Sheehy Subaru of Springfield

I purchased a 2012 Outback from Sheehy. They made it a very easy process and beat the other dealerships quotes. Larry was very professional and knows his stuff! very easy process and beat the other dealerships quotes. Larry was very professional and knows his stuff! More

My wife and I are expecting our first child and were looking to trade in my 2008 BMW 335i for a family car. We identified several needs and wants and began comparing 17 different vehicles at local deal looking to trade in my 2008 BMW 335i for a family car. We identified several needs and wants and began comparing 17 different vehicles at local dealerships in and around the Northern Virginia Area. I initially began requesting quotes online from several dealerships to help shape my thoughts with respect to the cost of a potential car with all the options and accessories my wife and I wanted. Of all the dealerships I requested a quote from, the only one I heard back from was Chris LaPorte at Sheehy Subaru of Springfield. I cannot say exactly how many minutes passed from the time I hit enter to the time I received a phone call from Chris, but it was deffinitely under an hour. Right from the start Chris introduced himself, provided his cell phone number, and offered his services at my convenience. I really appreciated how he asked me, "to give him a chance to earn my business." His approach told me he was customer service oriented and it was not a foregone conclusion I was going to purchase a car from him; he recognized he had to earn that business. My wife and I continued our search by building a spreadsheet of all the vehicles we were interested in and began systematically eliminating ones that did not fit out criteria such as gas mileage to low, not enough passenger or cargo space, the trim required to get to specific needs/wants greatly exceeded our desired price point to the point where we knew no reasonable dealer would come down to etc. After we narrowed our search down to six vehicles, the outback was still on the list, so I gave Chris a courtesy call to let him know my wife and I were coming in to test drive a vehicle. Chris was outside waiting for us upon our arrival. I let him know up front we had no intention of committing to a specific vehicle that day because we were comparing several others. He said no problem, asked a few questions as to our wants, quickly showed us a couple vehicles that matched our criteria and offered a test drive. My wife and I looked at the Crosstrek, the Forrester, and the Outback and test drove two of them. Due to the requirement of leg room because of my height, and the need to fit the baby's carseat, we quickly identified the Outback as a great possibility. After test driving the vehicles, we spoke with Chris for a few minutes, he offered his card (though not necessary because I already had his cell phone number, offered a brochure on the outback and offered his services out our convenience. Chris was neither pushy nor overshadowing; he let the car speak for itself. My wife and I left feeling great about our experience. Over the next few days my wife and I test drove several other vehicles until we were down to two possible choices, one of which was the Outback. The second option, which I will not name, was a nice car, but it felt like a production vehicle even with all its perks. The quality just didn't seem to compare to the outback. That said, my wife and I were willing to accept that if the dealership would have offered a great deal. We gave them the opportunity to do exactly that - it took them two hours to make an offer and another 30 minutes with the finance manager to show me financing options that were far higher than anything being offered at Sheehy. I took a moment to text Chris, told him what vehicle I was looking at, the price the other dealer offered, as well as what they offered as a trade-in for my BMW; his response - I can beat that, call me. I stepped outside, gave him a call, talked a few moments, and then headed over to his dealership. I arrived, once again he was outside waiting for me next to a 2013 2.5i Premium Outback loaded with all our needs, but more importantly, our wants as well. He handed my wife the keys and said, take it out for a test drive - take as long as you would like. My wife and I did just that. We loved it! When I returned and went inside, he sat down and showed me the MSRP and wrote down an offer significantly below that, and offered a trade-in value for my BMW equal to what the previous dealership offered. The difference was less than 10K. Granted I had equity in the BMW, but his offer was more than generous. All things being equal, I contacted the other dealer I visited that morning to give them a fair chance of beating Chris' offer- they said they couldn't do it. The great part of dealings with Chris that day, I didn't deal with a Manager. He made the offer, he negotiated, he made decisions, he expedited the paperwork. From the time I returned from the test drive to the time I left for home less than two hours had passed. From start to finish, Chris was professional, never pushy, very accommodating, willing to work with the buyer to get a great deal. My wife and I ended up with a car that fits our wants and needs, at a great price, with no hassle. No other dealership I visited through this process treated me with as much respect. In the end, Chris really did earn my business. More

