Shelor Toyota

Overall experience very good. Patsy Williams was great to work with. Some confustion over finance rates from Toyota. Finance person was RUDE to Insurance Agency personnel calling to get lien info for insuran work with. Some confustion over finance rates from Toyota. Finance person was RUDE to Insurance Agency personnel calling to get lien info for insurance coverage. Often times, finance department doesn't return phone calls jeopardizing insurance coverage on vehicle with financing lien. Appreciated not having to wait 3 hours in finance department like last time. Tradein was greatly undervalued. Appreciated getting a vehicle on current order list customized to our needs since there were so few Camry Hybrid in stock. Kudos to the manager who did this. Like the overall design of 2012 Camry especially interior,exterior design reduced driver visibilty considerably,cloth seats should not come with cloth armrests. Toyota needs to provide better options package so BSM and rear cameras are included in a safety package without all the high end electronic that Toyota average age customer does not want. Moonroofs are vastly overrated and overpriced. Leather interior also vastly overpriced. Did not like the TOYOTA CAMRY OPTIONS PACKAGES AT ALL. Dealership needs to work on providing more complete information on how all the electronic for lights, audio, USB and automated door locks work. There are so many configurations and models and complexity with higher end models especially. Someone specially trained in the area for your dealership would be very helpful. We experienced problems with lighting,locking,audio and USB. Customer orientation on equipment on the new vehicle oriented toward the buying customer configuration and options with all the complexity of electronics would be very helpful. I am very computer literate but don't track the latest in Toyota changes from our '05 Camry XLE. Dwight Blalock 540-334-2934 More

I was and am very pleased with the responsive,informative, friendly,and courteous manner with which Mr. Mark Mullins, the sales person,treated me. Given the opportunity, I will gladly responsive,informative, friendly,and courteous manner with which Mr. Mark Mullins, the sales person,treated me. Given the opportunity, I will gladly recommend him to anyone interested in a new Toyota. More

Scott was fantastic to work with during the process of purchasing a new vehicle. He was able to work out a fantastic deal with me. I was extremely happy with the overall experience. They really take ca purchasing a new vehicle. He was able to work out a fantastic deal with me. I was extremely happy with the overall experience. They really take care of the customer every step of the way. I will certainly go back to Scott for future vehicle purchases. More

I have rated (Great) because I feel it is deserved. I have rated (Great) because I feel it is deserved. Toyota salepeople surpassed other dealers that I visited. Brandon was very helpful in my making I have rated (Great) because I feel it is deserved. Toyota salepeople surpassed other dealers that I visited. Brandon was very helpful in my making a decision More

This was my first car purchase and John was incredibly patient, helpful, and honest throughout the entire process. He gave me time to think about what I was looking for and helped me through everything. W patient, helpful, and honest throughout the entire process. He gave me time to think about what I was looking for and helped me through everything. Working with him was an absolutely pleasure. He made me feel at home in the dealership and very comfortable with my purchase. I am loving my new car and definitely will be back to Shelor again. Thank you, John! More

Mark Mullins made the process painless. He is very friendly & professional and kept me updated on the cars arrival. The dealership made it possible for me to get my car in a timely fashion. The car friendly & professional and kept me updated on the cars arrival. The dealership made it possible for me to get my car in a timely fashion. The car is amazing! More

Very helpful and got a better deal than other Toyota Dealers in area were offering. Price and knowledge of salesperson very good as we had 2 vehicles being traded in. Dealers in area were offering. Price and knowledge of salesperson very good as we had 2 vehicles being traded in. More

Both Pete and Tony worked with me,And I enjoyed both in the way they handeled my car hunt! And the Dealiership it's self was great!!! They took there time with me let me test drive all the cars I was inter the way they handeled my car hunt! And the Dealiership it's self was great!!! They took there time with me let me test drive all the cars I was interested in. And then got the deal to the place where I could handle the payments. This was my second time buying from them,I bought a Tacoma truck in 2007,and when I'm ready to trade in my new Rav4 I will be back to Shelor's. Pattie of Roanoke,Va. More

Always a pleasure dealing with Amanda at Shelor's. This was our second purchase from her in the past year. We will recommend Shelor's and Amanda for any Toyota purchase. was our second purchase from her in the past year. We will recommend Shelor's and Amanda for any Toyota purchase. More

Scott was great to work with. He was very friendly and knowledgeable. He kept in touch every step of the way. Will definitely recommend him to anyone looking to buy a new car. knowledgeable. He kept in touch every step of the way. Will definitely recommend him to anyone looking to buy a new car. More