Shelor Toyota - Service Center

Shelor dealerships are first class. Always polite and let you know up front what is going on Always polite and let you know up front what is going on More

As always, I continue scheduling my routine maintenance with Shelor Toyota because there’s not really any other option for Toyota service…. I had my routine maintenance done yesterday, oil change, tire with Shelor Toyota because there’s not really any other option for Toyota service…. I had my routine maintenance done yesterday, oil change, tire rotation and the “look over” to make sure everything looked good, ran good, you know. I had had a message pop up on my touch screen a few weeks back that was asking for an update, ever since that message had been popping up I have been unable to use my Toyota app to start my car, lock my doors, etc (a service I pay to have). I explained what was going on asked them to take a look at it. My service was all done and she came in to let me know I needed two air filters replaced which I declined and then asked about the message popping up to which she had to go speak with her manager and told me she would be right back. So I waited, and waited, knowing my car was ready I finally went and asked if she’d ever figured anything out about the update my vehicle needed. I was then told yes, she had and if I wanted them to do the update I’d need to pay $128 because my warranty was up…. When I got back in my car, and the message popped up, I tried going through the prompted steps (which I had tried doing at home and it did not work) and it finally worked here. It took me TWO minutes and literally 3 clicks of my screen and the error message was gone and it had been successfully updated. I’m guessing maybe it was a proximity thing? I don’t know, but the fact that they wanted to charge me $128 just to click a few buttons will forever prove to me that Shelor is out for one thing, and that is not the greater good of their customers. From the sales department to the service department, there is not much good I have to say! I also don’t appreciate the service manager calling both myself and my husband asking that my post on Facebook be removed. Do better! More

Oil change and tire rotation. In and out quickly and everything was explained to me clearly at a somewhat fair price. Good experience overall. In and out quickly and everything was explained to me clearly at a somewhat fair price. Good experience overall. More

Had a great experience today, the Shelor Toyota team was very helpful and courteous. Took care of things and it was very economical. very helpful and courteous. Took care of things and it was very economical. More

Got the job done and in great time. Was called before work was done. I liked that. Was called before work was done. I liked that. More

Always a fantastic experience at Shelor Toyota Service Center. Eric was fantastic and squeezed me in when I showed up 10 minutes before they all went on lunch. They managed to get me a new alternator the Center. Eric was fantastic and squeezed me in when I showed up 10 minutes before they all went on lunch. They managed to get me a new alternator the same day and back on the road the next day. I can't say enough good things about the work they do here! More

Dustin was very friendly and a joy to work with. We appreciated his professionalism and great communication. We appreciated his professionalism and great communication. More

Representatives are always professional and act with customers best interest in mind. We live in Roanoke and drive to Christiansburg because this dealership outshines the one in Roanoke. customers best interest in mind. We live in Roanoke and drive to Christiansburg because this dealership outshines the one in Roanoke. More

Easy to schedule an appointment. Dustin was very professional and clearly explained the service that was performed. Dustin was very professional and clearly explained the service that was performed. More

Highly respectful consideration of customers, dealership team work together well with positive attitude, good experience team work together well with positive attitude, good experience More