Sheehy Subaru of Springfield

Overall good, but glitches and a financial discrepancy We came to the dealer having identified online the particular vehicle we wanted to purchase and the price we wanted to pay. Because of that, we ended We came to the dealer having identified online the particular vehicle we wanted to purchase and the price we wanted to pay. Because of that, we ended up spending little time with our salesperson. During that time (a little more than the duration of a short test drive), though, he was friendly and accommodating. We spent another couple hours in the finance office with Branden, who was friendly, thorough, and accommodating to our careful questions and considerations. Following our initial visit, we did run into a couple of hiccups, however. In the finance office we had mentioned that we wanted all-weather mats and a cargo tray, which Branden added on the computer while we were there in the office. He said they would check to see if they were in stock, and, if not, he would make sure they were sent to us. There was also apparently a system glitch that prevented us leaving with our permanent tags, so we left with temporary tags and the promise that they would be mailed to us as well. Ten days passed and we hadn't heard about the mats or tags. (We were particularly worried because we had recently seen some mail go missing.) I called the dealership about the status of both. I found out the tags weren't yet ready (but at least hadn't been lost in the mail, thankfully). I also spoke with the parts manager who was unable to find a WE OWE for the mats and tray, but he said he would look into it. That being the case, I figured I would look over my copies of the transaction documents. I didn't see a WE OWE, either, nor did I find any explicit mention of the mats or tray. What I did find, though, was a $199.59 difference between the total purchase amount on the dealer's record and the amount financed as indicated on our lender documentation. I wrote to Branden asking about the discrepancy. He chalked it up to a computer glitch and said the mats and tray would be taken care of at no additional cost to us. A couple of days later I received an e-mail to schedule a service visit to get the mats and tray, which I picked up a few days later. (The dealership is not particularly close to home or work, so I would have preferred to have had them sent, but I failed to ask for that in lieu of the service appointment.) The service slip I left with indicated that the prices of the items were withheld. I was hoping that the purchase price of the mats and tray was identical to the discrepancy, for which I am still without full documentation. Anyway, during my initial phone call asking about the tags, the woman I spoke with said that they would call before they mailed the tags. A month went by and the temporary tags were a few days expired, and we had yet to hear from or receive anything from the dealership. So I called to ask about their status. The woman I spoke to said that they were ready to be picked up. I requested that they be mailed to me, and she said they would. Another ten days passed (temp tags now two weeks expired) and we still hadn't seen them, so I called the dealership again. The woman I spoke to this time said she had sent them a couple of days before, and had explained that there had been some mix-up that prevented them being sent sooner, for which she apologized. The tags arrived shortly thereafter. *Phew!* Overall, we have been happy with the purchase. We are generally content to chalk up the snags to a series of chance boo boos. $199.96 seems a fair price to pay for the additional items, however, I am still uncomfortable not having a full explanation or documentation for the financial discrepancy. More

new car Went in looking for a new car knowing i wanted a subaru, thought i wouldnt find one with such small dealerships but sheehy had one i was interested in Went in looking for a new car knowing i wanted a subaru, thought i wouldnt find one with such small dealerships but sheehy had one i was interested in. Still loving the vehicle and the staff was very helpful. More

Quality Sales at Sheehy Subaru After driving my old Toyota Corolla for twelve years, it was time to purchase a new, equally reliable car. I knew I wanted to look at Subarus due to After driving my old Toyota Corolla for twelve years, it was time to purchase a new, equally reliable car. I knew I wanted to look at Subarus due to their excellent longevity record. Chris LaPorte gave me the opportunity to take a 2015 Subaru Forester out for a test drive and I instantly fell in love with this car! Thankfully, Chris worked with me to stay on budget so I could walk away with the car without dreading the next few years of car payments. He was knowledgeable about the vehicles and could quickly answer all of my questions about specs on the different vehicles and financing options. He clearly had respect for the company and brand and knew he was selling me a superior product. I will absolutely recommend Chris and the team at Sheehy to my friends. My hope is that I, however, won't have to buy a car for another twelve years! More

Outstanding New Vehicle Purchase Worked with Chris LaPorte at Sheehy Subaru of Springfield. I had researched my purchase, so I already knew which vehicle I wanted. Chris was able to Worked with Chris LaPorte at Sheehy Subaru of Springfield. I had researched my purchase, so I already knew which vehicle I wanted. Chris was able to grab an in-transit 2015 model and have it equipped to my specifications en route. I was able to use USAA's car buying service for pricing and financing without any problems - seamless transaction. Chris stayed until closing enabling me to pick up the vehicle after my normal workday. Despite the closing time and snow flurries in April, Chris insisted on demonstrated the vehicle's features before we drove off the lot. Extremely satisfied with overall purchase experience. More

