Sheehy VW Springfield

Courteous, responsive, professional deal I used USAA's buying service to provide me with several dealers. I received short blunt calls from all of them except Scott. Scott thanked me for my i I used USAA's buying service to provide me with several dealers. I received short blunt calls from all of them except Scott. Scott thanked me for my interest and was very courteous in his voice message (it's a little thing but it was refreshing in an industry that usually feels like you're herded cattle). After collecting quotes from the other dealerships, I came to Scott (who was quite responsive through the entire process) with the lowest offer, and he and his manager were able to beat it. High marks on customer service and price. Can't beat that. We'll definitely be letting Sheehy take first crack at our next vehicle purchase. More

Second time buying with them 👍 My first experience buying a car at this dealership was 2 years ago and I had such a pleasant experience I decided to buy from them again. I'm not eas My first experience buying a car at this dealership was 2 years ago and I had such a pleasant experience I decided to buy from them again. I'm not easily impressed and I'm definitely not the easiest customer to deal with. I take my time exploring my options, I change my mind every other day and I like having the fine print explained to me in detail. That being said, it takes a special salesperson and dealership to gain my business and trust. From the moment I walked into the dealership, Emmanuel Singletary took care and spent many hours/days helping me find the right vehicle, the right price and in the most professional manner. He was sincere, patient, knowledgeable, easy to reach and prompt in responding...But most importantly...Pesonable. John Mercer the General Sales Manager doesn't hide in an office, he's on the floor helping the sales managers get the best deal and chatting with customers. It was truly a pleasure doing business with them. Kelly in the finance dept offered excellent financing advice whether I took the deal or not. Everyone is top notch. I will continue doing business with them for years to come. More

Excellent buying experience from beginning to end Sheehy Volkswagen has a great inventory of Volkswagens. They offer a chat with their website, that helped me answer questions, and quickly got me con Sheehy Volkswagen has a great inventory of Volkswagens. They offer a chat with their website, that helped me answer questions, and quickly got me connected with my sales person, Charles King. Charles was knowledgeable with the model I was looking for, the Jetta GLI, and was able to help me with the car that I ultimately ended up purchasing. Charles communicated well, was able to provide me regular updates, answer all my questions, and returned my calls quickly. I drove over 3 hours away each way, from Coastal Virginia, to purchase my car, passing a number of other VW dealerships, and it was well worth it!! I already has a great rate from my bank, but to my surprise, the finance department was able to beat that rate. Again, excellent experience from beginning to end!! I would highly recommend Sheehy VW!! More

Outstanding Customer Service I was a very loyal Alexandria VW customer for 20 years. I took my car in for 90k mile service. The service person took my car keys and without lookin I was a very loyal Alexandria VW customer for 20 years. I took my car in for 90k mile service. The service person took my car keys and without looking at my car I was told what it needed. I said just do the service which I was quoted 3 very different prices. When I picked up the car I drove directly to Sheehy Volkswagen and ran into my favorite long time service person Jonah Kabazzi, that smile and a don't worry Beverley we will take care of you. He called me promised and told me all I needed is a front end alignment. He also kept the car to make sure it was driving well and cleaned all the spilled oil under my car. When I tell you I am so excited about my new dealership and the amazing team that works a Sheehy. I will be purchasing my next Volkswagen from this dealership. The waiting area is welcoming the, the van driver was friendly and very cautious. More

Excellent Dealership and Sales staff I was able to do everything and have all questions answered via text message and email. Flew into the local airport, was picked up by the sales person I was able to do everything and have all questions answered via text message and email. Flew into the local airport, was picked up by the sales person,Scott O'Brien, and it was a very easy process. Next time I buy a new car, I will be traveling again, I live 750mi away and had to drive 12hr to get home. Totally worth it. More

Easy Buying Experience! Was in and out quickly for my GTI purchase. Bill was respectful of my time and answered all my follow up questions after I took the car; a lot of pla Was in and out quickly for my GTI purchase. Bill was respectful of my time and answered all my follow up questions after I took the car; a lot of places will not pick up the phone after you make a purchase. I will be back in the future! More

Great selection, customer service, and great deal! Low internet pricing and great selection brought me to this dealership which was actually farther than two other Volkswagon dealerships near my house. Low internet pricing and great selection brought me to this dealership which was actually farther than two other Volkswagon dealerships near my house. I do a lot of research and call at least 3-4 dealers before making my decision. Naim Bryant was very quick to text me pictures of cars I expressed interest in, and Charles King had deep knowledge to the explain the differences between the various trim levels and model years. Buying experience was one of the best I've had. I would definitely recommend this dealership. More

Great Deal! Sheehy Volkswagen is definitely a different kind of dealership! They provide great pricing right off the bat; I did not have to spend hours and hours Sheehy Volkswagen is definitely a different kind of dealership! They provide great pricing right off the bat; I did not have to spend hours and hours in negotiation and the pricing was exactly as it is listed on their website. Now I understand that most people have trouble with reading comprehension and this causes a lot of problems when folks shop for cars, but a quick phone call confirmed what I read. I highly recommend Bill and the manager John for anyone shopping for a new or used car. I will definitely be back for my next vehicle More

Ray Williams was a big help After researching our options, we dropped into Sheehy VA in Springfield and were lucky to have the chance to work with Ray Williams, a sales expert. After researching our options, we dropped into Sheehy VA in Springfield and were lucky to have the chance to work with Ray Williams, a sales expert. Ray was happy to have us test drive Tiguan and a VW GTI, and give us breakdowns of the possible lease options. We ended up walking away with the Tiguan. It was a pleasure working with Ray - he was easy going - and we would encourage folks to look him up if you drop in. More