I have been a Sheehy Ford guy for my last three vehicles but did not care for the new look of the Escape or Explorer, but I really liked the Sheehy customer service and quality of the Ford product. I did l but did not care for the new look of the Escape or Explorer, but I really liked the Sheehy customer service and quality of the Ford product. I did look and talked to the Sheehy Subaru team and they have a new convert -- its a great dealership, great sales rep in Chris (no pressure or over shadowing), excellent price ($4,000 below MRSP)outstanding product in the Outback and warrenty -- it was a great experience. More

I was asked by the general manager to post here after I sent an email to him expressing my happiness with my experience in buying from Sheehy Subaru yesterday. Email is copied below. I can't think of b sent an email to him expressing my happiness with my experience in buying from Sheehy Subaru yesterday. Email is copied below. I can't think of better words to use than I wrote the first time... (Note: Edited to fix the sales manager's name. I didn't check his card, and thought I heard Brendan instead of Brandon.) Mr. McCarthy, I can't tell you the last time I had a car buying experience that was easier or more pleasant. My experiences, first with Rick and then with Brandon, have been both friendly and professional, and are what brought me back after using you guys to explore and decide what we car wanted. Rick was helpful and informative in our first encounter a week or so ago, very low key and non-pressuring. When we left, I got his card and told him if a Subaru was our final choice, we'd be back to give him the first shot. He didn't even ask for a phone number or email address to follow up with us, which is unusual from what I have experienced in the past. Once we finalized on the car we wanted, an Outback, I emailed him in the middle of the week to start a dialogue about exactly what was available. I also inquired about the processing fee, because most Md dealers have a much lower fee. He responded that if we came in by Monday to talk about an Outback, it was the end of the quarter and the sales manager would waive the processing fee. We were out of town until Sunday afternoon, and did have a car to trade in, so while I knew what KBB wholesale said about it, I did not know what the appraisal would come in at. I had a range I wanted the final number to be, start to finish. After looking at the Outback, I sat down to talk with Brandon, expecting to have to work to get what I wanted. When he showed me what he'd give me on the trade and adjusted for the processing fee, the final price came in at the bottom of the range I had targeted. Now I could have negotiated and tried to get an even better deal, but I didn't, because I felt that giving me a total price that beat my initial expectations, along with how I had been dealt with during the entire process deserved that. Going back this evening to finish up the paperwork with a smile on my face, which hasn't been typical of car buying experiences I've had in days gone by. More

I rate the customer service bad for Sheehy because after I found problems with my purchase my sales representative and the new car sales manager did not return my voice or electronic mails until I spoke wi I found problems with my purchase my sales representative and the new car sales manager did not return my voice or electronic mails until I spoke with the general sales manager. The dealership damaged my car in the delivery process, and made it difficult to get a body molding installation and paint repair done at the same time, to save me time. Final installation of molding and paint repair seem satisfactory. Answer to my question to salesman about navigation system maps being up to date on Outback was incorrectly answered and resolution was left to me to contact Subaru of America. The new car sales manager scheduled an appointment with me when he was not scheduled to be in the dealership and left the car salesman to deal with my repair issues when I arrived for the appointment, which he did nicely. I rate my overall experience bad because of Sheehy's deception in internet pricing. While Stohlman and Farrish Subaru dealerships include delivery price in their internet price, Sheehy prices their cars delivered in Indiana and thus its seeming lower price really is not much, if any, lower. Also, over estimated of the cost of license transfer and almost $100 higher undisclosed, until presentation of the price, dealer processing fee add to deceptive sales practices. One must get an out the door price from Sheehy if doing comparison shopping. The car was delivered with a four month old Virginia state inspection that the dealership did update but had me spend an hour of my time in await room while it was accomplished. Sheehy's offer for my trade-in was 75% of Car Max and other two Subaru dealers who matched Car Max. Sheehy made me go to Car Max to get its higher price. All things considered, the price at Stohlman was much better and I would have been a much happier purchaser. I suggest that you make sure that you get a service loaner when leaving car for repair and not an Enterprise rental at Sheehy expense. Enterprise employee was very insistent that I needed collision damage waiver covered by my existing insurance. After she continued to sell me additional services from Enterpise for five minutes after being told I was uninterested and already covered, I walked off the Enterprise lot. For me, poor customer service and deceptive internet pricing and sales practices overcome the friendliness of the sales personnel and the integrity of the service department. I helped an elderly friend purchase a Subaru at Stohlman a month later and was pleased with that entire process. More