Great for a first time buyer! Chris and his team were absolutely wonderful for this first time buyer! I got an amazing (and fair) price for my vehicle. Chris was always available t Chris and his team were absolutely wonderful for this first time buyer! I got an amazing (and fair) price for my vehicle. Chris was always available to answer my questions and get things moving. I would highly recommend Chris to anyone I know. For me, it was worth the hour drive out of my way to get to Springfield. More

Stop by this location and ask for Chris Chris didn't just go the extra mile, but he went the extra 10+ mile to explain everything, provide all the facts (good and bad), and patiently made su Chris didn't just go the extra mile, but he went the extra 10+ mile to explain everything, provide all the facts (good and bad), and patiently made sure I understood everything before he went to the next step. It was a great car buying experience.I mean he even synced my phone Bluetooth before I rolled off the lot. Who has done THAT for you before? He really did everything to give me a great deal, and trust me he did. So I wouldn't waste time, JUST GO SEE CHRIS. Jennifer was extremely helpful and professional and made sure all the finance and paperwork go so smooth. She explained every step and made sure I know what I'm signing for. A great experience. The whole team did an outstanding job and I'm very thankful to them as I enjoy my new car. Thanks you all. Now it is your turn, Go to Sheehy! More

Drove 600+ miles to buy a car from Chris and it was worth it I live in the Atlanta, GA area and have been looking for a manual Forester for over a year. The local dealers are reasonably nice but are not very ea I live in the Atlanta, GA area and have been looking for a manual Forester for over a year. The local dealers are reasonably nice but are not very eager to make (in my opinion) a fair deal. So, I performed a regional search on Autotrader.com and found a few cars (mostly new) that met my criteria. Most were over 500 miles away which would be OK if the deal was fair. For each car, I requested the "ePrice". While I received replies from all dealerships, the only reply which I received which seemed to come from someone who was genuinely interested in making a fair deal was from Chris La Porte at Sheehy Subaru. It only took a couple of email exchanges and 1 phone call to come to an agreed upon price. The deal also included a more than fair offer for my trade. Chris was extremely transparent with all the numbers which I very much appreciated. He made the almost seem "too easy" but I decided to give it a shot nonetheless. I half expected that I'd drive over 600 miles and find out that the deal had changed or there were some hidden fees... NOPE! None at all. The deal we negotiated over email and the phone was the deal - period! I've purchased over 20 personal use cars in my life and feel like I've earned the right to be skeptical and cynical when it comes to making a car deal. I'm happy to report that none of my past negative experiences manifested in my dealing with Chris. He is an honest and courteous person who is truly interested in making a fair deal from the start. No games. No hassles. No tricks. I am a very satisfied client of Chris's and when my wife is ready for a new car, I will not hesitate to buy from Chris again regardless of the distance from my home. Oh, and when people ask me about my new Forester, I tell them all about my experience working with Chris and assure them that it is worth the drive unless, of course, they'd rather get ripped off by making a local purchase. If not, then GO SEE CHRIS! More

Great Service!! I was interested in the 2015 Subaru Forester. Chris La Porte was a great salesman and found the model and color I was looking for in a dealer in PA. I was interested in the 2015 Subaru Forester. Chris La Porte was a great salesman and found the model and color I was looking for in a dealer in PA. I am satisfied with my purchase!! More

Buy a Subaru at Sheehy I found the vehicle I wanted online; spoke to Chris about it before arriving at dealership; made the trip to drive and check it out; purchased the car I found the vehicle I wanted online; spoke to Chris about it before arriving at dealership; made the trip to drive and check it out; purchased the car. Truly a hassle free car purchase! Chris really made this an easy and pleasurable experience; kept me informed of what to expect and what was going on the whole time. Ben in finance breaks the mold of the typical, boring, no personality finance guy. Great experience!! I will surely recommend!! More

Sale went down just as he promised Negotiated price by email for a new 2015 Subaru Forester. Then no surprises. No hidden fees. No funny business. Chris was true to his word, and the pu Negotiated price by email for a new 2015 Subaru Forester. Then no surprises. No hidden fees. No funny business. Chris was true to his word, and the purchase took about an hour. In retrospect was far more skeptical than I needed to be. Would recommend to others. More