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Shelor Toyota - Service Center

Christiansburg, VA

4.7
751 Reviews
Call Service Center (540) 381-8417

751 Reviews of Shelor Toyota - Service Center

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November 17, 2023

False information provided at the purchase stating free oil changes for the life of the car. Charged later changing to up to 25000 miles . Lies are not good sales tactics! I won't buy another.... More

by MRBLACKWELL2012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sara and Tony
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Nov 20, 2023 -

Shelor Toyota responded

We are sorry to hear about your experience with the oil change and overall service. We strive for transparency and honesty in all our dealings so it's disappointing to learn that you feel misled and misguided. we'd like to look into this matter further and see how we can make things right for you. Please reach out at your earliest convenience - Thank you, Customer Relations – cr@shelor.com

Helpful
November 15, 2023

Personnel were courteous and fast. Service was done within half hour and car was clean. More

by Vsimpsonvt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Didn’t get name
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Nov 15, 2023 -

Shelor Toyota responded

Thank you for this 5-star review of Shelor Toyota! We hope you have a marvelous day!

Helpful
November 15, 2023

All my interactions were professional, clear, and kind. I felt very well taken care of and my car is running great. More

by rochellestiles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nikki
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Nov 15, 2023 -

Shelor Toyota responded

We're so glad to know that you had a positive experience with us at Shelor Toyota and your car is running great. Thank you for sharing this feedback, we appreciate it!

Helpful
November 15, 2023

The dealership was great. The people are all nice. And the weight wasn’t too long. More

by Kjkharris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sara
Report | Print
Nov 15, 2023 -

Shelor Toyota responded

Thank you for this 5-star rating of Shelor Toyota! Have a great day!

Helpful
November 15, 2023

Very Nice Folks to Deal with… Excellent Service and Very knowledgeable about your Service Needs. Awesome Facility !!! More

by Cathy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin
Report | Print
Nov 16, 2023 -

Shelor Toyota responded

Cathy, we're delighted to know you had a great experience with our team at Shelor Toyota. Thanks for the kind words about our service and facility!

Helpful
November 14, 2023

My first service. Staff was very friendly and helpful. Looking forward to working with you! More

by robin.campbell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
not sure
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Nov 14, 2023 -

Shelor Toyota responded

This feedback has totally made our day! Thank you from all of us at Shelor Toyota!

Helpful
November 02, 2023

Knowledgeable and helpful. Helped me find a tire and rim that I needed for a spare. More

by Daryl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin
Report | Print
Nov 03, 2023 -

Shelor Toyota responded

We're delighted we were able to help you with your spare tire, Daryl! Thank you for the positive review of Shelor Toyota.

Helpful
November 01, 2023

Chris Hansen was very helpful and did his very best to have me taken care of as soon as possible since I didn’t have an appointment. I had my 4 month old with me and he checked on us often to make sure we More

by a.m.
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Hansen
Report | Print
Nov 01, 2023 -

Shelor Toyota responded

We're glad to know that Chris was able to assist you promptly and make your visit comfortable, especially with a little one in tow! We appreciate the feedback and hope to work with you again down the road. Until then!

Helpful
October 28, 2023

With these new cars becoming so technical dealerships need more people who can fix the technical issues. More

by Randy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin, Ryan
Report | Print
Oct 30, 2023 -

Shelor Toyota responded

Randy, we appreciate your feedback. We're always working to improve our technical expertise at Shelor Toyota and ensure that each customer's needs are met. Thanks for sharing your thoughts!

Helpful
October 28, 2023

Simple inspection 1 year old car with appointment took over 1 1/2 hours! Why make an appointment? More

by robbrose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin
Report | Print
Oct 30, 2023 -

Shelor Toyota responded

We are very sorry if it took longer than expected to complete our services. Your feedback is appreciated in our efforts to improve our timeliness. Thank you for your patience and if there is anything else you would like to share, please reach out. -Customer Relations – cr@shelor.com

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