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Shelor Toyota - Service Center

Christiansburg, VA

4.7
769 Reviews

769 Reviews of Shelor Toyota - Service Center

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September 30, 2022

Good service and no delays in waiting for car. We were pleased with the time spent there. More

by hldean45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unknown
Sep 30, 2022 -

Shelor Toyota responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with us. Drive safely, and we hope to see you again at Shelor Toyota!

September 29, 2022

The service was great and done in a timely manner, the people were very friendly. More

by miniyong829
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Tignor
Sep 29, 2022 -

Shelor Toyota responded

Thank you for the great review! We are thrilled to hear that you had a successful service experience working with the Shelor Toyota team. Drive safely, and we hope to see you back again down the road!

September 29, 2022

Great staff. My vehicle was ready on time and the staff were very friendly. They kept me informed on the progress. More

by kathywalters2010
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tonya
Sep 29, 2022 -

Shelor Toyota responded

Thank you for stopping by to leave a great review of Shelor Toyota! Come by anytime you need.

September 28, 2022

Service was fast, thorough, and the employee who helped me was friendly and efficient. Thank you! More

by gnorton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dustin
Sep 28, 2022 -

Shelor Toyota responded

Thank you for reviewing us! We are so glad to hear that the Shelor Toyota team was able to assist with your vehicle and get the job done. Drive safely, and we hope to see you back!

September 28, 2022

It was the worst customer service Tammy is very rude and disrespectful not happy at all! She never contacted me I would have to contact her about if the parts was in when I called her and asked her about it More

by cheecheeblack73
Recommend Dealer
No
Employees Worked With
Tammy
Sep 28, 2022 -

Shelor Toyota responded

Your review is disappointing to see. This does not sound like the friendly and accommodating assistance we expect from our team, and we apologize for any unwelcoming service and delay in communication. If you're willing, we would like to discuss your experience with you directly and try to make things right. We can't locate your contact information without a full name, so please reach out to Customer Relations at cr@shelor.com when you get a chance. Thank you.

September 27, 2022

Appointment on time . .work scheduled to be done was completed in a short time..much sooner than expected... More

by dmw540
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew
Sep 28, 2022 -

Shelor Toyota responded

Thanks for the five stars for Shelor Toyota! We are glad your services were completed on time and that you were happy with your experience. Take care!

September 26, 2022

Everyone is always very polite & informative when I have questions or don’t understand some things. I also like the fact that I never have to wait very long for the car to be serviced. More

by terrie Miller
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Justin
Sep 26, 2022 -

Shelor Toyota responded

Terrie, thank you for the great review! We are thrilled to hear that you had a successful service experience working with the Shelor Toyota team. Drive safely, and we hope to see you back again down the road!

September 25, 2022

Tammy was very knowledgeable with what I was having done, explained it in layman’s terms. More

by pwhittemo
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tammy
Sep 25, 2022 -

Shelor Toyota responded

We are so happy that Tammy provided you with stellar service! Thank you! –The Shelor Toyota Team

September 23, 2022

communication and efficiency seems to be characteristics that describe the staff at Shelor. Keeping the customer informed of not only the issues but the progress of the work and doing that work efficiently More

by tcp21590
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
dont know
Sep 23, 2022 -

Shelor Toyota responded

Thank you for the great review! Hearing that you had a successful service experience working with the Shelor Toyota team made our day. Drive safely, and we hope to see you back again down the road!

September 22, 2022

Fast, efficient service by highly qualified personnel. Very clean restrooms. Very nice clean waiting area. More

by Truck Guy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
MacKenzie, Eric
Sep 22, 2022 -

Shelor Toyota responded

Thanks so much for taking the time to recommend Shelor Toyota. We look forward to seeing you again next time!

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