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Sheehy Toyota of Laurel
Laurel, MD
95 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 95 reviews
August 23, 2024
We bought our car from Sheehy Toyota and it was such an easy process. We regularly bring the car in for oil changes and any work that needs to be done. We have been very happy with our experience here! easy process. We regularly bring the car in for oil changes and any work that needs to be done. We have been very happy with our experience here! More
by Ashley
Employees Worked With
Chris
August 23, 2024
I recently bought a Toyota sienna. The sales person who helped me was so friendly and made me feel comfortable the entire time. The process was super simple and they answered all of th The sales person who helped me was so friendly and made me feel comfortable the entire time. The process was super simple and they answered all of the questions I had. I have brought the car back for an oil change once so far and the process was quick and easy. I love this dealership. More
by Amanda.k
Employees Worked With
Sterling, Sam
August 23, 2024
Great experience here - we bought a car in a very simple process. They made it friendly and manageable where most dealers are time hogs and mess things up. Was not the case here. process. They made it friendly and manageable where most dealers are time hogs and mess things up. Was not the case here. More
by davidrost
Employees Worked With
Chris and Sean
August 23, 2024
Great purchase experience from start to finish! Salesman was knowledgeable and courteous, finance guy went over everything and parts manager rushed an accessory I wanted. Salesman was knowledgeable and courteous, finance guy went over everything and parts manager rushed an accessory I wanted. More
by Wbpawn
Employees Worked With
Shawn Ritter Jr, Chris & Jan
July 28, 2024
Warning this dealership will scam you out of your title and tag money. They will lie about when your refund will get to you, and they will play in your face and tell you that they don’t have a title and re and tag money. They will lie about when your refund will get to you, and they will play in your face and tell you that they don’t have a title and registration department when you try to resolve the situation over the phone. Still going through this so more to come after this review! Update “Why would we lie over 100 and something dollars”, said Finance Manager Michael DeSabla as he lied in our faces. The customer service at this branch is despicable. They gaslit my friend and I as we explained the situation multiple times. At first, it was, “The check may not have gotten to you yet”. It’s been almost 3 weeks and we live 15 minutes away, and at the end of the conversation it turned to “So we shouldn’t send the check and you’ll come in during the week to pick it up”. Which one is it?! Did you send the check or did you not? My friend has come to this branch every week for the past three weeks and still nothing has been resolved. The money yes is an issue, but the bigger issue is the gaslighting and customer service. The lying, misleading, and gaslighting, while being unapologetic have led me to write this review and file a complaint with MVA. We have never been treated so poorly and will not let you all get away with it. Michael and the people who aided in this situation are the reason why dealerships get such a bad reputation. Higher better people who will own up to their mistakes and apologize when they make them! More
by Tye
Employees Worked With
Michael DeSabla
June 28, 2024
FIND ANOTHER DEALER! I can't speak to the Sheehy brand in general, but buying a car at the Laurel location has been a disaster. Prior to signing over the money, they I can't speak to the Sheehy brand in general, but buying a car at the Laurel location has been a disaster. Prior to signing over the money, they assured me repeatedly they would take care of everything and that my experience would be great. After signing over the money, they have not lived up to 4 separate assurances. Beware, they are the stereotype of what you dread about used car dealerships. More
by Jim L.
Employees Worked With
Deanna Morrison, Desmond Dowdy, Yannick Obame Nze, Nadia Cole
