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Shelor Toyota - Service Center

Christiansburg, VA

4.7
769 Reviews
Call Service Center (540) 381-8417

769 Reviews of Shelor Toyota - Service Center

Sort by
August 08, 2022

Work was good. Kept me informed. Very polite & nice. completed work before it was expected. More

by nanjmanley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bart
Report | Print
Aug 09, 2022 -

Shelor Toyota responded

We are thrilled to read that the Shelor Toyota team was polite and kind! Customer service is our priority, so we greatly appreciate this feedback. Until next time!

August 06, 2022

I was very happy with the knowledgeable and courteous service I received from Shelor Toyota. More

by angieroberts0370
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tammy Niles
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Aug 08, 2022 -

Shelor Toyota responded

We're thrilled our team could welcome you with friendly and professional assistance! Thanks for choosing Shelor Toyota!

August 03, 2022

Efficient service, friendly staff. And the waiting area is always clean and confortable. Highly recommend Shelor Toyota. More

by Mforrest24541
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
unknown
Report | Print
Aug 04, 2022 -

Shelor Toyota responded

Thanks for supporting Shelor Toyota with your review! We're delighted our team has welcomed you with courteous assistance and an accommodating waiting area. We look forward to working with you again down the road!

August 01, 2022

They were very helpful when I called about my problem. Told me where to go to get my battery key replaced. The young man who helped me was very pleasant and solved my problem in a very short period of t More

by Tineytucker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darryl
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Aug 01, 2022 -

Shelor Toyota responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Shelor Toyota team. With regard to the rest of your feedback, we apologize for the trouble you had locating our store and will be sure to help fix things by your next visit. If there is anything more we can do to assist you, please feel free to reach out!

July 29, 2022

The staff are extremely friendly and helpful and my service was done in a timeous manner More

by Jens
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dustin
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Aug 01, 2022 -

Shelor Toyota responded

Thanks for your praise! We're thrilled our team welcomed you with courteous, prompt assistance. We hope to see you again at Shelor Toyota!

July 28, 2022

Great service as always. Ordered new tires and they came in sooner than expected and Installation took a less time than promised. Great service guys! More

by Jknixon56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Tignor
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Jul 28, 2022 -

Shelor Toyota responded

Thank you for taking the time to review us! We strive to deliver a seamless service experience, and it means a lot to hear that this was reflected in your time working with the Shelor Toyota team. Drive safely, and we hope to see you back!

July 28, 2022

Service was great BUT - I didn’t understand the $ 14. 50 misc. charge. And saw no reason for it. Andrew explained the charge was for the use of tools on the job. The next time all charges should be explai More

by Mbasham220
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t know
Report | Print
Jul 29, 2022 -

Shelor Toyota responded

Thank you for this review. We are always looking for ways to improve for our guests, and we apologize for any lack of clarity with regard to your invoice. We assure you that we will use this feedback to better our communication practices in the future. If there is anything more we can do to assist you or help clear things up, please feel free to reach out. Thank you, Customer Relations – cr@shelor.com

July 28, 2022

Very friendly service and the wait time was decent. I would recommend the service department. More

by KL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bart
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Jul 28, 2022 -

Shelor Toyota responded

Thank you for the 5-star review and kind shoutout to our team at Shelor Toyota! We appreciate your business and hope to see you again.

July 27, 2022

My Appt scheduled oil change took over 90 min. People who arrived after me left before me. Service member was busy doing something else and lost track of my paperwork. More

by 2hokies3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
No
Report | Print
Jul 27, 2022 -

Shelor Toyota responded

We appreciate you sharing your experience. This doesn't sound like the accommodating and attentive service we expect from our team and we apologize for any delays in your appointment. We will use your feedback to improve future experiences. If there's anything else we can assist you with, please reach out to Customer Relations at cr@shelor.com. Thank you.

July 27, 2022

I always receive great service from Shelor! The people are great! Very friendly and helpful. I am glad I made the purchase with Shelor. More

by C.Kay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure
Report | Print
Jul 27, 2022 -

Shelor Toyota responded

We really appreciate your continued business! Thank you for choosing Shelor Toyota and for sharing your kind words about our team. We look forward to your next visit!

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