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Shelor Toyota - Service Center

Christiansburg, VA

4.7
769 Reviews

769 Reviews of Shelor Toyota - Service Center

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September 08, 2022

Dustin communicated very well keeping me up to date on the cars diagnosis. Much appreciate the kindness he gave me More

by Choopster
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dustin
Sep 09, 2022 -

Shelor Toyota responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with Dustin and the Shelor Toyota team. Drive safely and we hope to see you back again down the road!

September 07, 2022

The service was great got my vehicle repaired ahead of the estimated time and the guy i spoke with was very professional and courteous a great experience and if I need anymore repair’s he will get my busi More

by hostonfloyd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bart
Sep 07, 2022 -

Shelor Toyota responded

Woohoo! We love hearing that our team exceeded your expectations during your recent service visit. Thank you for trusting Shelor Toyota with your vehicle needs. Until next time, safe driving!

September 06, 2022

The service was timely,complete and economical. I would recommend your service department to anyone.- Jim Stoutl More

by jstout
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tara
Sep 06, 2022 -

Shelor Toyota responded

Thank you for the compliments on our team's high-quality service here at Shelor Toyota! Have a great day, Jim!

September 05, 2022

Had to wait longer than they told me, but I have no complaints about the service itself. Afterwards, a manager contacted me to apologize for the wait and explained they are working to add capacity to i More

by WW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darryl
Sep 06, 2022 -

Shelor Toyota responded

We are very sorry to hear that your service took longer than anticipated. We strive to provide efficient, top-notch care to each and every guest and it is disappointing that we missed the mark this time. We understand your frustration and, if there is anything we can do to address your concerns, please don't hesitate to reach out. Thank you, Customer Relations – cr@shelor.com

September 04, 2022

Excellent service! Very accommodating! They were able to diagnose and fix my vehicle same day. More

by mboothe301
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bart Dowdy
Sep 06, 2022 -

Shelor Toyota responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Shelor Toyota team. Drive safely, and we hope to earn your business again down the road!

September 03, 2022

Service was fine but it took 2 hrs to do an oil change. Previous service was much quicker. More

by eplinc_3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Deryl
Sep 06, 2022 -

Shelor Toyota responded

We are very sorry that your oil change took longer than anticipated. We never want to cause our guests any inconvenience and we hope to have another chance to assist you in the future. Thank you, Customer Relations – cr@shelor.com

Sep 06, 2022 -

eplinc_3 responded

Thank you

September 02, 2022

They are very good people and do an excellent job. always purchase and take my vehicles there for maintenance. More

by Alice
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric
Sep 02, 2022 -

Shelor Toyota responded

Alice, thank you for sharing your wonderful experience with Shelor Toyota! We are ecstatic to hear that it's been an overall great time. Safe driving!

September 01, 2022

I have been doing business with Shelor Toyota service center for a number of years and have been completely satisfied. The employees are always professional and go out of their way to assist you whenever More

by JCSWOP@GMAIL.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
not sure
Sep 01, 2022 -

Shelor Toyota responded

Your continued confidence in the Shelor Toyota team lets us know we're making all the right moves. Thank you for the wonderful review and we look forward to seeing you again soon!

September 01, 2022

Excellent prompt service in diagnostic and repair! Toyota service rep was polite and experienced on the job. More

by Jane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tammy
Sep 02, 2022 -

Shelor Toyota responded

Thank you so much for giving us a shoutout! We love to hear that the Shelor Toyota team was able to deliver a five star experience, Jane!

August 31, 2022

Dustin was a wonderful help to me with regard to my insurance. He went above and beyond to help me. More

by ShaMac
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dustin
Sep 01, 2022 -

Shelor Toyota responded

It makes us so happy to see Dustin provided outstanding assistance! Many safe and happy miles from everyone at Shelor Toyota!

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