Sheehy Toyota of Timonium

I was greeted promptly and professionally. The service advisor explained what service my vehicle would be receiving and told me it would be worked on right away. During my wait the employees I would come advisor explained what service my vehicle would be receiving and told me it would be worked on right away. During my wait the employees I would come into contact with were very friendly. After a short period of time my vehicle was ready. The service advisor again reviewed what service my vehicle received and asked if I had any questions. Overall a great experience. More

Go blue team! Coffee and tea could have been hotter, otherwise people were very friendly. I enjoyed the wi-fi and the magazine selection in the waiting area. otherwise people were very friendly. I enjoyed the wi-fi and the magazine selection in the waiting area. More

Excellent, friendly service. All the service issues were clearly explained before the work was done. My car with 95000 miles now handles like it is brand new. clearly explained before the work was done. My car with 95000 miles now handles like it is brand new. More

My Prius is still under service warranty so no charge was incurred. Everyone jumps to help and are all very very nice - all of the time. incurred. Everyone jumps to help and are all very very nice - all of the time. More

I did not expect the work to cost as much as it did...$725. I was waiting for the car and I was there for three hours. did...$725. I was waiting for the car and I was there for three hours. More

My experience working with Mike was excellent. No nonsense, no pressure, no hassle. He is an excellent and intelligent sales person who worked very closely with me and my wife as we made the decisio nonsense, no pressure, no hassle. He is an excellent and intelligent sales person who worked very closely with me and my wife as we made the decision to buy the Prius. I was less impressed by the business office and the efforts of the dealership to sell extended mechanical warranties. This was the only time I had to repeatedly decline your dealership's offers. One "no" should be enough. There is an irony about offering extended mechanical warranties and extra protection for such things as the paint and fabric on the vehicles you sell. It immediately makes me skeptical about the products you are selling. Repeated offers of extended warranties makes me wonder if I'm buying a crappy car from a dealer I have to protect myself from. On the whole, buying the car was very easy and efficient. My criticisms are small, and my praises are very high for Mike. I am grateful for the professional services he provided, and for the overall pleasant experience of the purchase. More

I'm quite pleased with my service at B.K's and value my relationship with the Blue Team Service Mgr., Phil Kreft. Service always seems to be completed in a reasonable time and done well. A couple of times relationship with the Blue Team Service Mgr., Phil Kreft. Service always seems to be completed in a reasonable time and done well. A couple of times in the past I thought the cost of the repairs was a little high, but everything else has been fine. The waiting room is comfortable, with a good supply of coffee and NO LOUD TELEVISION BLARING, a definite plus. And a very clean restroom. More

I submitted my appointment online on Saturday, so I didn't expect that my car would be ready for me by Monday evening. I was very impressed with the amount of work the team did w/such short notice. M didn't expect that my car would be ready for me by Monday evening. I was very impressed with the amount of work the team did w/such short notice. My side view mirror is on order, so I will be bringing my car back in for that repair. I am very happy with the condition of my car. The team really worked hard! More

GREAT experience with Preowned certified sales staff, specifically Bill and Brian G. Financing conversation were just ok, all options were not presented nor explained, but my deal was a good one. Custo specifically Bill and Brian G. Financing conversation were just ok, all options were not presented nor explained, but my deal was a good one. Customer relations manager, Grace, was great! Depending on the service team, I could be a life time customer. Thanks More

Bill Kidd's service department's personnel have always been prompt and courteous with detailed explanations of the need for work or the work done. been prompt and courteous with detailed explanations of the need for work or the work done. More