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Shelor Toyota - Service Center

Christiansburg, VA

4.7
769 Reviews

769 Reviews of Shelor Toyota - Service Center

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November 12, 2022

Service depth very well oiled depth & professional. Very organized & obviously very customer friendly and oriented. More

by Vicki.l.hubble
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mackenzie
Nov 14, 2022 -

Shelor Toyota responded

We’re thrilled that the Shelor Toyota team could deliver a 5-star experience. Thank you for this review and for working with us!

November 10, 2022

Stacey is the best! She’s very helpful and knowledgeable throughout the whole process of my vehicle being worked on! More

by Mule
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stacey hylton Arnold
Nov 11, 2022 -

Shelor Toyota responded

We're ecstatic that Stacey has earned your confidence! Many safe and happy miles from the entire team at Shelor Toyota!

October 28, 2022

Bart Dowdy was very knowledgeable an Helpful with getting my car repairs done Promptly. And explained what the issues were concerning my Toyota Corolla. More

by Teresa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bart Dowdy
Oct 28, 2022 -

Shelor Toyota responded

Teresa, thank you for the great review! We are so glad to hear that Bart delivered such a successful service experience. Drive safely in your Toyota Corolla, and we hope to see you back again at Shelor Toyota!

October 28, 2022

When one dealer would not look at our car for 7 days Shelor said bring it in. More

by acouch14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dustin
Oct 28, 2022 -

Shelor Toyota responded

Thanks for sharing and leaving Shelor Toyota a five-star review!

October 28, 2022

Great, fast and friendly service! They always treat me like my business matters. Very professional and courteous! More

by BrianG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allan, Mackenzie, Bobby
Oct 30, 2022 -

Shelor Toyota responded

Brian, thank you for the great review! We are so glad to hear that you had a successful experience working with the Shelor Toyota team. Drive safely, and we hope to see you back again down the road!

October 26, 2022

Getting routine maintenance for my car was very easy. They gave me the appointment I asked for and were ready for me when I arrived. The service was performed on time and to my satisfaction. Everyone was More

by bwandrews
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew
Oct 26, 2022 -

Shelor Toyota responded

We strive to make the service experience easy and efficient for our guests and it is gratifying that we hit the mark! Thank you for choosing Shelor Toyota and for sharing your support. Drive safely!

October 25, 2022

This is a follow-up regarding my previous review. Bobby, Shelor's service manager, contacted me and stated that he heard my last visit to the service center didn't go well. He indicated that he was l More

by cjon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bobby
Oct 26, 2022 -

Shelor Toyota responded

Thank you for taking the time to update your review. We want the most for our guests, and it means a lot to hear that this was reflected in your time working with Bobby. We appreciate you giving us the chance to make things right and will be sure to keep this feedback in mind as we strive to improve. If there is anything more we can do to assist you, please feel free to reach out. Best, Customer Relations – cr@shelor.com

October 24, 2022

I’m always greeted with a friendly face. Fast and great service. Spotless waiting area. I bypass closer Toyota dealership to have my car serviced at Shelor! More

by Lady Bichon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Harrison
Oct 25, 2022 -

Shelor Toyota responded

Thanks for the kudos! We're happy to hear you had such a great experience with us. See you next time!

October 18, 2022

I was expecting a wait since I was told in advance it would be 45 minutes before they could take care in, but it was over 2 hours. Just took in for oil change and inspection and to check tire pressure. T More

by JP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan
Oct 19, 2022 -

Shelor Toyota responded

JP, we are sorry to hear that your visit took longer than anticipated. We strive to deliver a seamless and efficient service experience, and it is never our intention to inconvenience our guests. We assure you that we will work towards improving our communication practices in the future. If there is anything more we can do to assist you, please feel free to reach out to us at Customer Relations – cr@shelor.com. Thank you.

Oct 19, 2022 -

JP responded

It would have been nice to have someone tell me it would be longer than expected. My husband could have picked me up, we do t live far from the dealership.

October 10, 2022

Everything was great for us with the service of our van. They did the research to make sure it was under warranty which saved us a lot. Our only issue was we couldn't pay over the phone with credit card w More

by matthew.jones83
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
angel
Oct 10, 2022 -

Shelor Toyota responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Shelor Toyota team. Drive safely, and we hope to see you back again down the road!

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