Back

Shelor Toyota - Service Center

Christiansburg, VA

4.7
769 Reviews

769 Reviews of Shelor Toyota - Service Center

Sort by
May 08, 2022

I had to order a new key part before work could be done. The day of service another issue popped up on my car and ask them to look at that as well. Tammy was very helpful in listening to what I needed done. More

by wizord2252
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tammy
May 09, 2022 -

Shelor Toyota responded

Thank you for the great review! We are so glad to hear that you had such a successful service experience working with Tammy and the Shelor Toyota team. We will be sure to pass on the kind feedback to them. Drive safely, and we hope to see you back again down the road!

May 07, 2022

Excellent customer service. Honest, transparent, focused on delivering outstanding solutions. Highly recommend.Toyota service department for their dedicated effort to customer s More

by vxyz21219898
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Coleman
May 09, 2022 -

Shelor Toyota responded

We're thrilled to hear we're delivering the unparalleled service we pride ourselves on! Thank you for the recommendation and glowing review - the entire Shelor Toyota team appreciates your support!

May 06, 2022

Overall service was good. I strongly suggest making sure all exterior lights are working before going to a dealership for state inspection. I had one minerature tag light bulb More

by just4today72301
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't know
May 09, 2022 -

Shelor Toyota responded

Thank you for reaching out. We are sorry to hear that you aren't satisfied with the light bulb you purchased. We take pride in our parts and strive to keep our prices competitive. We would be happy to discuss this with you further, but without your name we won't be able to find your contact information. Please email our Customer Relations team at cr@shelor.com.

May 06, 2022

I'm happy that I received phone call today from Bobby to follow up on my service. It showed that he cared. He's very easy to talk to. More

by D Dyer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby "Manager"
May 17, 2022 -

Shelor Toyota responded

Mrs. Dyer, thank you for contacting us. We apologize that this was not a smooth transaction. We hope that the full refund for all the accessories was a satisfactory resolution to the situation. We look forward to servicing your vehicle in the future. if you have any issues don't hesitate to let us know at cr@shelor.com.

May 17, 2022 -

D Dyer responded

I'm not happy with my refund I didn't get my full refund on my runners boards.

May 20, 2022 -

Shelor Toyota responded

Thank you, Mrs. Dyer, for giving us an opportunity to assist you. It has been a pleasure talking with you even though the transaction was not as smooth as we wished it would be. If you need anything, don't hesitate to let us know! Customer Relations – cr@shelor.com

May 05, 2022

I came into Shelor Express service for routine maintenance and a state inspection. Daryl was attentive, courteous and competent. My job was finished in less tha 90 minutes. I am ver pleased with b More

by fishgen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
DARYL
May 05, 2022 -

Shelor Toyota responded

We are happy to hear that Daryl and the team took great care of you! Thank you for choosing Shelor Toyota and for stopping by to share your experience. Drive safely until we see you again!

May 05, 2022

I am very glad to find Shelor Toyota. Came into Shelor Toyota once for routine maintenance and once for a state inspection. The employees were very friendly and attentive. Tammy, who had More

by Anna Fan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tammy
May 06, 2022 -

Shelor Toyota responded

We are delighted that you have had such positive experiences with Tammy ad our team! Thank you for choosing Shelor Toyota and for sharing your kind review. We look forward to welcoming you back next time!

May 05, 2022

Good service and informed me of what was needed. Very polite and courteous Answered all my questions More

by The Healer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph
May 06, 2022 -

Shelor Toyota responded

Thank you for the great review! We are thrilled to hear that you had such a successful service experience working with the Shelor Toyota team. Drive safely, and we hope to see you back again down the road!

May 04, 2022

As always, my service appointments was timely, the employees were friendly, considerate and knowledgable and I have never felt that I was being taken advantage of. More

by barbv
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure.
May 04, 2022 -

Shelor Toyota responded

Thank you for the great review! We are thrilled to hear that you had such a successful service experience working with the Shelor Toyota team. Drive safely, and we hope to see you back again down the road!

May 01, 2022

Don’t know a lot about them. My check engine light came on took it there, did a a diagnostic and cleaned around the gas cap, etc. Nothing big. More

by Val
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t remember
May 02, 2022 -

Shelor Toyota responded

We appreciate you trusting us with your vehicle, Val. Thank you for taking time to share this feedback. For all your future auto service needs, Shelor Toyota will be here to help!

April 29, 2022

Everything went great! Even bought tires too. Great deal on those. The service lady was very helpful, and nice! More

by croys
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can't remember
Apr 29, 2022 -

Shelor Toyota responded

Thank you for the great review! We are so glad to hear that you had such a successful service experience working with the Shelor Toyota team. Drive safely, and we hope to see you back!

...
33
...