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Shelor Toyota - Service Center

Christiansburg, VA

4.7
751 Reviews
Call Service Center (540) 381-8417

751 Reviews of Shelor Toyota - Service Center

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October 26, 2023

The service department is the best bar none. The staff is very helpful and polite More

by Dean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sara Armbrister
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Oct 26, 2023 -

Shelor Toyota responded

Dean, we appreciate your kind words and praises about our service team here at Shelor Toyota! Thank you for your positive feedback!

Helpful
October 25, 2023

They are great to buy from and I just had my 10,000 service and a state inspection done on my Tacoma. Dustin made the experience painless. There was a bit of an issue with the way another dealer did th More

by dickens500
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin
Report | Print
Oct 26, 2023 -

Shelor Toyota responded

We're glad to know that Dustin made your service experience a smooth one at Shelor Toyota! We appreciate you making the drive for us and are here to ensure any future services go just as smoothly. Thanks for choosing us!

Helpful
October 21, 2023

The service was great Sara take good care of are everything you couldn't ask for a better person More

by q738188
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pittman tree
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Oct 23, 2023 -

Shelor Toyota responded

Hello! Your support means the world to us, thanks for the kind words about Sara! We'll pass on your comments. Thank you for being a valued customer at Shelor Toyota!

Helpful
October 19, 2023

Amazing customer service, friendly staff and very knowledgeable about recommended services and parts. Provided great feedback on accessories More

by cmhaden1975
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Lawless
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Oct 20, 2023 -

Shelor Toyota responded

We're glad to know you had an amazing experience with our team at Shelor Toyota! We strive to provide knowledgeable and friendly service. Thanks for your feedback, we appreciate it!

Helpful
October 07, 2023

Very nice staff help you out and they had a nice waitroom with good coffee More

by Daniel
Recommend Dealer
Yes
Employees Worked With
Chris?
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Oct 09, 2023 -

Shelor Toyota responded

Daniel, thank you for leaving Shelor Toyota a five-star review! We are thrilled that our staff was helpful and that you enjoyed our waiting area. See you next time!

Helpful
October 04, 2023

Great experience, Dustin was very helpful and kind as always. I highly recommend Shelor Toyota. More

by Lfain98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin
Report | Print
Oct 05, 2023 -

Shelor Toyota responded

We truly appreciate you taking the time to share your experience working with Dustin. Thanks for being a wonderful Shelor Toyota customer!

Helpful
September 28, 2023

Great service, knowledgeable and friendly. Clean waiting area.will recommend to family and friends. Thanks More

by Edselmorgan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin
Report | Print
Sep 29, 2023 -

Shelor Toyota responded

We're delighted to know you had a great experience at Shelor Toyota and found our team knowledgeable and friendly. Thank you for recommending us to your family and friends, we truly appreciate it!

Helpful
September 25, 2023

Purchased several vehicles at Shelor and yearly state inspection was part of the purchase. Now, the latest I can schedule a vehicle inspection is 3:00pm. Need to take a day off for that? More

by Perry
Recommend Dealer
No
Employees Worked With
Customer service
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Sep 26, 2023 -

Shelor Toyota responded

Perry, we're sorry to learn about the inconvenience you're experiencing with our inspection scheduling. We understand how valuable your time is, and we'd like to help find a solution that works for you. Please reach out directly so we can discuss this further and hopefully turn around your experience. Thank you, Customer Relations – cr@shelor.com

Helpful 1
September 23, 2023

Made an appointment for service and still had to wait 2 hours for service to begin. More

by shawnshu12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't know
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Sep 25, 2023 -

Shelor Toyota responded

Thank you for sharing your feedback. We apologize if it took longer than anticipated to complete our services and will work to improve. Your patience is appreciated, and we look forward to assisting you next time. -The Shelor Toyota Team

Helpful
September 22, 2023

Stacey took care of me from start to finish. She made the experience easy and quick More

by Mule
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stacey Arnold
Report | Print
Sep 25, 2023 -

Shelor Toyota responded

Thank you for leaving Shelor Toyota a five-star review! We are thrilled that Stacey delivered a quick and easy experience. See you next time!

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