Sheridan Ford

I could not be more frustrated by my post-purchase experience. I bought a used Jeep through Sheridan back in June, and since then I have had some of the slowest and unresponsive service dealing with experience. I bought a used Jeep through Sheridan back in June, and since then I have had some of the slowest and unresponsive service dealing with issues on the car I just purchased! Since buying the car, I have had to replace a tire because there was existing damage that was at risk of blowing out, and have been trying for two months to arrange for service on my vehicle to fix a faulty sensor. I was told they would look into refunding me on the tire and never heard back, even after I repeatedly asked for an update. Even though I purchased a warranty through Sheridan, I was informed that I would have to arrange a service appointment on my own at a separate dealership, with no help from Sheridan on coordination or arranging for a loaner vehicle. Services that were sold to me as standard and included when I purchased the warranty. I have been trying to contact the dealership for literal weeks now with very little response. When I call, I am told that they are either not available, or just stepped out, every time. And when I leave my name and number for a call back, it never happens. The few times I have spoken to the staff, they inform me they are looking into the situation and will call “right back”, and yet do not return the call. This is far from the experience I would expect after purchasing a car, let alone within the first two months. More

Always the best.Fast and friendly. Facility is always Always the best. Fast and friendly. Facility is always kept clean and neat which is really necessary in times like we are in at this time. Always the best. Fast and friendly. Facility is always kept clean and neat which is really necessary in times like we are in at this time. More

Sheridan Ford has an excellent service department. Their staff is knowledgeable, courteous and efficient. It is one of the primary reasons that I purchased another Ford vehicle. staff is knowledgeable, courteous and efficient. It is one of the primary reasons that I purchased another Ford vehicle. More

Very very very friendly staff. Will most definitely be back for all service needs. Very impressed by the price and how fast the service was. back for all service needs. Very impressed by the price and how fast the service was. More

John Iannarella went above and beyond. He fixed the problem in a few minutes. He was very professional and polite. He knew what he was doing. problem in a few minutes. He was very professional and polite. He knew what he was doing. More

Good, timely, courteous service on routine lube, oil and filter change and tire rotation. In and out within an hour. That is it for now filter change and tire rotation. In and out within an hour. That is it for now More

Pleasant experience buying my Raptor The Dealership was professional and flexible. My Sales Person Alexandria was professional and patient. The Dealership followed the CDC guidelines. The Dealership was professional and flexible. My Sales Person Alexandria was professional and patient. The Dealership followed the CDC guidelines. All in all it was a good experience and didn't take all day. Thanks again. Chris More

Service Quick Lane Service at this location is very good! I am very particular. When it comes to servicing my vehicles. This location consistently does grea Quick Lane Service at this location is very good! I am very particular. When it comes to servicing my vehicles. This location consistently does great work! No nonsense! Comfortable waiting area. John and his Techs are hard working and honest. I appreciate that, greatly. It keeps me coming back. Thank you! More

Needed to get my remote fob programmed and they were able to take care of it in about 45 minutes at a reasonable price. Thanks Josh & John to take care of it in about 45 minutes at a reasonable price. Thanks Josh & John More

Taking Covid precautions seriously. My Fusion needed an oil change. I first went to another Ford dealer in the area but refused to use them as they were not conforming to CDC recommenda My Fusion needed an oil change. I first went to another Ford dealer in the area but refused to use them as they were not conforming to CDC recommendations. I was pleasantly surprised most of the staff at Sheridan Ford were adhering to CDC recommendations regarding masks and social distancing. I was told 1.5 hours for the works service package. It was 1.5 hours including removing a screw and repairing the tire. Tara kept me informed as to the progress and only $19 for the tire repair. Keep up the good work and do not let the COVID precautions slip. More