make two significant repairs to my 2013 Ford Taurus SHO. I could not be happier with the way I was treated by John Iannarella, my service advisor, as well as everyone else who I to my 2013 Ford Taurus SHO. I could not be happier with the way I was treated by John Iannarella, my service advisor, as well as everyone else who I interacted with. John made sure I was kept up to date with the progress of my repair. The work was done efficiently and any questions I had (and there were many) he was happy to answer. Sheridan Ford did not sell me my SHO. But they will be the dealership I buy my next car from. More

Excellent service. Have always been pleased with Sheridan ford fit the purchase of my Ford Escape and their service department for the last 5 1/2 years. ford fit the purchase of my Ford Escape and their service department for the last 5 1/2 years. More

Professional service The staff were professional and courteous at all times. No one left you hanging around wondering what was going on. All questions were answered to the The staff were professional and courteous at all times. No one left you hanging around wondering what was going on. All questions were answered to the best of their ability. More

Excellent service with a minimum of fuss. The work is done well and in a timely manner. The service staff here can’t be beat! done well and in a timely manner. The service staff here can’t be beat! More

2019 F-150 Service My Service Writer, John Iannarella Jr. was great! He got me in and out in a timely manner. He was very friendly and professional! Thank you! My Service Writer, John Iannarella Jr. was great! He got me in and out in a timely manner. He was very friendly and professional! Thank you! More

Alexandria was our sales person she maintained a professional attitude answered all our questions worked with us on pricing and trade in allowances. Thank you! professional attitude answered all our questions worked with us on pricing and trade in allowances. Thank you! More

Service people always friendly and helpful and tell you about any deals to save money. Short wait time to get in for service. Sales people knowledgeable and not pushy. We’ve bought many cars from Sheridan about any deals to save money. Short wait time to get in for service. Sales people knowledgeable and not pushy. We’ve bought many cars from Sheridan and will continue to do so! More

My oil change took a little over an hour and the fluids were not topped off, I had to fill my own washer fluid and check the other fluids which should have been done as part of the service. were not topped off, I had to fill my own washer fluid and check the other fluids which should have been done as part of the service. More

My service technically Tara is great as well as the rest of the team you can't go wrong with ford service .Thank you guys great job. rest of the team you can't go wrong with ford service .Thank you guys great job. More