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Shelor Toyota - Service Center

Christiansburg, VA

4.7
769 Reviews

769 Reviews of Shelor Toyota - Service Center

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August 11, 2023

Always fast when it comes to the service dept. Making an appt is easy. The staff is friendly and helpful. There is a great place to sit and wait with water, coffee and vending. More

by MikeT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nikki
Aug 14, 2023 -

Shelor Toyota responded

Mike, we're glad to know you've had consistently great experiences with our service department at Shelor Toyota. We aim for efficiency and comfort while your vehicle is in our care. Thanks for the positive feedback!

July 31, 2023

Appreciated the positive attitude of the intake technician and knowledgeable explanation of service. Also comfortable waiting area More

by westwood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carl and can't remember
Aug 01, 2023 -

Shelor Toyota responded

We're glad to know you had a positive experience with our team and found the waiting area comfortable at Shelor Toyota. Thanks for sharing your feedback!

July 29, 2023

I was very pleased with the service! Everything was taken care of and Cory the service manager made a special arrangement to have tires picked up from another location, so that we cou More

by maryosten2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory
Jul 31, 2023 -

Shelor Toyota responded

Mary, it's great to know that Cory and our team at Shelor Toyota were able to provide you with efficient service. We're always here for your automotive needs!

July 29, 2023

Courteous and on time; only gone there for routine maintenance of new vehicle, nothing major. Nice waiting area. More

by arg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know!
Aug 01, 2023 -

Shelor Toyota responded

We appreciate your positive feedback! It's great to know that you're enjoying our timely service here at Shelor Toyota. We look forward to assisting with any future maintenance needs for your vehicle!

July 28, 2023

I feel that my questions were answered as to what repairs I need. Thanks for your help. More

by gailrae71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicki
Jul 28, 2023 -

Shelor Toyota responded

Thank you for the review! We hope to see you back again at Shelor Toyota!

July 28, 2023

Outstanding service experience. Work was done promptly and properly. Excellent communications from service advisors Nikki and Cory. More

by Mike G.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nikki Cerva; Cory
Jul 28, 2023 -

Shelor Toyota responded

Mike, we're delighted to know that Nikki and Cory provided you with outstanding service at Shelor Toyota. Thanks for taking the time to share your experience!

July 25, 2023

Charged $32 labor for oil change. Across the street at the Shelor quick service, they only charge me $19. Why the big difference? More

by rfurman74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oil change
Jul 25, 2023 -

Shelor Toyota responded

Thank you for this feedback. We strive to keep our prices competitive and reflective of our services, and I would be happy to speak with you to address your concerns. If you are willing, please feel free to reach out. Best, Customer Relations – cr@shelor.com

July 22, 2023

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 word review. More

by ...
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin
Jul 24, 2023 -

Shelor Toyota responded

Thank you for taking the time to leave Shelor Toyota a 5-star review!

July 15, 2023

Friendly, efficient, timely, quality customer care with comfortable seating, free coffee. Why would I take my vehicle anywhere else? I won’t be. Thank you! More

by MyGoldenballs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sorry I don’t remember names
Jul 17, 2023 -

Shelor Toyota responded

We're over the moon our team has earned Shelor Toyota your loyalty with courteous and prompt professionalism! It's wonderful to see you've also appreciated our seating and complimentary coffee. Thanks for all your support!

July 12, 2023

An appointment was made and we were told how long we would need to wait. Work was started right on time and was the alotted wait. Very organized. More

by Turn57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Do not remember
Jul 12, 2023 -

Shelor Toyota responded

Thank you for the great review! We're glad to hear that your appointment at Shelor Toyota went smoothly. We appreciate your business and hope to see you again in the future!

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