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Sheridan Ford

Wilmington, DE

4.0
340 Reviews

4001 Kirkwood Hwy

Wilmington, DE

19808

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Showing 340 reviews

September 05, 2021

Mr. Martinez was friendly and I always feel confident that Sheridan Ford is doing a good job for me. i’ve been getting my vehicle serviced here for the past eight or so years, with no problems and I’ve More

by hikercharles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Martinez, Robert Kirby
September 04, 2021

The staff at Sheridan Ford is always friendly and courteous! Service requested was fast no appointment necessary which I was a little concerned about the wait times, drive in to no wait ! Friendly fa More

by Vickie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua martinez
September 04, 2021

Fast straight forward oil change at a reasonable price, complementary coffee, nice waiting room with windows of the shop. Even ran my truck through the car wash. Excellent experience More

by Mwarren
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh
September 03, 2021

Service writer Josh M took great care of us! We were in & out for an oil change & parts recall very quickly! Thank you Josh M! More

by MikeMike wMike WWelzmc
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Martinez
September 02, 2021

Service was good, but it took to long for an oil change. 2 hrs. Is way too long for such a small task. Price was nice. More

by sean.morrison
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unknown
September 01, 2021

I would of given them 5 star. but then there would be no room for improvement, I got out in a timely manner very clean More

by dtancr7168
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
forgot name but he was great
September 01, 2021

Sheridan Ford saw me with no visit scheduled. The fixed a piece of trim that was coming off the vehicle at no charge and we’re pleasant to do business with. More

by macgoddard1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Martinez
August 31, 2021

Service writer John was very respectful and thorough. Waited on me in no time flat after previous customer, found my part , estimated price of job and had me out in an hour or so all with no appointment. More

by Johnsonjohn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John
August 30, 2021

Quick and professional service. Upon arrival they took my vehicle directly into the shop to begin the service required More

by fayettegroup.rae
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John
August 29, 2021

Staff was not friendly. And failed to provide complimentary car after completing mr repair to me until requesting, then they ran vehicle through the car wash and didn’t even dry it off leaving More

by Cyrn1032
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John
Oct 09, 2021 -

Sheridan Ford responded

Cyrn, I'm sorry that we cannot provide loaner vehicles to all service customers. I'm sorry that we dropped the ball in other facets of your service. If there is anything I can do to help please reach out to me directly. - Chip Sheridan csheridan@sheridanautogroup.com 302-319-3951

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