Sheehy Subaru of Springfield

So on the 30th of December 2013 I tried to buy a car at sheehy Subaru in Springfield. I test drove a car with Reggie Leo all went well. Then Beau Proctor asked me to sign an agreed price form. I said I d sheehy Subaru in Springfield. I test drove a car with Reggie Leo all went well. Then Beau Proctor asked me to sign an agreed price form. I said I did not agree to this price. He said he needed my signature to continue with the credit check. After about forty minutes Beau brought me into a room with a financial person and said he would deal with the paper work. I told this gentleman I did not agree to that price and he looked shocked. He went and got Beau Proctor who admitted it was his fault and what could we do to make a deal. I felt like the whole experience was shady and I thought as consumers we did not have to deal with this type of thing anymore. When I called to complain to a manager a Mr. Brandon Stanhope called me back and tried to tell me I did not have the experience I had. He did not want to listen to me. So I feel that Sheehy Subaru has left me no choice but to complain to 1. Motor vehicle Dealer Board (mvdb). 2. Federal Trade Commission (ftc) 3. Consumer Financial Protection Bureau (CFPB) My only wish to other consumers is please be careful when using this dealer. Be informed of shady dealer tricks and do your research. More

Chris and Eddie were terrific to work with. Chris's high energy was exciting! He found us exactly what we were looking for and negotiated a fair price. He demonstrated the important functions, got th high energy was exciting! He found us exactly what we were looking for and negotiated a fair price. He demonstrated the important functions, got the Bluetooth working, and sent us happily on our way assuring us he was available to answer questions or meet any needs we might have. Eddie, too, was very helpful in arranging our Subaru financing and worked with us on our interest rate, accounting for our excellent credit. More

My husband and I were looking for a new SUV and were very impressed with how easy the process was! We came in, met with Larry, test drove a 2014 Forester, filled out paperwork, went through the financial pro impressed with how easy the process was! We came in, met with Larry, test drove a 2014 Forester, filled out paperwork, went through the financial process with Eddie, traded in my 2003 Ford Focus, walked through the new car and wham! Drove off with our new vehicle all within three hours. I had never purchased a new car before, so going into the process I was pretty intimidated since you typically hear horror stories about slimy car dealers. Happy to say - that thought couldn't have been further from the truth. Larry listened to what we wanted, Eddie informed us of what we could afford - within our means - and both made the process so incredibly easy and smooth. The new car is absolutely amazing, the staff we encountered the entire night were friendly and attentive and at no time did I feel pressured to buy or commit to something I didn't want. We will certainly be going back for future car purchases! More

Friendly Staff. Straight forward sales staff. Chris worked with us to find a car that met our needs and desires and then worked with us to come up with a great deal. He also clearly explained various worked with us to find a car that met our needs and desires and then worked with us to come up with a great deal. He also clearly explained various options that were available. More

I began working with Ken about a month ago in attempts to decide between the Forrester and the Outback. Ken was incredibly patient and friendly and allowed me to test drive a few vehicles. I told him that decide between the Forrester and the Outback. Ken was incredibly patient and friendly and allowed me to test drive a few vehicles. I told him that I wasn't ready to make a decision that day becuase my husband was not there with me. Within a week of that test drive, my husband and I found a home and had to put a car purchase on hold to avoid any complications with closing. During our negotiations with the home, I received a call from a Sheehy sales manager wondering if I was still interested in purchasing a vehicle. I explained the situation, he provided me with a few alternative option, but I told him I would rather put the car purchase on hold. He was incredibly understanding and thanked me for my time. We closed on our home right before Christmas. I went back to Ken a day or so after Christmas to test drive a few more vehicles and confirmed that the 2014 Outback was the right call for me and my family. Due to my work schedule I had to do a lot of the negotiation over the phone. Ken was so patient and served as a great liaison between me and his manager. On the 28th, I chose a car but did not buy because it was such a busy day at Sheehy and I really wanted to eat dinner (being pregnant makes you hungry). By that point, I was working with Ken and Beau regarding my trade-in and they both understood that I did not want to wait. My husband and I returned on the 29th and bought my car. This was by far the BEST car-buying experience I have ever had. There was no pressure at all. The staff was always nice and Beau worked well with me on our trade-in. I then signed the paperwork with Eddie Beans, who was so nice! He offered a few additional options without pushing (which I did not take) and he was totally okay with that. He congratulated me on the new vehicle and shook my hand. I don't have one negative comment for any of the individuals I worked with (especially Ken since I worked with him most). If you are in the market for a Surbaru, definitely go to the dealer in Springfield (Sheehy) and ask for Ken. You will not be disappointed. P.S. I was not signing paperwork forever either. it was quick and easy...I think we spent more time trying to sync my phone with the car's blue tooth than we did on signing all of the paperwork. More