Sheehy Subaru of Springfield

I was asked by the general manager to post here after I sent an email to him expressing my happiness with my experience in buying from Sheehy Subaru yesterday. Email is copied below. I can't think of b sent an email to him expressing my happiness with my experience in buying from Sheehy Subaru yesterday. Email is copied below. I can't think of better words to use than I wrote the first time... (Note: Edited to fix the sales manager's name. I didn't check his card, and thought I heard Brendan instead of Brandon.) Mr. McCarthy, I can't tell you the last time I had a car buying experience that was easier or more pleasant. My experiences, first with Rick and then with Brandon, have been both friendly and professional, and are what brought me back after using you guys to explore and decide what we car wanted. Rick was helpful and informative in our first encounter a week or so ago, very low key and non-pressuring. When we left, I got his card and told him if a Subaru was our final choice, we'd be back to give him the first shot. He didn't even ask for a phone number or email address to follow up with us, which is unusual from what I have experienced in the past. Once we finalized on the car we wanted, an Outback, I emailed him in the middle of the week to start a dialogue about exactly what was available. I also inquired about the processing fee, because most Md dealers have a much lower fee. He responded that if we came in by Monday to talk about an Outback, it was the end of the quarter and the sales manager would waive the processing fee. We were out of town until Sunday afternoon, and did have a car to trade in, so while I knew what KBB wholesale said about it, I did not know what the appraisal would come in at. I had a range I wanted the final number to be, start to finish. After looking at the Outback, I sat down to talk with Brandon, expecting to have to work to get what I wanted. When he showed me what he'd give me on the trade and adjusted for the processing fee, the final price came in at the bottom of the range I had targeted. Now I could have negotiated and tried to get an even better deal, but I didn't, because I felt that giving me a total price that beat my initial expectations, along with how I had been dealt with during the entire process deserved that. Going back this evening to finish up the paperwork with a smile on my face, which hasn't been typical of car buying experiences I've had in days gone by. More

I rate the customer service bad for Sheehy because after I found problems with my purchase my sales representative and the new car sales manager did not return my voice or electronic mails until I spoke wi I found problems with my purchase my sales representative and the new car sales manager did not return my voice or electronic mails until I spoke with the general sales manager. The dealership damaged my car in the delivery process, and made it difficult to get a body molding installation and paint repair done at the same time, to save me time. Final installation of molding and paint repair seem satisfactory. Answer to my question to salesman about navigation system maps being up to date on Outback was incorrectly answered and resolution was left to me to contact Subaru of America. The new car sales manager scheduled an appointment with me when he was not scheduled to be in the dealership and left the car salesman to deal with my repair issues when I arrived for the appointment, which he did nicely. I rate my overall experience bad because of Sheehy's deception in internet pricing. While Stohlman and Farrish Subaru dealerships include delivery price in their internet price, Sheehy prices their cars delivered in Indiana and thus its seeming lower price really is not much, if any, lower. Also, over estimated of the cost of license transfer and almost $100 higher undisclosed, until presentation of the price, dealer processing fee add to deceptive sales practices. One must get an out the door price from Sheehy if doing comparison shopping. The car was delivered with a four month old Virginia state inspection that the dealership did update but had me spend an hour of my time in await room while it was accomplished. Sheehy's offer for my trade-in was 75% of Car Max and other two Subaru dealers who matched Car Max. Sheehy made me go to Car Max to get its higher price. All things considered, the price at Stohlman was much better and I would have been a much happier purchaser. I suggest that you make sure that you get a service loaner when leaving car for repair and not an Enterprise rental at Sheehy expense. Enterprise employee was very insistent that I needed collision damage waiver covered by my existing insurance. After she continued to sell me additional services from Enterpise for five minutes after being told I was uninterested and already covered, I walked off the Enterprise lot. For me, poor customer service and deceptive internet pricing and sales practices overcome the friendliness of the sales personnel and the integrity of the service department. I helped an elderly friend purchase a Subaru at Stohlman a month later and was pleased with that entire process. More

I was charged >$1000 to fix a 'check engine' light that turned on. I should have read the reviews first before I went to Sheehy's Subaru service. Is the economy so bad to rig customers? I definitely w that turned on. I should have read the reviews first before I went to Sheehy's Subaru service. Is the economy so bad to rig customers? I definitely won't come back to Sheehy's because they take advantage of customers and they have a very dishonest business. I asked my original dealer (in Charlottesville) how much they would charge for the same service that Sheehy's did to my Subaru. The answer was a significantly lower amount, which confirmed that Sheehy's indeed rigged me. I felt stupid. I should have taken the 3-hr drive to my dealer (in Charlottesville), which has always been honest with me. I learned my lesson. Avoid Sheehy's at all cost! More

