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Shelor Toyota - Service Center

Christiansburg, VA

4.7
769 Reviews

769 Reviews of Shelor Toyota - Service Center

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March 24, 2023

Dustin was the best. Kept me posted on my vehicle's repairs, cost, and time of completion. Great attitude and top notch service. More

by H
Recommend Dealer
Yes
Employees Worked With
Dustin, Kelly
Mar 27, 2023 -

Shelor Toyota responded

Dustin and the team are always thrilled to see a 5-star review! Thank you for supporting Shelor Toyota and we will see you next time!

March 22, 2023

We have used Shelor Toyota for our cars several times since we moved here last year. Each time we came it always turned out to be a very pleasant experience. This time is no exception. I was very impres More

by Anna Fan
Recommend Dealer
Yes
Employees Worked With
Marlena
Mar 22, 2023 -

Shelor Toyota responded

We're so glad to hear Marlena took good care of you during your visit, Anna. When working with a professional of her expertise, you know you're in good hands. Her industry knowledge and attentiveness make her an outstanding part of our team. We appreciate your business and hope to see you again at Shelor Toyota!

March 22, 2023

Very courteous and prompt with their service. Also appreciated the free car wash. Thank you More

by foxpat095
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know
Mar 22, 2023 -

Shelor Toyota responded

We are glad to hear that our services and car wash earned your 5 stars!

March 21, 2023

From the search to the purchase of my Tacoma too the 1st service check my experience has been positive! More

by BigT
Recommend Dealer
Yes
Employees Worked With
Nerva
Mar 22, 2023 -

Shelor Toyota responded

Our team is always happy to help you out! Thank you for supporting Shelor Toyota and we will see you next time!

March 11, 2023

First time there and they were very professional and helpful. I would gladly recommend them to anyone More

by Budmayberry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin Moore
Mar 12, 2023 -

Shelor Toyota responded

It was our privilege to serve you, thanks so much! - Shelor Toyota Team

March 09, 2023

Nikki did a great job! She priced new tires for me- a bit out of my price range, do I'm headed to WalMart - but she did a great job helping me with my oil change! More

by CWILKE3232
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nikki Cerva
Mar 10, 2023 -

Shelor Toyota responded

Thank you for sharing this feedback with us. Nikki will appreciate the shoutout! Please let us know if there is anything we can do for you down the road!

February 23, 2023

Shelor Toyota Motor Mile went above and beyond taking care of my 2018 Toyota Tacoma. My white Toyota Tacoma was flaking on five different panels. They painted all five at no cost to me while providing More

by Mark Frye
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service manager and young man at front desk in service department. Both were excellent!!!
Feb 23, 2023 -

Shelor Toyota responded

Thank you for the review! It's awesome to hear that the Shelor Toyota team went above and beyond to assist you. We appreciate your trust in us to take care of your vehicle. See you next time you need us!

February 10, 2023

Recall service was prompt and very satisfactory. All questions were answered quickly. Staff very knowledgeable and helpful. More

by jimlinstu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Theresa Jones
Feb 10, 2023 -

Shelor Toyota responded

We really appreciate your review! Thank you for giving Shelor Toyota your business and for stopping by to share your experience. Drive safely!

February 09, 2023

The service department does an excellent job of taking care of my car. When I go in for a service, they do what they say they are going to do. They don't come in midway with a list if other things they wa More

by Skelley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlene Rose
Feb 10, 2023 -

Shelor Toyota responded

We are grateful for this feedback about our service team. Thank you for trusting Shelor Toyota with your service needs!

February 05, 2023

Disappointed that the tech tried to pull a bluff about a rattle in my vehicle More

by Donald
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlena
Feb 06, 2023 -

Shelor Toyota responded

Donald, this feedback is concerning to receive. We do not run our business to mislead our guests and we would appreciate the chance to speak with you to see what more we can do to assist with your situation. If you are willing to discuss this further, please feel free to reach out. Thank you, Customer Relations – cr@shelor.com

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