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Shelor Toyota - Service Center

Christiansburg, VA

4.7
769 Reviews

769 Reviews of Shelor Toyota - Service Center

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December 09, 2022

Excellent service and everything was explained to me and my car was done when promised More

by Mawallen65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin
Dec 09, 2022 -

Shelor Toyota responded

Thanks so much for taking the time to recommend Shelor Toyota. We're always here to help you!

December 06, 2022

I was having trouble starting my 2013 Avalon. Five days ago my car was wrongly worked on. I drove into Shelor’s and Theresa immediately started helping me without an appointment. I am grateful. More

by jns@pemtel.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Theresa
Dec 07, 2022 -

Shelor Toyota responded

We're ecstatic that Theresa welcomed you to Shelor Toyota with prompt assistance! Safe travels, and please let us know if there's anything else we can do for you!

December 02, 2022

Marlena was excellent to work with got everything done in a timely manner and she went over everything with us felt like we were treated as a valued customer More

by Pipesanddrains
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlena
Dec 05, 2022 -

Shelor Toyota responded

Thank you for leaving Shelor Toyota a five-star review and sharing your kind remarks for Marlena. We are happy to see you received five-star service. Until next time!

December 01, 2022

Friendly, on time delivery, job done well, plan to continue using their service, happy Christmas to shealor staff, thanks joe. More

by jimevaatpf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe
Dec 01, 2022 -

jimevaatpf responded

Thanks

Dec 01, 2022 -

Shelor Toyota responded

This feedback is music to our ears! Thank you for choosing Shelor Toyota and for sharing your experience with our team. Happy holidays and we hope to see you again down the road!

November 25, 2022

I sincerely wish I could leave a review with less than one star. My husband brought our car in for inspection, and they failed us for tires THEY replaced 14k miles ago and won't honor the 60k mile warrant More

by Jkkastephens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Thresa
Nov 28, 2022 -

Shelor Toyota responded

We are so sorry to hear that your recent service visit did not go as expected. Our top priorities are quality and safety, and it's very disappointing to learn that we've left the wrong impression. We'd like to step in to see if we can help clear things up regarding our process, as well as your warranty, and improve your experience. If you are willing, please reach out to us at your earliest convenience. Thank you, Customer Relations – cr@shelor.com

November 23, 2022

On Tuesday, November 22, I had my vehicle serviced by Shelor Toyota. My service person was Dustin. Dustin was helpful and friendly throughout the entire process. He even arranged for me to be shuttl More

by meachamclass
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin, Bobby (my ride that shuttled me back and forth)
Nov 23, 2022 -

Shelor Toyota responded

Thank you for your great review! We're happy to hear that Dustin was helpful and friendly here at Shelor Toyota! We're glad that he provided the top-notch customer care he's known for. Happy Thanksgiving!

November 17, 2022

A simple problem, but very well handled. Totally positive experience. All personnel were friendly, eager to help, and competent. More

by Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cannot remember
Nov 17, 2022 -

Shelor Toyota responded

Bill - Thank you for taking the time to leave Shelor Toyota your 5-star review. It was our pleasure to serve you! We are thrilled that we were able to provide such a positive experience to you and hope you have a great rest of your day.

November 16, 2022

Good service department. When they open new Toyota service it will be even better. Toyota service A+ More

by Cowgirl_nurse11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny, Andrew
Nov 17, 2022 -

Shelor Toyota responded

Thanks for supporting Shelor Toyota with such glowing praise! It's our pleasure to offer quality service and we look forward to seeing you again.

November 15, 2022

Shelor Toyota has been our choice dealer for cars and service for decades and still comes through with excellent results. More

by JPS6812
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlena
Nov 15, 2022 -

Shelor Toyota responded

Thank you for the great review! We are so glad to hear that you had a successful experience working with the Shelor Toyota team. Drive safely, and we hope to see you back again down the road!

November 15, 2022

This dealership is fair and very professional. They complete your service in a timely manner and let you know when your vehicle is ready. More

by Craynes224
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan
Nov 15, 2022 -

Shelor Toyota responded

Thank you for your confidence in Shelor Toyota, and for your business. We are thankful to have you as a customer!

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