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Sheehy Toyota of Laurel

Laurel, MD

3.8
106 Reviews

8801 Freestate Dr

Laurel, MD

20723

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Showing 106 reviews

October 21, 2025

Ony was not knowledgeable about credit acceptance. He tried to sell us a car that wasn’t even inspected and had clear body damage. He was very rude at the end when he realized he was not getting a sal More

by chazpayne0424
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Yannick "Ony" Obame
Oct 21, 2025 -

Sheehy Toyota of Laurel responded

Thank you for taking the time to share your experience with us. We are truly sorry to hear that your visit did not meet your expectations. We understand how important it is to feel confident and respected during the car-buying process, and we regret that this was not your experience. Your feedback is very important to us, and we will review your comments internally to ensure they are taken seriously. Thank you again for bringing this to our attention.

October 15, 2025

Sheehy Toyota is very efficient, reliable, accurate, accessible and affordable at all times. Thanks to all the amazing team for their great team work. More

by fadeche
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chijioke Imo
Oct 17, 2025 -

Sheehy Toyota of Laurel responded

Thank you so much for your kind words! We truly appreciate your feedback and are thrilled to hear that you find Sheehy Toyota efficient, reliable, and affordable. Our team works hard to provide the best service possible, and it’s wonderful to know that it shows. We look forward to serving you again soon!

October 02, 2025

Friendly & Easy to finalize the deal. Todd Bell did a phenomenal job getting what I was looking for. More

by Razz123
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Todd Bell
Oct 03, 2025 -

Sheehy Toyota of Laurel responded

Thank you very much for the feedback. I will be sure to share with Todd Bell and the team.

September 16, 2025

This dealership is close to where I live. So when I need to bring my vehicle in for service it’s convenient. More

by Enid Jackson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrel Lewis
Sep 17, 2025 -

Sheehy Toyota of Laurel responded

Thank you for your feedback. We look forward to working with you in the future.

August 07, 2025

wonderful service, the video tag is a great addition to the service, and also they clean the car after service as and when feasible. More

by allsamples
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
forgot the name
Aug 08, 2025 -

Sheehy Toyota of Laurel responded

Thank you so much for your kind words! We’re glad you enjoy the video tag feature and that our team’s extra touches, like cleaning the car when possible, help make your service experience even better. We truly appreciate your feedback and look forward to seeing you again.

August 01, 2025

This location made me feel valued as a customer and gave great service and kept me updated on the progress of my vehicle More

by Fatima
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Robles
Aug 04, 2025 -

Sheehy Toyota of Laurel responded

Thank you for sharing your experience! We’re happy to hear you felt valued and well-informed throughout your visit. We appreciate your feedback and look forward to serving you again!

July 02, 2025

Very friendly ,polite , and explain the advantage and benefit if the car choice with professionalism. More

by belay_zeleke2006
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Juwan
Aug 01, 2025 -

Sheehy Toyota of Laurel responded

Thank you for the kind review!

June 22, 2025

Although Khalil was very kind and attempted to be accommodating of our disabilities, we came to an agreed upon price quickly, and we were paying cash for a used car, the process was long and arduous. More

by Disabled Virginian
Purchase Time
Recommend Dealer
No
Employees Worked With
Khalil
Aug 01, 2025 -

Sheehy Toyota of Laurel responded

Thank you for sharing your feedback, and I sincerely apologize for the difficulties you experienced. We understand how important it is to provide a smooth and accommodating process, especially for customers with disabilities, and we regret that your experience did not meet those expectations. Regarding the missing paperwork and the inspection issue, this is not the level of service we aim to deliver. Please contact me if I can be of assistance. Jackie Mays 301 591 9000 ext 203251

June 01, 2025

For your next purchase, consider other dealership centers. Incident #1 It is a tradition that when salesmen want to sell you stuff, they will do anything to earn your business. After making a purc More

by SJ
Recommend Dealer
No
Employees Worked With
Johnny (Sales), Jacob (Finance)
Aug 01, 2025 -

Sheehy Toyota of Laurel responded

Thank you for taking the time to share your experience, and I sincerely apologize for the frustration and inconvenience you’ve encountered with both your previous Camry purchase and your recent Crown transaction. We strive to provide exceptional service before, during, and after every sale, and it’s clear we fell short of that standard in your case. The challenges you described regarding tag processing and the unresolved VIP transfer are unacceptable and do not reflect the level of customer care we aim to deliver. Please contact me directly if I can be of assistance. Jackie Mays 301 591 9000 ext 203251

May 30, 2025

I’m very satisfied that I was able to use some coupons with my recent 60K service. Thanks to Jessica. It’s just the very long wait that’s frustrating but otherwise I definitely still bring my Highlander More

by ermelinda.posadas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
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