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Shelor Toyota

Christiansburg, VA

Overview
Reviews
Vehicles
4.8
1,893 Reviews
The Shelor Automotive Group began over 30 years ago, in 1974, as a single-line Chevrolet store in Christiansburg, VA. Over the years, Shelor Motor Mile has grown to 10 new car and truck brands, recreational vehicles, trailers and hundreds of quality pre-owned vehicles to become the volume automotive store of southwestern Virginia known as the Shelor Motor Mile. Whether you are in the market to purchase a new or pre-owned vehicle, if you need financing options, we'll help you find a car loan that works for you! Even if you have bad credit, or are a first time car buyer, you can trust that Shelor Motor Mile will professionally fit you into the automobile of your choice. Shelor Motor Mile has a professionally managed Service and Parts Departments open extended hours to accommodate our customers' busy schedules; and, as always, Shelor Motor Mile offers competitive pricing for your automotive maintenance needs. Please feel free to contact us at (540) 381-8417 if you have any questions or comments.
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2230 Roanoke St

Christiansburg, VA

24073

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Showing 1,893 reviews

August 17, 2023

Very helpful and friendly! This business has always been trustworthy and reliable and I would recommend them to anyone More

by PHorton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin
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Aug 18, 2023 -

Shelor Toyota responded

We're so glad to know you've found our team at Shelor Toyota reliable and trustworthy! Thanks for recommending us, we appreciate your support.

August 16, 2023

I bought a 2023 Toyota RAV4 with Shelor Toyota. My sales professionals were Kathy Sweeney and and Matthew Moore. Both individuals were great to work with- they answered all the questions I had in a More

by nicholasbaker94
Recommend Dealer
Yes
Employees Worked With
Matthew Moore, Kathy Sweeney
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Aug 16, 2023 -

Shelor Toyota responded

Nicholas, it's great to know that Kathy and Matthew provided you with such a positive experience at Shelor Toyota. We're glad everything went smoothly for you during the buying process. Thanks for recommending us!

August 16, 2023

Performed valve spring recall on 2013 scion frs. Short block damage 12000 miles after recall work by Shelor Toyota in Christiansburg,,VA.. Dealer put all blame on original engine. No help from Deal More

by gmoser889
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bobby/Patsy/Nikki
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Aug 16, 2023 -

Shelor Toyota responded

We contacted you for an outstanding valve spring recall that you had open on your vehicle on March 20th with 137,000 miles. Six months later, with 149,158 miles on the vehicle, you brought it back to us with an engine knock. Upon diagnosis, per your approval, we have determined that the vehicle needs a new engine. It was discovered that there is baring material found in the lower end of the motor, which has nothing to do with the recall that was performed. When you returned the rental vehicle to us, you preceded to cuss out our employees, physically degrade their appearance, as well as speak negatively about us to other customers in the dealership. There is no correlation between your engine failure and the recall performed.

August 13, 2023

Guys there was super helpful and got me in the truck I wanted, clean showrooms too More

by Stilllooking22003
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan
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Aug 14, 2023 -

Shelor Toyota responded

We are glad to hear that our team helped you secure the truck you were looking for. Thank you for choosing Shelor Toyota!

August 13, 2023

I was on time for appointment but it took 2 hours for inspection. I had 1 problem with the inspection, wipers which I figured I would be told because that is usually what I’m told during the past inspec More

by Saunders3fam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown - female
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Aug 14, 2023 -

Shelor Toyota responded

We're sorry to learn about your lengthy wait times during recent visits. We strive for efficient service and it seems we've fallen short in this instance. Your feedback is valuable as it helps us improve our operations. If you'd like to discuss this further or have any other concerns, please don't hesitate to reach out directly at your convenience. Thank you, Customer Relations – cr@shelor.com

August 12, 2023

My wife and I have bought 3 vehicles from Shelors, all the people we've dealt with have been very helpful and friendly. More

by Lee Effler
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Feeny, Brian Love
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Aug 14, 2023 -

Shelor Toyota responded

Lee, it's great to know you and your wife have had positive experiences with us at Shelor Toyota. We appreciate the support and look forward to helping you again in the future!

August 11, 2023

Always fast when it comes to the service dept. Making an appt is easy. The staff is friendly and helpful. There is a great place to sit and wait with water, coffee and vending. More

by MikeT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nikki
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Aug 14, 2023 -

Shelor Toyota responded

Mike, we're glad to know you've had consistently great experiences with our service department at Shelor Toyota. We aim for efficiency and comfort while your vehicle is in our care. Thanks for the positive feedback!

August 02, 2023

Attention was extremely helpful, I feel confident, comfortable, and never was pressure on me to buy, I definitely would recommend it! More

by hectorurbieta104
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephen Wayne
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Aug 03, 2023 -

Shelor Toyota responded

We're delighted to know you had a stellar shopping experience at Shelor Toyota. Thanks for recommending us, we appreciate it!

August 01, 2023

My sales professional was clear, friendly, and made efforts throughout the process to reduce time required for my purchase decision and pricing. Very helpful! More

by billtoy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Baringer (sales) and Chad Luther (finance)
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Aug 02, 2023 -

Shelor Toyota responded

We're glad to know our team at Shelor Toyota was able to provide a clear and friendly service during your purchase. We always aim for efficiency! Thanks for sharing your experience with us.

July 31, 2023

Appreciated the positive attitude of the intake technician and knowledgeable explanation of service. Also comfortable waiting area More

by westwood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carl and can't remember
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Aug 01, 2023 -

Shelor Toyota responded

We're glad to know you had a positive experience with our team and found the waiting area comfortable at Shelor Toyota. Thanks for sharing your feedback!

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