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Sheehy Toyota of Laurel

Laurel, MD

3.6
94 Reviews

8801 Freestate Dr

Laurel, MD

20723

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Showing 94 reviews

June 07, 2024

The worst experience ever for a simple service. Overall, an employee stole money out my car and the customer service needs work! I won’t be returning! More

by kay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amber Reese
Jul 03, 2024 -

Sheehy Toyota of Laurel responded

Kay, we are sorry to hear that you feel this way. We'd love to be able to look into this further, but would need some more information such as your full name. Please give our General Manager, Chris Prender, a call at your convenience so we can discuss this further. Thank you.

June 05, 2024

They waste 3 months of my next time we had to do the paperwork three times now we got to send ID the girl tags is dead and they still talking about they need more information they are so sorry I would n More

by cokley29
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
I don't know his name the sales rep
Jul 03, 2024 -

Sheehy Toyota of Laurel responded

Cokley29, WE apologize for any delays and repeated paperwork you experienced. Please don't hesitate to reach out to our General Manager, Chris Prender, so he can address your concerns directly. Thank you for your feedback and we look forward to resolving this for you.

June 04, 2024

Dealership tried to charge $5000 in unremovable markups then laughed at me when I said I would t pay that. Terrible customer service would never buy anything from them. More

by Steven
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Kevin Alder
Jul 03, 2024 -

Sheehy Toyota of Laurel responded

Steven, we are sorry to hear that you feel this way. It sounds like the vehicle had some additional products on it that had already been installed, which is very different from a mark up. We are happy to discuss this further and address any questions or concerns that you may have. Please don't hesitate to give us a call anytime. Thank you.

May 16, 2024

Let me start by saying that Charley Choe, Sales representative and Jordan Jenkins, Finance Officer helped me to the very end I mean they worked around the clock helping me to find the ideal truck f More

by Michelle Cheek
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charley Choe, Sales Consultant & Jordan Jenkins, Finance Officer
Jul 03, 2024 -

Sheehy Toyota of Laurel responded

Thank you so much Michelle!

March 14, 2024

Sheehy Toyota of Laurel is a TERRIBLE dealership. Wasted 3 months of my life waiting on a Highlander, when they had one to sell, they jacked the price up with a $3,000 markup they said I MUST BUY or More

by mhlookfong
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Sales manager
December 12, 2023

I had a great experience the sales person was very knowledgeable and gave me the time I need to make the right decision very satisfied with the service. More

by Keisy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Juwaun
October 18, 2023

Purchased 3 cars from this dealership already. Worked with me throughout the whole process and made it very easy. Will recommend everyone that I know to purchase a car from them. More

by AALI99
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shawn Olsen Josh Felson Newton
September 30, 2023

Be very careful with the Sales rep here and the ability of the service department. They will lie in your face. Don't expect service outside of the oil change and tire rotation in a timely manner. Been mont More

by Emmanuel
Sales Price Transparency
Finance Experience
Recommend Dealer
No
Employees Worked With
Nicholas
September 06, 2023

This location’s customer service has been an absolute nightmare! They say car buying in your early 20s is swimming with sharks, and I now understand. The way the employees like Deborah, Newton, Shawn, More

by s.washington
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Newton, Deborah, Shawn, etc…
July 20, 2023

The GM, Chris reached out and the best he was willing ro do was split the cost of repair. Even after telling me the value of the vehicle has gone down to $4000 since it has a bad transmission. I drove it ma More

by daisykprasad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris
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