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Sheridan Ford

Wilmington, DE

Overview
Reviews
Vehicles
4.1
342 Reviews
Call Dealership (302) 999-0261
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4001 Kirkwood Hwy

Wilmington, DE

19808

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Showing 342 reviews

September 03, 2024

Awesome experience. Nick Kelly is an amazing salesman. First time in 13 1/2 years in a dealership. More

by Medicjw542
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Kelly
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August 13, 2024

Horrible service didn’t do what I asked. Later called after I told them to do what I initially asked and found more problems. Never replaced cabin filter. Over past 15 years I purchased t More

by V
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
R Griffin
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Aug 15, 2024 -

Sheridan Ford responded

Thank you for your feedback, and I’m truly sorry to hear about your recent experience with us. This is certainly not the level of service we strive to provide, especially given your long history with our dealership. I’d like to address each of your concerns: Service Requests: It’s clear that we did not meet your expectations with the services performed. I apologize for any miscommunication or oversight regarding your cabin filter and the additional issues found later. I’d like to make this right. If you could provide your contact information, we would be happy to review your service records and arrange for any necessary follow-up at no additional cost. Service Fees: I’m sorry to hear about the confusion regarding our service fee for credit card transactions. We aim to be transparent about all charges, and I regret that this was not communicated effectively at the time of your service. Your feedback is invaluable, and we will work on improving how we present this information to our customers. Future Visits: We truly value your loyalty over the past 15 years and are disappointed to hear that we have lost your trust. We would appreciate another opportunity to regain it. If you’re open to it, please contact me directly at 302-319-3951 or csheridan@sheridanautogroup.com, and I’ll personally ensure that your concerns are addressed. Thank you for bringing these issues to our attention. We hope to resolve this to your satisfaction and have the chance to better serve you in the future. - Chip Sheridan

June 22, 2024

Very nice service and got a wash. Better than Carman and Porter combined. Thank you! More

by Brinagreis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh
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Aug 15, 2024 -

Sheridan Ford responded

Brin, Thanks for the kind review! We appreciate your feedback! - Chip Sheridan

March 21, 2024

my service advisor is always amazing. Service was done on time and efficient. 5 star dealership. More

by vfeliciano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Martinez
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February 23, 2024

The crew at Sheridan Ford was very courteous, honest and friendly to deal with when purchasing our new Maverick. More

by felice
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Hernandez
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February 17, 2024

I have been coming to sheridan ford at Kirkwood highway and they are always Efficient and friendly More

by Karen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh
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February 13, 2024

Always awesome service at Sheridan, everyone is nice and helpful. Purchased two cars here in last ten years and would do so again. More

by Frank C.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Griffin
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January 27, 2024

The service department is very helpful. It’s nice to be able to make appointments that work with my schedule. More

by Kolodis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick G
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December 04, 2023

Great sales team made things easy no pushy sales tactics will buy from them again not to mention the low interest rate they got me ! More

by Pbeck
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shaquasha
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November 07, 2023

Everyone was professional. Clean and inviting waiting environment. Good price and great service. I will only take my ford here. More

by Dave L
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Griffin and John Iannarella.
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