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Shelor Toyota - Service Center

Christiansburg, VA

4.7
769 Reviews

769 Reviews of Shelor Toyota - Service Center

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June 14, 2022

Very professional and quickly taken care of Absolutely no problems with the work done plus front service people were very professional More

by Billy Reynolds
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nikki
Jun 14, 2022 -

Shelor Toyota responded

Thank you for your praise, Billy! We're delighted Shelor Toyota delivered quality, efficient assistance that shaped your seamless 5-star experience. Have a wonderful day!

June 12, 2022

This was my first time at the dealership. I didn't know the service department closed at lunch, which is when I got there. I was almost an hour early but Dustin checked me in and told me it w More

by Margo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dustin
Jun 13, 2022 -

Shelor Toyota responded

Hi Margo, we're pleased to hear Dustin was able to check you in early! That's the kind of service we strive for at Shelor Toyota. We appreciate your business and hope you come back for any of your vehicle needs. Take care!

June 11, 2022

Never honored the detail cleaning and they don’t reset your car after oil changes and tire rotation More

by jahb77.wb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Unknown
Jun 13, 2022 -

Shelor Toyota responded

We're sorry your car wasn't returned in the condition you anticipated as customer satisfaction is our foremost concern. We will share this feedback internally so we can work to improve our level of service, but please be in touch if you're willing to discuss this. We'd be glad to connect and turn this situation around however we can. Thank you, Customer Relations – cr@shelor.com

June 11, 2022

Well organized Service Department makes it a smooth and satisfying experience when having our regular service performed. They are polite and professional. More

by HappyToyotaOwner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tammy
Jun 13, 2022 -

Shelor Toyota responded

It is amazing to have your business and trust in our work. We appreciate it here at Shelor Toyota, see you again next time!

June 10, 2022

Shelor Toyota's service department could be the paradigm for all service organizations. Staff were pleasant, friendly, knowledgeable, and provided fast and satisfactory results. More

by Bill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Lancaster (sales), Dustin (service)
Jun 10, 2022 -

Shelor Toyota responded

Hi Bill, thank you for your business and your wonderful review of Shelor Toyota. We're thrilled to hear that your service experience with our team was so successful. Come back anytime!

June 10, 2022

Efficient and professional car maintenance team. Friendly and courteous staff. None better! Highly recommend these folks. More

by contractor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
did not maintain name
Jun 10, 2022 -

contractor responded

Correct.

Jun 13, 2022 -

Shelor Toyota responded

Thank you for the excellent review of Shelor Toyota! We're glad to see that the team took excellent care of you. See you again next time!

June 10, 2022

Very clean. Greeted immediately upon entering Service area. Fast and excellent service.Dustin is very professional and friendly. More

by Lady Bichon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dustin
Jun 13, 2022 -

Shelor Toyota responded

It makes our day to see that you liked working with the Shelor Toyota team. Thanks for giving Dustin a special shoutout. See you next time.

June 10, 2022

Best dealership service I have ever received. Tammy, the service representative, was extremely knowledgeable, diligent (following up on, and responding to questions that I had asked, and that ver More

by fantiloh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tammy
Jun 13, 2022 -

Shelor Toyota responded

Thank you for this review! We're glad that Tammy and the team were knowledgeable and helpful. We appreciate your confidence in our team's work. Happy driving and see you next time here at Shelor Toyota!

June 09, 2022

Excellent service and Dustin was great and very helpful and knowledgeable!!! Always a pleasure to deal with Shelors. More

by Seese64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dustin
Jun 09, 2022 -

Shelor Toyota responded

Thank you for taking the time to leave us this great review and giving Dustin a shout-out! He'll be so happy to know you appreciated his help. Have a lovely day from all of us at Shelor Toyota.

June 09, 2022

One word describes it all. Everyone I came in contact with I would have to say was GREAT More

by country bumpkin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I do not know them by name.
Jun 09, 2022 -

Shelor Toyota responded

Thank you for sharing this review! It makes us so happy to hear that our entire team was simply great!

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