I had a bad experience with the Subaru service department. There is a lot of detail and I will include some of my frustrations. A part was to be ordered and I was given an appointment. I was tol department. There is a lot of detail and I will include some of my frustrations. A part was to be ordered and I was given an appointment. I was told it would take two days to install the part. The day before the appointment I called and spoke to David and asked if I could have a loaner car while mine would be in for service. He stated I can authorize that but I will ask my manager and call you back in two hours. That never happened. I bring my Subaru in on the scheduled day of the appointment. After 5 days of my car sitting in the service department I called the service department on Saturday and was told the part was just ordered and it would be in Monday! I stated that you knew what part was needed several days prior to my appointment. I was told with the holidays that there was a delay. I was told my Subaru would be ready Monday evening. I was phoned at 5PM and was told my car was just about finished and that I can come in for it. I arrived at the Subaru service department 6:15 PM. I saw my car sitting outside. I went inside and David said that since my car was sitting there so long that it is now in the wash bay. I told him it is outside. He went to check and came in and said it would be about a half hour and it will be washed. I said no thanks I will take it dirty. I start my Subaru and begin to drive and the oil light comes on. I immediately go back inside to tell them. They take it inside and I am there another half hour while they check it out. After looking at the poster on the wall about whom/who to contact for service complaints another service person comes up to me, don't remember her name, but she said she is the acting service manager, and stated when was the last time I had my oil changed they can't find it on their records. I stated it was done here when I had the two recalls corrected. We can't find it. I was told that the oil light had to be reset. I went outside with her and I asked for a rag to check my oil level and to see how clean/dirty the oil was. It was clean! What a fiasco. They lost me as a customer. I would never go back there again. The sad thing is that I did write in detail a letter to Sina Mohabat General Manager. I never got a response from him. No letter nor a phone call so much for the poster on the wall...."if you are unhappy with service please contact me Sina Mohabat". More

Victor at Sheehy was friendly and very helpful. There were no games just good service. He listened to what we wanted and provided good service. were no games just good service. He listened to what we wanted and provided good service. More

Our experience with this dealership are best described as schizophrenic. Our daughter was very interested in a new 2012 Impreza and Sheehy was the only dealer in the area that had one for a test drive. In schizophrenic. Our daughter was very interested in a new 2012 Impreza and Sheehy was the only dealer in the area that had one for a test drive. In addition, USAA buying service works with Sheehy. Part 1: The Purchase During the purchase portion of the relationship the staff was very friendly and helpful. We drove a demo, liked the product, and decided to buy a model off the showroom floor. Paperwork went smoothly and pick up was on time. The first hint of trouble occurred when we picked up the car and discovered that the state inspection had not been done. While normally that would not be an issue, you simply bring the car back and get it done. Unfortunately we live 60 miles from the dealer. The second hint was that the spare key and "dog tag" with the security ID was missing. We were told that it was left "in the shop" during set up. OK, so we will pick it up at the same time we come back for the inspection. Larry McGill, the prime sales person, also stated that we would receive two free tanks of gas plus a set of service coupons. Part 2: The Follow Up Arranged with Larry to have the car inspected and retrieve the spare key and "dog tag." Arrived and was directed to David Hughes who was totally clueless as to why I was back. David tried to be helpful, but did not know anything about the spare key or "dog tag", the free gas, or coupons. While the car was being inspected David found the key, but no "dog tag." Instead we received a print out with a code number highlighted and David stated that this was in lieu of the "dog tag" that was missing. As to the free gas and coupons, David had no information. Attempts over the next two weeks via email and voice mail to reach Larry McGill and Scott Beyers (still not sure what he does) went unanswered. Finally reached Larry McGill this evening. And the bottom line ended up being: 1. Subaru does not issue "dog tag" ID codes to replace lost/missing keys. Really? Then why did you tell us the "dog tag" was locked in the shop? McGill stated that he never said this. What did I do? Make it up? 2. Free gas. Happy to do this if you bring the car back to the dealer. I specifically told McGill that we lived 60 miles from the dealer and that our daughter was in university with the car out of town and therefore, it was impractical to bring the car back. I asked if a gas card might be available. McGill stated he was not sure, but would check. Ring no answer. When asked about this on the last call this evening McGill claimed he never said this. Again, what did I do? Make this up as well? Bottom Line: Great dealership during the sales phase, but follow up customer service leaves much to be desired. Clearly once they have your money no one seems to care. I am reminded why I hate car shopping. Approach with caution. More