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Sheridan Ford

Wilmington, DE

4.0
340 Reviews

4001 Kirkwood Hwy

Wilmington, DE

19808

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Showing 340 reviews

May 29, 2021

My truck takes 15 qt of oil...they only put in 13 qts. Never xx’d air cleaner which was filthy ! No attention to detail More

by Fretsores
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
N/a
May 29, 2021 -

Fretsores responded

Truck takes 15 qts Not 13 !

Jun 03, 2021 -

Sheridan Ford responded

Fret, I'm sorry if we dropped the ball during your oil change. I'm not sure how this would have happened, but please feel free to come in and we will take care of the additional two quarts. If there is more of an issue please reach out to me directly. Sorry again. - Chip Sheridan csheridan@sheridanautogroup.com 302-319-3951

May 20, 2021

Friendly and professional employees who go to lengths to assist with inquiries and repairs . John. Iannarella was able to fit our repair into a busy schedule . John also took the time to take a test drive More

by Loyal customer since 1980’s
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John iannarella
May 06, 2021

Paid $50 for an oil change, but they did not check brake pads or battery. Did not rotate tires. Awful services. Waited an hour and 46 minutes and did not do what I expected. STAY AWAY. More

by johncmason01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Desk clerk.
May 06, 2021 -

johncmason01 responded

Paid $50 for an oil change, but they did not check brake pads or battery. Did not rotate tires. Awful services. Waited an hour and 46 minutes and did not do what I expected. STAY AWAY.

May 02, 2021

I’ve been taking my car to Sheridan Ford fo for service since I purchased it. I’ve never felt pressured or taken advantage of when it comes to pricing or quality of service. More

by stanleyriale@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Iannarella
February 06, 2021

When using Sheridan Ford for an oil & filter change, they do not try to sell you other services and even may fix things like clogged windshield washer jets free! You can trust Sheridan for honest maintenanc More

by daveemc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenneth Walter
January 16, 2021

Dan Stanley made the experience so easy and fast and Dan Stanley made the experience so easy and fast and answered every question and made it a great experience! Definitely recommend if you are in the m More

by Brandontaylor613
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan stanley
January 13, 2021

Always had the best service and communication.Have bought 2 vehicles from here and plan on buying another this year.Thanks for all you have done More

by Hd06springer
Recommend Dealer
Yes
Employees Worked With
Tim Sheridan,Tara Morgenstein,Josh
January 07, 2021

Tara in service is top notch. She doesn’t pressure and lets me know what’s best for my car within my budget. I will be doing all my service with Tara! More

by natesmythe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tara Hammond
January 06, 2021

Outstanding dealership. I bought 3 vehicles at Sheridan in 3 years. They make buying cars easy and care about getting you the car you want. More

by loriellenaustino
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Stanley
December 24, 2020

Thanks again to Sheridan Service Dept.! John gave me money-saving advice, and the work was done while I waited in their comfortable lounge. Thanks for the free beverages and WiFi! More

by Dave Newport
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John I. and another fellow.
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