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Shelor Toyota

Christiansburg, VA

Overview
Reviews
Vehicles
4.8
1,857 Reviews
The Shelor Automotive Group began over 30 years ago, in 1974, as a single-line Chevrolet store in Christiansburg, VA. Over the years, Shelor Motor Mile has grown to 10 new car and truck brands, recreational vehicles, trailers and hundreds of quality pre-owned vehicles to become the volume automotive store of southwestern Virginia known as the Shelor Motor Mile. Whether you are in the market to purchase a new or pre-owned vehicle, if you need financing options, we'll help you find a car loan that works for you! Even if you have bad credit, or are a first time car buyer, you can trust that Shelor Motor Mile will professionally fit you into the automobile of your choice. Shelor Motor Mile has a professionally managed Service and Parts Departments open extended hours to accommodate our customers' busy schedules; and, as always, Shelor Motor Mile offers competitive pricing for your automotive maintenance needs. Please feel free to contact us at (540) 381-8417 if you have any questions or comments.
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2230 Roanoke St

Christiansburg, VA

24073

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Showing 1,857 reviews

December 21, 2023

Danny worked very hard to assure the best deal for myself n very knowledgeable of the Toyota. Excellent More

by C horton
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Danny Wilson
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Dec 21, 2023 -

Shelor Toyota responded

We're so glad to know that Danny was able to secure the best deal for you at Shelor Toyota and shared his knowledge about our vehicles. Thanks for your excellent review!

Helpful
December 21, 2023

I have always had great service at the Toyota dealership . I own two Toyotas and use them a lot More

by Thomas.garber
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
The lady that scheduled today’s service is very professional and the gentleman in parts was very knowledgeable. Good people !
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Dec 22, 2023 -

Shelor Toyota responded

Thank you, Thomas, for leaving Shelor Toyota a five-star review! We are so glad that you had a smooth service visit. It's a pleasure keeping your two Toyota vehicles running smoothly!

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December 20, 2023

Sara was very helpful and was very kind to my wife … thank you …. Very pleased with this service More

by Winnarde
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sara
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Dec 21, 2023 -

Shelor Toyota responded

Winnarde, thank you for leaving Shelor Toyota a five-star review! We are thrilled that Sara was helpful and you are satisfied with our services. Until next time!

Helpful
December 18, 2023

Danny was extremely helpful in finding us a vehicle with the extra perks with in our price range. More

by richardmoffitt235
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Danny Wilson
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Dec 18, 2023 -

Shelor Toyota responded

Richard, congrats on your new ride! We are so glad that Danny was helpful and you left satisfied with your purchase. Thank you for choosing Shelor Toyota!

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December 16, 2023

Had my car serviced there with no problems. I bought it there at shelor Toyota and it's been a great experience from step one to present. Thanks guys. More

by tmlovo416
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Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Dustin
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Dec 18, 2023 -

Shelor Toyota responded

We're glad to know you've had a great experience with us at Shelor Toyota, from purchase to service. Thanks for your support and trust in our team!

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December 16, 2023

Very friendly professional service adviser. Exceptionally clean waiting area with free coffee, water, hot chocolate etc. More

by Truck Guy
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Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Nikki Cerva
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Dec 18, 2023 -

Shelor Toyota responded

We're glad to know you enjoyed our clean waiting area and complimentary beverages at Shelor Toyota. Thank you for your kind words about our professional service!

Helpful
December 15, 2023

Good service as always at the Shelor Motor Mile and especially the Shelor Toyota Service Center More

by Ben
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nikki
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Dec 18, 2023 -

Shelor Toyota responded

We really appreciate your feedback, Ben! Thank you for choosing Shelor Toyota and for sharing your support. Drive safely!

Helpful
December 14, 2023

Very nice atmosphere. Cory did a very good job of selling us a RAV4 SUV. It was very nice and knowledgeable about the vehicle. He was very informative about showing us how More

by jlfrazier57
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cory very good rate 10
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Dec 15, 2023 -

Shelor Toyota responded

Congratulations on your new RAV4! We're so glad to hear Cory was a huge help throughout the car-buying process at Shelor Toyota - thanks for putting your trust in our team!

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December 13, 2023

Efficient, thorough, and timely. Multi point inspection in writing and thoroughly explained. Facility clean and comfortable with complimentary coffee More

by Gyhinkle
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sara
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Dec 13, 2023 -

Shelor Toyota responded

Thanks for stopping by! We're elated to know you found our service at Shelor Toyota efficient and thorough, and we look forward to seeing you down the road for another hot cup of coffee!

Helpful
December 13, 2023

The service was fine but you shouldn’t close from 12 to 1 for lunch. That is a real inconvenience for the customer. I was there for over 4 hours just for a state inspection. That’s not putting the customer f More

by eddietucker07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin
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Dec 13, 2023 -

eddietucker07 responded

Also, the first technician that waited on me was very cordial and polite. However, the second technician that checked me out when my car was ready showed me the paperwork and said sign here and then sign here and that will be $283.62. He didn’t go over the charges and did not ask if I had any questions. When paying with a discover card I didn’t even get a receipt, but only received one after walking away about 5 feet and then turning around and requesting one.

Dec 13, 2023 -

eddietucker07 responded

I guess my main beef would be the closing from 12 to 1. It’s too bad you can’t somehow stagger the lunches so there would always be workers on duty.

Dec 15, 2023 -

Shelor Toyota responded

We're sorry to learn about the inconvenience you experienced during your recent visit. We understand that waiting longer than expected can be frustrating. Your feedback is valuable and we'll certainly consider this as we aim to improve our services. If there's anything else you'd like to discuss, please don't hesitate to reach out directly. Thank you, Customer Relations – cr@shelor.com

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