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Shelor Toyota - Service Center

Christiansburg, VA

4.7
751 Reviews
Call Service Center (540) 381-8417

751 Reviews of Shelor Toyota - Service Center

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December 16, 2023

Had my car serviced there with no problems. I bought it there at shelor Toyota and it's been a great experience from step one to present. Thanks guys. More

by tmlovo416
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin
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Dec 18, 2023 -

Shelor Toyota responded

We're glad to know you've had a great experience with us at Shelor Toyota, from purchase to service. Thanks for your support and trust in our team!

Helpful
December 16, 2023

Very friendly professional service adviser. Exceptionally clean waiting area with free coffee, water, hot chocolate etc. More

by Truck Guy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nikki Cerva
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Dec 18, 2023 -

Shelor Toyota responded

We're glad to know you enjoyed our clean waiting area and complimentary beverages at Shelor Toyota. Thank you for your kind words about our professional service!

Helpful
December 15, 2023

Good service as always at the Shelor Motor Mile and especially the Shelor Toyota Service Center More

by Ben
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nikki
Report | Print
Dec 18, 2023 -

Shelor Toyota responded

We really appreciate your feedback, Ben! Thank you for choosing Shelor Toyota and for sharing your support. Drive safely!

Helpful
December 13, 2023

Efficient, thorough, and timely. Multi point inspection in writing and thoroughly explained. Facility clean and comfortable with complimentary coffee More

by Gyhinkle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sara
Report | Print
Dec 13, 2023 -

Shelor Toyota responded

Thanks for stopping by! We're elated to know you found our service at Shelor Toyota efficient and thorough, and we look forward to seeing you down the road for another hot cup of coffee!

Helpful
December 13, 2023

The service was fine but you shouldn’t close from 12 to 1 for lunch. That is a real inconvenience for the customer. I was there for over 4 hours just for a state inspection. That’s not putting the customer f More

by eddietucker07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin
Report | Print
Dec 13, 2023 -

eddietucker07 responded

Also, the first technician that waited on me was very cordial and polite. However, the second technician that checked me out when my car was ready showed me the paperwork and said sign here and then sign here and that will be $283.62. He didn’t go over the charges and did not ask if I had any questions. When paying with a discover card I didn’t even get a receipt, but only received one after walking away about 5 feet and then turning around and requesting one.

Dec 13, 2023 -

eddietucker07 responded

I guess my main beef would be the closing from 12 to 1. It’s too bad you can’t somehow stagger the lunches so there would always be workers on duty.

Dec 15, 2023 -

Shelor Toyota responded

We're sorry to learn about the inconvenience you experienced during your recent visit. We understand that waiting longer than expected can be frustrating. Your feedback is valuable and we'll certainly consider this as we aim to improve our services. If there's anything else you'd like to discuss, please don't hesitate to reach out directly. Thank you, Customer Relations – cr@shelor.com

Helpful
December 04, 2023

The labor charge of 140 per hour is exorbitant. I will not be back. I shopped for a new car while there but will be trying other options. More

by Ldwyatt0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Do not temember
Report | Print
Dec 05, 2023 -

Shelor Toyota responded

Thank you for the 4-star review and your feedback. We frequently check our prices compared to other dealers and repair facilities in our area to stay competitive and we try to keep our prices as low as possible. We hope that you will consider us when you decide to purchase another vehicle. Please don't hesitate to reach out to Customer Relations at cr@shelor.com if you have any further suggestions or questions. Thank you.

Helpful
November 30, 2023

Facilities are immaculate & staff are very professional . Nice service performed. Little pricey on parts & labor, but job is thorough and conveniently accomplished. More

by Bud Wright
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin & Corey
Report | Print
Nov 30, 2023 -

Shelor Toyota responded

Bud, we appreciate your feedback on our facilities and staff at Shelor Toyota. We strive to provide top-notch service while keeping things convenient for you. Thanks for choosing us!

Helpful
November 28, 2023

Nikki and the team took great care of my Tundra. I know I can always rely on them for quality care. More

by MyTundra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nikki
Report | Print
Nov 28, 2023 -

Shelor Toyota responded

Thank you for your confidence in Nikki from Shelor Toyota! We are grateful to have you as a customer, and we look forward to continuing to service your Toyota Tundra!

Helpful
November 28, 2023

I had a good experience at Shelor Toyota. Everyone was friendly, kind and the service was prompt More

by Alice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nikki
Report | Print
Nov 29, 2023 -

Shelor Toyota responded

Alice - Knowing we are providing this level of service and care to you is validating for our team! Thank you for your business, from your friends at Shelor Toyota!

Helpful
November 18, 2023

As always, great service and decent prices. Thank you all for keeping my vehicle running smooth More

by janreed1963
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stacey
Report | Print
Nov 20, 2023 -

Shelor Toyota responded

Your feedback is much appreciated! Thank you for supporting Shelor Toyota.

Nov 20, 2023 -

Shelor Toyota responded

Your feedback is much appreciated! Thank you for supporting Shelor Toyota.

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