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Shelor Toyota - Service Center

Christiansburg, VA

4.7
769 Reviews

769 Reviews of Shelor Toyota - Service Center

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July 26, 2022

Nice helpful people and they get to work fiarly quick and get things done. was very satisfied with the work, as usual More

by rollertunes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dustin
Jul 27, 2022 -

Shelor Toyota responded

Thanks for your praise! We're so glad our team welcomed you back with the courteous, prompt assistance you've come to expect at Shelor Toyota. Until next time!

July 25, 2022

Excellent service I would recommend this service team to anyone needing maintenance on their Toyota. Eric made sure I was in the loop throughout the visit. More

by David
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric
Jul 26, 2022 -

Shelor Toyota responded

We are happy to hear from you, David! Thank you for choosing Shelor Toyota and for sharing your kind words about Eric. Drive safely until we see you again!

July 22, 2022

Initially, there was a little confusion regarding the extended warranty on my parents 2018 Nissan Frontier. After voicing my concerns regarding the matter, Shelors responded and was immediately ready to More

by Happy Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patsy and Bryan
Jul 22, 2022 -

Shelor Toyota responded

Thank you for the great review! We are thrilled to hear that the Shelor Toyota team was able to assist with your vehicle and get the job done. We will be sure to pass on the kind words to Patsy and Bryan. We are wishing your parents safe travels in their 2018 Nissan Frontier and we hope to see you back again down the road!

July 21, 2022

Kept truck 3 months _ not repaired. Would'nt return calls. alful customer service. I had to get the truck towed to another repair shop, they saids they couldn't get parts ,the other sho More

by rachellorane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
service department
Jul 25, 2022 -

Shelor Toyota responded

We're disappointed to see your review. This doesn't sound like the efficient and responsive service we expect from our team and we apologize for any delay in communication and repair work. We appreciate your feedback and will use it to improve future experiences for our guests. If there's anything you'd like to add, please reach out to Customer Relations at cr@shelor.com. Thank you.

July 20, 2022

Service was completed in timely, professional manner. They were even able to solve source of a minor problem I was having with my Rav. Very courteous and helpful. More

by billeigel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bart @ Shelor Toyota
Jul 20, 2022 -

Shelor Toyota responded

Thank you for this awesome 5-star review of your recent service experience with Shelor Toyota! We are thrilled it went seamlessly. Come back anytime!

July 19, 2022

Dustin did a great job as a service agent! He was well versed and pleasant! More

by SONNYDODSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dustin
Jul 20, 2022 -

Shelor Toyota responded

Thank you for giving Dustin a shoutout. We're happy that you're happy!

July 19, 2022

The service department was very helpful and courteous when my RAV-4 needed service … they gave me a rental loaner vehicle for 4 days while they found the problem, ordered parts, and completed service in More

by Jim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t knoq
Jul 20, 2022 -

Shelor Toyota responded

Thank you for putting your trust in the Shelor Toyota service team. We're always happy to step in and help with your Toyota RAV4. Have a great day!

July 19, 2022

Appointment was started on time and I was out in 45 minutes. Great job. Did not try to upswell me to something I didn’t need. More

by waynef2021
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chelsea
Jul 19, 2022 -

Shelor Toyota responded

Thanks for supporting Shelor Toyota with your review! We're so glad our team delivered punctual assistance that accommodated your needs. Until next time!

July 18, 2022

I just love getting my car serviced here. Everyone was extremely kind & helpful. It was very clean. This is my 3rd car i bought from this dealership and i am very pleased with the customer More

by roxannehamm95
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
woman at the counter
Jul 18, 2022 -

Shelor Toyota responded

It makes our day to see that our team is going the extra mile to keep you coming back to us, Roxanne! Thank you so much for your continued support of Shelor Toyota and we will see you next time!

July 16, 2022

Dustin had everything ready when I dropped my car off. He was very nice to work with. When I came to pick up my car Dustin had my paperwork ready and he explained everything well. More

by friend4life1221
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dustin
Jul 18, 2022 -

Shelor Toyota responded

Thank you for giving Dustin such a special shoutout. We're so pleased to hear that your visit with Shelor Toyota went off without a hitch thanks to his help. Have a great day!

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