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Shelor Toyota - Service Center

Christiansburg, VA

4.7
769 Reviews

769 Reviews of Shelor Toyota - Service Center

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March 24, 2022

Dedication to returning customers, desire to satisfy, easy scheduling, competent servicing, and fabulous customer service. Thanks, Tammy! More

by rhancock_24084
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tammy
Mar 24, 2022 -

Shelor Toyota responded

Thank you for the great review! We are so glad to hear that you are confident in Tammy and the Shelor Toyota team to get the job done. Drive safely, and we hope to see you back again down the road!

March 22, 2022

I always appreciate the service and professionalism of Shelor Toyota. My only complaint is: why do they have to change the radio station on my car radio? If the person moving the car doesn't like my class More

by jerome diffell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unknown
Mar 23, 2022 -

Shelor Toyota responded

Jerome, thank you for the review! We are glad to hear that the Shelor Toyota team was able to get the job done. With regard to the rest of your feedback, I apologize for the inconvenience regarding your radio station. I assure you that I will share this feedback with my team so we can improve in the future. If there is anything more I can do to assist you or better your visit, please don't hesitate to reach out to us directly. Thank you. Contact: Customer Relations – cr@shelor.com

March 15, 2022

Bought a new vehicle here with lifetime inspection. My vehicle failed inspection due to windshield wipers. Seriously? I had heard something would be found wrong so I made sure to check out vehicle to m More

by Sally311
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Tammy & Matthew
Mar 30, 2022 -

Shelor Toyota responded

Sally, we are sorry to hear that you did not have a more successful visit. We strive to deliver a seamless and accommodating experience for our guests, and we do not run our business to mislead or inconvenience them. We would appreciate the chance to speak with you to see what more we can do to help clear things up. If you are willing to discuss this further, please feel free to reach out. Thank you, Customer Relations – cr@shelor.com

March 15, 2022

Great service, prompt with follow up contact for questions. Very courteous and knowledgeable about the vechild. More

by esad72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dustin
Mar 15, 2022 -

Shelor Toyota responded

Thank you for taking the time to review us! We strive to deliver seamless and straightforward service, and it is wonderful to hear that this was reflected in your time working with the Shelor Toyota team. Drive safely, and we hope to see you back again down the road!

March 15, 2022

We bought the Toyota RAV4 believing that we had a three-year 36,000 mile warranty but it seems like we only got a two-year 24,000 mile warranty so we are a little disappointed in that… More

by bighunter264
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tammy Niles
Mar 18, 2022 -

Shelor Toyota responded

Hi, thanks for leaving some feedback. We wanted to clear some things up. The 2yr 24000 mile is the Toyota Care, which is your maintenance. The warranty from Toyota is 3yr/36000 miles new car warranty and 5yr/60000 miles of limited powertrain warranty. If you have further questions, you are more than welcome to give me a call @ 540-260-0240 or email @cgrubb@shelor.com. Thanks.

March 14, 2022

The service rep was extremely helpful in letting me know what maintenance needed completed and the time it would take. I will definitely be using the toyota service center for all future maintenance. More

by lchankins12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
unknown
Mar 14, 2022 -

Shelor Toyota responded

It's wonderful to hear we've earned your business with our informative and efficient service! We're always happy to make sure our guests are updated throughout the service process, and it's great to hear that made your visit so positive. The entire Shelor Toyota team thanks you for your business, and we look forward to your next stop by!

March 13, 2022

There have been some changes at the Shelor Toyota Service Department in recent months. This was my first time to work with Dustin Moore. He was very courteous and friendly and although the service took a b More

by RAB59BCBVA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dustin Moore, Eric Tignor
Mar 14, 2022 -

Shelor Toyota responded

We are so grateful for your longtime support and delighted to hear that you enjoyed working with Dustin at your recent visit. Thank you for taking time to share kind words about him and Eric! Safe travels and we look forward to assisting you next time at Shelor Toyota.

March 12, 2022

Very easy to work. Joe explained everything and was a pleasure to work with. Highly recommend More

by Ed
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph
Mar 12, 2022 -

Shelor Toyota responded

Ed, the pleasure was all ours! Thank you for taking a moment to highlight the excellent service you received from Joe and the Shelor Toyota team, and we wish you safe travels until we see you next!

March 11, 2022

Efficient, courteous and friendly! I am always pleased with my experience with your service department. You keep my Highlander running like a top! 5 STARS all the way!! 👌👍 More

by davedutton2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Everyone 👌
Mar 13, 2022 -

Shelor Toyota responded

Dave, it's our pleasure to keep your Toyota Highlander safely on the road! It means so much to us that you know you can rely on our team for swift and straightforward service with a smile, and the whole Shelor Toyota team hopes you'll continue to rely on us for many miles to come!

March 11, 2022

They done a great job taking care of me. Dustin was very polite and got the job done quick. He gave me a free wash which I thought was very nice of him. Great all around service. Love this p More

by beckysexton2221
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dustin
Mar 11, 2022 -

Shelor Toyota responded

We're glad Dustin and the rest of the Shelor Toyota team took such great care of you and your truck, Becky! Thank you for the excellent feedback and kind words - we look forward to serving you again next time! Safe travels!

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