Sheehy Toyota of Timonium

Review, take 2: It took less than 2 hours to complete the purchase. Held the vehicle I wanted and got what I wanted for the trade in. purchase. Held the vehicle I wanted and got what I wanted for the trade in. More

We found the car we had sought here. Internet. The salesman was great. The dealership's processes for internet buyers were not friendly. First the dealership would not hold a car, even with a deposit salesman was great. The dealership's processes for internet buyers were not friendly. First the dealership would not hold a car, even with a deposit, over night. Second, after driving 3 hours to get to the dealership and not wanting to drive 3 hours home in the dark, the finance staff was so slow that we had to threaten to leave before anyone arranged for us to finish the DMV paperwork (the finance department) - and even then it took our salesman calling in a favor from the finance team at the Bill Kids Volvo dealership to get us out the door well after dark. The sales management team were not the least sympathetic to our situation. What a disappointment - the dealership knew for days we were coming and only the salesman appeared to appreciate our situation. We witnessed other customers leaving the dealership because of delays in meeting their needs. The bullpen where the sales managers sit, isolated, behind glass, seemed to say a lot to me about the experience we had. Bill Kidd would do well to go undercover and try to experience the dealership as an internet purchaser - it might lead to some process changes if the owner's heart is customer service first .... There are too many dealerships out there for me to put myself and my wife through another experience like this one. Two stars for salesperson's help. More

Purchased my first new vehicle in July 2020 from them, A new 2020 Tacoma. I mostly worked with Mike Thornton via email. He was able to offer the best price at the time of any dealer I contacted. Mike worked new 2020 Tacoma. I mostly worked with Mike Thornton via email. He was able to offer the best price at the time of any dealer I contacted. Mike worked to find over several weeks to locate the truck I wanted. When I went to close the deal and take the truck home it was probably the smoothest and easiest car buying transaction I've done. We did have to wait for truck to finish detail and delivery prep but with the test drive and paperwork I don't think I was there much more than an hour. They are much easier to deal with than my Local Toyota dealership was. I am very happy with my truck and would buy From Bill Kidd's again. More

Easy new car purhase experience. I can't recommend this dealership enough. Hans Bloom helped me through the entire buying process. They didn't have the exact model I wanted to buy, bu I can't recommend this dealership enough. Hans Bloom helped me through the entire buying process. They didn't have the exact model I wanted to buy, but they found the car at a dealer 400 miles away and got it for me within a day. That's exceptional customer service! The price negotiation was easy and I received a great deal for the exact car I wanted. The finance process was quick and easy as well. Hans is a great sales person! I highly recommend this family owned dealership. More

Easiest and most-pleasant car buying experience we’ve ever had. Billy was no pressure and answered all of our questions. We got a very good value for our trade-in, and the offer they made us was excellen ever had. Billy was no pressure and answered all of our questions. We got a very good value for our trade-in, and the offer they made us was excellent. Would definitely recommend. More

Hans Blom helped us immensely. Outstanding salesman!!! My daughter and I went to the dealership to purchase her first new vehicle on Saturday, Oct. 19th. We passed by many Toyota dealerships because of a r My daughter and I went to the dealership to purchase her first new vehicle on Saturday, Oct. 19th. We passed by many Toyota dealerships because of a recommendation that we had concerning Hans Blom as well as Bill Kidd Toyota. Not only did Hans listen to what my daughter wanted and go above and beyond to meet her needs, but he made this an enjoyable and memorable day for her. As a father, this was important to me. Hans took the time to show her the various models available, test driving each, then explaining the differences between the vehicles/models. Then ultimately, after making the sale, Hans sat with my daughter and together we learned the many functions within the car and how everything operated. His knowledge of the Toyota, friendly nature and willingness to take the time that he did made us very relaxed and genuinely happy that we drove the extra miles to visit Bill Kidd Toyota. I would recommend Hans and Bill Kidd Toyota to all. What an enjoyable day!! More

Lousy This is the second bad review I've left for this dealership. My wife needed a spare key for her 2005 Highlander. We were told the key was just under 4 This is the second bad review I've left for this dealership. My wife needed a spare key for her 2005 Highlander. We were told the key was just under 40 bucks, a little expensive but ok. It is a dealership. The employee at the parts counter made the key and we paid for it. Guess we misunderstood all keys have to be programed to work not just the master. So we paid 40 bucks to get a key that only unlocks the door, The fee to program the key is another 140 bucks. Don't need it that much. 180 bucks for a spare key for a vehicle we purchased from them. You guys SUCK!!!! When ever I've delt with these clowns I always walk away pissed off. Never again. More

Questionable Pricing I was in the market for a 4runner recently and found one at Bill Kidds. When the time came to see the price of the vehicle I couldn't get a straight " I was in the market for a 4runner recently and found one at Bill Kidds. When the time came to see the price of the vehicle I couldn't get a straight "Out the Door" number. With trade in and down payment I was going to be putting close to $10,000 down, but the price of the vehicle was only going down about $2,000. When I questioned this I couldn't get a straight answer as to why the price wasn't reflecting my down payment amount. After some back it forth I finally got the "We really want to keep your business" rhetoric. I never did get an "out the door" price for the 4runner. Needless to say I purchased my vehicle elsewhere. More

Excellent start to finish Elliot was great from start to finish. Polished and professional, listening to our needs --not pushy or overbearing. Let us go on the test drive to ge Elliot was great from start to finish. Polished and professional, listening to our needs --not pushy or overbearing. Let us go on the test drive to get comfortable, and came up with a quick easy solution to our only objection. I really appreciated the fact that he made it very easy to come to a decision. In the paperwork process he explained where what we were doing, why and what was next. The hand-off between the sales and finance team was seamless. Tom in finance was great, clear, obviously experienced in helping buyers with the process. Vehicle was spotless and hardly used at all, the dealership was immaculate as well. I'm looking forward to getting my next car from them. More