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Sheehy VW Springfield
Springfield, VA
373 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 373 reviews
July 31, 2022
it is a joke and not worthy of being called Service Center: we bought a $1,000 VIP service package with our brand new 2022 Atlas that guaranty us a loaner during service among other amenities. Our Atla Center: we bought a $1,000 VIP service package with our brand new 2022 Atlas that guaranty us a loaner during service among other amenities. Our Atlas with less than 4K miles on it got a "Electronic Power Control light" the equivalent of "check engine" light on other cars. I called the service center and they did not have appointments until 9 days later and that I cannot get any loaner because they are backed up. When I inquired about if my car is drivable, the answer was no. So no loaner, no repair, and no drivable 2022 brand new car. We are supposed to what exactly? have no car for 9 days because the VW and the service are not reliable? if that is the case, then the rating on both should be terrible. Finally the agreed to let me bring the car after the weekend and shuttle me back home More
by Maroun
Employees Worked With
I do not know
June 29, 2021
Purchased a CPO 2016 Jetta. The experience with Jonathan Rivera was excellent. He is responsive, kind, and honest. We made a deal via email, and he kept true to his word throughout the process. Once we arri Rivera was excellent. He is responsive, kind, and honest. We made a deal via email, and he kept true to his word throughout the process. Once we arrived at the dealership, everything went smoothly and efficiently. We were in and out in less than 2 hours. More
by JS9
Employees Worked With
Jonathan Rivera
May 26, 2021
This is one of the toughest used car markets for buyers in decades and I couldn’t recommend a dealer to help negotiate this market more than these guys. Our sales person (Riadh) was fantastic! He worked w in decades and I couldn’t recommend a dealer to help negotiate this market more than these guys. Our sales person (Riadh) was fantastic! He worked with us for weeks and the Used Car manger was great too. They were able get a lots of inventory at reasonable prices. After checking out many dealerships we kept coming back here. I’m glad we did we just bought a car and we couldn’t be happier (unless we bought las year)! They treated us well and and process was very transparent. If we weren’t moving this would be my dealership. More
by Jaberian
Employees Worked With
Riadh Mejri, Vince Sheehy
July 16, 2020
Wanted to thank Sami for his assistance in me purchasing my very first car on my own. He was a great help and I look forward to doing business with Sheehy Volkswagen again, in the future. I want to come bac my very first car on my own. He was a great help and I look forward to doing business with Sheehy Volkswagen again, in the future. I want to come back for that Arteon! More
by Julian Walker
Employees Worked With
Sami Salimi
March 25, 2020
Mr. Terry Hong - I want to highly recommend Terry Hong from Sheehy Springfield. I am highly impressed with his exceptional customer services. Every since I bought my c I want to highly recommend Terry Hong from Sheehy Springfield. I am highly impressed with his exceptional customer services. Every since I bought my car in there Terry has been number one in answering all my concerts and resolving any issues. His impeccable job is equally done and it has been like that for three years now. I could not find a better person to deal with than him. Sheehy shall consider him a super valuable employee. Mercedes Bello More
by Mercedes
Employees Worked With
Terry Hong
February 20, 2020
Highly Ethical! A sizeable issue occurred on my used Nissan Xterra that I purchased from Sheehy. As I received a 30 day 1000 mile warranty, Sheehy went above and beyo A sizeable issue occurred on my used Nissan Xterra that I purchased from Sheehy. As I received a 30 day 1000 mile warranty, Sheehy went above and beyond to honor it. The secondary timing chain and tensioners needed replacement. I worked with Phi, whom transferred the truck to their Nissan location and replaced/ repaired all of the necessary parts. I was even offered a loaner car for the time being. Received excellent communication and service from Phi and Sheehy. They exercise high integrity, I would purchase a used/ new vehicle from them with out any worries. None of that usual dealership nonsense here. Highly recommended! More
by dulanja
Employees Worked With
Phi Truong
December 25, 2019
Bait and Switch Maintenance Plan I just learned that I was scammed by the Sheehy VW Finance Dept. The price of my 2017 GTI was so low because of the TDI Diesel scam that I asked for t I just learned that I was scammed by the Sheehy VW Finance Dept. The price of my 2017 GTI was so low because of the TDI Diesel scam that I asked for the works. There were one or two things I didn't select, but I definitely wanted VW Care. I haven't lived in one place more than 6 years and NoVA was no different. My ex-wife passed away and I moved to Michigan so my kids could stay in place (to add stability). New job, new everything. I took my car in for the 40,000 service only to find Sheehy scammed me. They sold me a local Sheehy maintenance plan instead of VW Care. The first guy I talked to said if I was still on active duty I could get a rebate on the Sheehy maint. plan. Unfortunately, I'm retired and that isn't a solution to their bait and switch. His offer was a distraction to the real problem, that they scammed me. No denial, just a garbage offer for a rebate I didn't qualify for. The sale manager on duty said the woman from their Finance doesn't work there anymore. He didn't deny they switched my service plan. I told him I was never offered the Sheehy plan, because I told them I wanted the VW Care. I was clear. The woman covered the VW Care with me, not Sheehy's plan that isn't nationwide. After trying to blame a former employee the manager asked me if I read the contract. Honestly, instead of dealing with the issue, he started to blame me. I explained there was no reason to read the contract, as I wanted the moon. The base price of the vehicle after rebates was under $18K. I was replacing a $68K F-150, the VW car payment would be half my Ford payment. I wanted the works. I even told the guy here in MI, they threw in a VIP Plan because I bought a prepaid maintenance package. Why, because that's what I was told. Instead, I got screwed by trusting that in wanting just about everything the Finance girl offered me, I couldn't be taken advantage of. Boy was I wrong. Their corporate sales representative offered me an apology, said there was nothing they could do for me, and just like everyone else I spoke to, did not deny the practice. VW USA doesn't care because each dealership is independently owned. Though Sheehy could be stealing from every manufacturer, by substituting Sheehy plans for manufacturer plans like they did to me, VW offered no remedy. This is my last VW and thankfully my last time dealing with Sheehy. I'm no where near Sheehy now, but apparently I have to pay for a worthless Sheehy maintenance plan until I can ditch this car. Thanks for the scam Sheehy. Nothing better than walking into a $700+ bill for something that was supposed to be prepaid. BUYER BEWARE with Sheehy. More
by Never again VW
Employees Worked With
Ron Sowell
September 02, 2019
Outstanding customer service. Neville Bradshaw was a very detailed, friendly professional sales associate who made my car buying outstanding experience. Once we agreed on the numbe Neville Bradshaw was a very detailed, friendly professional sales associate who made my car buying outstanding experience. Once we agreed on the numbers I was financier and papers signed in less than 30 minutes. This was the fastest car buy experience ever and I appreciate everyone at the dealership. More
by Jaycee
Employees Worked With
Neville Bradshaw , Vanessa Figueroa
August 13, 2019
Excellent shopping experience Just bought a new VW from this dealership. No haggle just walked in and received the price quoted on the website plus lots of discounts. Everyone was Just bought a new VW from this dealership. No haggle just walked in and received the price quoted on the website plus lots of discounts. Everyone was extremely friendly and Neville, my sales person was extremely knowledgeable and went out his was to make me happy. Would highly recommend this dealership to anyone in the market for a VW! More
by Kevin
Employees Worked With
Neville
