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Shelor Toyota - Service Center

Christiansburg, VA

4.7
751 Reviews

751 Reviews of Shelor Toyota - Service Center

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July 15, 2023

Friendly, efficient, timely, quality customer care with comfortable seating, free coffee. Why would I take my vehicle anywhere else? I won’t be. Thank you! More

by MyGoldenballs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sorry I don’t remember names
Jul 17, 2023 -

Shelor Toyota responded

We're over the moon our team has earned Shelor Toyota your loyalty with courteous and prompt professionalism! It's wonderful to see you've also appreciated our seating and complimentary coffee. Thanks for all your support!

July 12, 2023

Friendly staff, efficient service. Conveyed to us exactly what service was performed and did it in a timely manner More

by swolfe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember, but all were great
Jul 13, 2023 -

Shelor Toyota responded

Thank you for the positive review! We're glad to hear that our staff at Shelor Toyota provided friendly and efficient service. We appreciate your business and hope to see you again in the future!

July 11, 2023

An appointment was made and we were told how long we would need to wait. Work was started right on time and was the alotted wait. Very organized. More

by Turn57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Do not remember
Jul 12, 2023 -

Shelor Toyota responded

Thank you for the great review! We're glad to hear that your appointment at Shelor Toyota went smoothly. We appreciate your business and hope to see you again in the future!

July 07, 2023

Quick and easy drop off and pick up. Speedy service. Overall, very nice work and folks. More

by Bburg customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
Jul 10, 2023 -

Shelor Toyota responded

We are glad to hear that your appointment was quick and easy. Thank you for choosing Shelor Toyota!

July 07, 2023

Dustin helped me remove the maintenance required notification on my car and informed me that my inspection sticker had expired. I was not aware. I came back two days later and he was the tech that h More

by Srob6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin
Jul 10, 2023 -

Shelor Toyota responded

Thank you for the positive review! We're glad that Dustin was able to assist you with removing the maintenance required notification and informing you about your expired inspection sticker. We appreciate your kind words and hope to see you again at Shelor Toyota in the future!

June 28, 2023

Fast and pleasant experience. Nice waiting area. Took me ahead of time when I arrived. More

by alynch
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Dustin
Jun 28, 2023 -

Shelor Toyota responded

We really appreciate your positive feedback! Given the content of your review, it seems that your 1-star rating may have been accidental, but if there is anything we can do to assist you, please don't hesitate to be in touch with Customer Relations at cr@shelor.com. Thank you!

June 28, 2023

Thanks Thank you Nikki for helping me out to gat inspired sticker on out Highlander ! You were VERY polite and courteous! They need more people like you! Thanks again! More

by turkeyhunterduncan
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Nikki Cerva
Jun 29, 2023 -

Shelor Toyota responded

It makes us so happy to see this glowing feedback about Nikki! We're definitely very lucky to have such a wonderful team, as well as fantastic customers, at Shelor Toyota. Safe travels, and we'll see you next time!

June 22, 2023

Very concerned and very knowledgeable always kept me up with the progress of the vehicle… More

by dianero65
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Nikki
Jun 22, 2023 -

Shelor Toyota responded

It was a pleasure to assist you with your vehicle! Than you for choosing Shelor Toyota and leaving us a five-star review. We look forward to your next visit!

June 21, 2023

Nikki and all the staff at Shelor Toyota did a great job of keeping me informed on what my car needed and the status of the repair. Everything was fixed right and in a timely manner. I will be back. More

by flurijim
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Nikki
Jun 21, 2023 -

Shelor Toyota responded

Thank you for the review! We appreciate the kind feedback about Nikki and hope to see you again at Shelor Toyota. Safe travels!

June 13, 2023

I have always received excellent service at Shelor Toyota on my Prius V. Nikki, the service writer, was very professional and nice today. More

by StitchesWithPets
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nikki
Jun 13, 2023 -

Shelor Toyota responded

We're so glad to hear that you always receive excellent service on your Prius at Shelor Toyota! Thank you for taking the time to share your experience and recognize Nikki's exceptional customer service. We appreciate your support and look forward to working with you again in the future.

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