Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a Review

Shelor Toyota

Christiansburg, VA

Overview
Reviews
Vehicles
4.8
1,893 Reviews
The Shelor Automotive Group began over 30 years ago, in 1974, as a single-line Chevrolet store in Christiansburg, VA. Over the years, Shelor Motor Mile has grown to 10 new car and truck brands, recreational vehicles, trailers and hundreds of quality pre-owned vehicles to become the volume automotive store of southwestern Virginia known as the Shelor Motor Mile. Whether you are in the market to purchase a new or pre-owned vehicle, if you need financing options, we'll help you find a car loan that works for you! Even if you have bad credit, or are a first time car buyer, you can trust that Shelor Motor Mile will professionally fit you into the automobile of your choice. Shelor Motor Mile has a professionally managed Service and Parts Departments open extended hours to accommodate our customers' busy schedules; and, as always, Shelor Motor Mile offers competitive pricing for your automotive maintenance needs. Please feel free to contact us at (540) 381-8417 if you have any questions or comments.
Contact Dealership
View Awards

2230 Roanoke St

Christiansburg, VA

24073

Directions

By Type

Showing 1,893 reviews

December 16, 2023

Very friendly professional service adviser. Exceptionally clean waiting area with free coffee, water, hot chocolate etc. More

by Truck Guy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nikki Cerva
Report | Print
Dec 18, 2023 -

Shelor Toyota responded

We're glad to know you enjoyed our clean waiting area and complimentary beverages at Shelor Toyota. Thank you for your kind words about our professional service!

December 16, 2023

Had my car serviced there with no problems. I bought it there at shelor Toyota and it's been a great experience from step one to present. Thanks guys. More

by tmlovo416
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin
Report | Print
Dec 18, 2023 -

Shelor Toyota responded

We're glad to know you've had a great experience with us at Shelor Toyota, from purchase to service. Thanks for your support and trust in our team!

December 15, 2023

Very nice atmosphere. Cory did a very good job of selling us a RAV4 SUV. It was very nice and knowledgeable about the vehicle. He was very informative about showing us how More

by jlfrazier57
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cory very good rate 10
Report | Print
Dec 15, 2023 -

Shelor Toyota responded

Congratulations on your new RAV4! We're so glad to hear Cory was a huge help throughout the car-buying process at Shelor Toyota - thanks for putting your trust in our team!

December 15, 2023

Good service as always at the Shelor Motor Mile and especially the Shelor Toyota Service Center More

by Ben
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nikki
Report | Print
Dec 18, 2023 -

Shelor Toyota responded

We really appreciate your feedback, Ben! Thank you for choosing Shelor Toyota and for sharing your support. Drive safely!

December 13, 2023

Efficient, thorough, and timely. Multi point inspection in writing and thoroughly explained. Facility clean and comfortable with complimentary coffee More

by Gyhinkle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sara
Report | Print
Dec 13, 2023 -

Shelor Toyota responded

Thanks for stopping by! We're elated to know you found our service at Shelor Toyota efficient and thorough, and we look forward to seeing you down the road for another hot cup of coffee!

December 13, 2023

The service was fine but you shouldn’t close from 12 to 1 for lunch. That is a real inconvenience for the customer. I was there for over 4 hours just for a state inspection. That’s not putting the customer f More

by eddietucker07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin
Report | Print
Dec 13, 2023 -

eddietucker07 responded

Also, the first technician that waited on me was very cordial and polite. However, the second technician that checked me out when my car was ready showed me the paperwork and said sign here and then sign here and that will be $283.62. He didn’t go over the charges and did not ask if I had any questions. When paying with a discover card I didn’t even get a receipt, but only received one after walking away about 5 feet and then turning around and requesting one.

Dec 13, 2023 -

eddietucker07 responded

I guess my main beef would be the closing from 12 to 1. It’s too bad you can’t somehow stagger the lunches so there would always be workers on duty.

Dec 15, 2023 -

Shelor Toyota responded

We're sorry to learn about the inconvenience you experienced during your recent visit. We understand that waiting longer than expected can be frustrating. Your feedback is valuable and we'll certainly consider this as we aim to improve our services. If there's anything else you'd like to discuss, please don't hesitate to reach out directly. Thank you, Customer Relations – cr@shelor.com

December 12, 2023

Very professional and efficient. The staff was very knowledgeable and made sure all my questions were answered. More

by Jgschold
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Corey Harris
Report | Print
Dec 12, 2023 -

Shelor Toyota responded

We're glad to know our team at Shelor Toyota was able to provide you with a professional and efficient buying experience. Thanks for sharing your feedback, we hope you enjoy your new vehicle!

December 10, 2023

Very helpful and not pushy. Tried to get me the best financing options possible. Great explanation of the new vehicle operation. More

by Packster
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Crilley
Report | Print
Dec 11, 2023 -

Shelor Toyota responded

We're delighted to know you found our team at Shelor Toyota helpful and informative. It's important for us that our customers understand their financing options as well as the features of their new vehicle. Thanks for your positive feedback! Enjoy the new ride!

December 05, 2023

The labor charge of 140 per hour is exorbitant. I will not be back. I shopped for a new car while there but will be trying other options. More

by Ldwyatt0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Do not temember
Report | Print
Dec 05, 2023 -

Shelor Toyota responded

Thank you for the 4-star review and your feedback. We frequently check our prices compared to other dealers and repair facilities in our area to stay competitive and we try to keep our prices as low as possible. We hope that you will consider us when you decide to purchase another vehicle. Please don't hesitate to reach out to Customer Relations at cr@shelor.com if you have any further suggestions or questions. Thank you.

December 03, 2023

Jonathan Leary treated us like family. Very professional and he deserves a raise. Would highly recommend him to my family and friends. More

by Chris
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonathan Leary
Report | Print
Dec 04, 2023 -

Shelor Toyota responded

Chris, it's great to know that Jonathan provided you with such a positive experience at Shelor Toyota. We appreciate your recommendation and we'll be sure to pass on your kind words!

1
...
13
14
15
...
190