Shelor Toyota - Service Center

Very attentive for scheduled tire rotation 1. 5 hours wait previous visits have been shorter.Polite and great customer service however I would hope to not have to wait 1.5 hours for tire rotation 5 hours wait previous visits have been shorter.Polite and great customer service however I would hope to not have to wait 1.5 hours for tire rotation More

Very helpful,love going to this place. Never,every had any plroblems with them.They are the BEST Never,every had any plroblems with them.They are the BEST More

I will not buy again from them, couldn't help me with warranty work for a week ok understood but they also could not get me a loaner for a week not much help warranty work for a week ok understood but they also could not get me a loaner for a week not much help More

Kept me informed through the whole process. Arraigned for a loaner vehicle when there just wasn't enough time to finish everything in one day. (Unfortunately my appointment was later in the da Arraigned for a loaner vehicle when there just wasn't enough time to finish everything in one day. (Unfortunately my appointment was later in the day) More

Although the mechanic completed the multi-point check, there was no indication that other checks on the scheduled service listed in the toyota book had been completed. This may be due to the generic multi there was no indication that other checks on the scheduled service listed in the toyota book had been completed. This may be due to the generic multi-point checklist used by Shelor does not include them. However, some of the items in the Toyota book for the 45,000 mile service HAD BEEN checked off. Why not the rest? Disappointed with the lack of thoroughness. Not the mechanics fault. Should be required and checked by service representative. More

The Staff at Shelor Toyota are always friendly and very informative about each vehicles that comes in to get their vehicle serviced! I'm the type of person needs to have the same Service Advisor everyti informative about each vehicles that comes in to get their vehicle serviced! I'm the type of person needs to have the same Service Advisor everytime I get my car serviced, because I don't have to explain and repeat everytime to a different person! Plus they can talk to a family member and explain what's going on with my car when they find out my car needs this or here's the problem. They can speak car language that I don't have haha! I'm very impressed overall!! More

I normally have excellent things to say about Shelor, but they dropped the ball this time. I made my appointment on-line and requested a GPS update over a week in advance, because I know they have to order i they dropped the ball this time. I made my appointment on-line and requested a GPS update over a week in advance, because I know they have to order it. When I got there, they didn't have it, said it had to be ordered. When I asked why it wasn't already ordered, I was told next time make my appointment by phone, not on-line. That is crazy, why do they offer a service request field on their website?? Now I have to go back for another service arrangement. More

Bart was extremely helpful in keeping me updated on what was going on with my 4Runner. The vehicle was done and ready when I got there to pick it up. Bart is very professional and it was a great pleasure to was going on with my 4Runner. The vehicle was done and ready when I got there to pick it up. Bart is very professional and it was a great pleasure to have meet him. Makes getting my vehicle worked on a nice experience and not a stressful one as they keep you updated on everything. Thanks Bart!! More

This dealership has friendly, professional employees who explain what is needed and get the car fixed on a timely manner. explain what is needed and get the car fixed on a timely manner. More

Service was very friendly and the people in the service department was very friendly and was very fast department was very friendly and was very fast More