Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Sheridan Ford
Wilmington, DE
339 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 339 reviews
October 15, 2024
Communication (or LACK thereof) from this Untrustworthy business was horrible from beginning to end. No follow up from the Untrustworthy sales manager or the Untrustworthy general manager. Not to mention business was horrible from beginning to end. No follow up from the Untrustworthy sales manager or the Untrustworthy general manager. Not to mention the fact that the work is still not to my satisfaction. This Untrustworthy establishment will never again get my business and I will never recommend this Untrustworthy establishment. I gave every opportunity to this Untrustworthy business to make things right but they refused. More
by TJtheGreen
Employees Worked With
Joe Price
September 30, 2024
Great service department! They have been doing the service work for my hybrid Maverick and my prior vehicle the Ford Fusion. Thanks Again They have been doing the service work for my hybrid Maverick and my prior vehicle the Ford Fusion. Thanks Again More
by mrslindamguthrie
Employees Worked With
Scott
September 12, 2024
When I got there there was only one advice who wasn't calling me over to help. He was too busy talking to the techs. Then while he's checking me in he gives me a hard time about the wipers I brought with calling me over to help. He was too busy talking to the techs. Then while he's checking me in he gives me a hard time about the wipers I brought with me like I don't know my wiper size. I told him that my F150 takes 22's. I finally saw Josh and asked him to take over my RO. Josh is the glue holding that department together. When I get my truck back the windshield stripping is hanging off!!! I didn't bring my truck in like that. The service manager was useless. If I wanted to deal with a useless service manager I'd go back to Carman or Porter. Josh is the only reason why we bring our vehicles in. Your detail department is never touching our vehicles ever again. More
by Brinagreis
Employees Worked With
Josh
August 13, 2024
Horrible service didn’t do what I asked. Later called after I told them to do what I initially asked and found more problems. Never replaced cabin filter. Over past 15 years I purchased t Later called after I told them to do what I initially asked and found more problems. Never replaced cabin filter. Over past 15 years I purchased two cars there and had multiple services. Never again will not recommend you. I currently own two Ford vehicles, I will not return. Charge a service fee for credit card and was not told until pick up. Put the charge in your fee bad customer service. The average person doesn’t walk around with a checkbook or that much cash. More
by V
Employees Worked With
R Griffin
