Sheehy Subaru of Springfield

Buying a new car I want to describe the excellent buying experience my wife and I had with Chris La Porte at Sheehy Subaru of Springfield recently. We had decided to I want to describe the excellent buying experience my wife and I had with Chris La Porte at Sheehy Subaru of Springfield recently. We had decided to visit this dealership to test drive the 2014 Forrester and Outback. We went there without an appointment. Upon arrival, we were acknowledged by Chris, who at the time was finishing a matter with another person. After a couple of minutes, he introduced himself and asked how he can help us. Once hearing about our wish to test drive the two models, he immediately set us up with the Forrester, gave us the key, and we were off on a 20 minute test drive. When we got back, he had the Outback waiting for us, and once again we were off on a repeat of our test drive route. When we got back, we talked about what my wife and I wished to consider (i.e., the Outback), and we asked for several quotes on different packages. Chris was very helpful in pointing out the differences and offering what he thought would be very useful to us to consider in our new car. Once we got the quotes, we set up a follow-on meeting later that week. During that session, we stated that we wanted the 2014 Outback Premium model. We also insisted that it must have the backup camera system. We then talked about the trade-in of my car. We had a very professional negotiation, with each side reaching a final walk-out-the-door price, shaking hands to complete the deal. Since the model that we were going to buy did not have the camera system, Chris made arrangements to have it installed for pick-up the next day. He provided a loaner Outback to help us with our travel needs. During this whole process, Chris was very professional -- he never attempted a "hard-sell" technique which is common in most dealerships. Chris called the next day to inform us that the car was ready for our pick-up, as well as the paperwork. This process was most pleasant, and my wife and I were on our way with our new Subaru. Without any reservations, I most heartedly recommend Chris La Porte to anyone considering purchasing a Sheehy Subaru. More

Sheehy Subaru Worked with Chris La Porte, who was very prompt in responding to all of my e-mail inquiries regarding the purchase of a new vehicle for my wife. Sinc Worked with Chris La Porte, who was very prompt in responding to all of my e-mail inquiries regarding the purchase of a new vehicle for my wife. Since she was unable to to visit the dealership with me and we lived close, Chris encouraged me to drive the vehicle we were interested home and allow her to see it in-person, which we appreciated. In the end, he and Brandon Stanhope were able to get us exactly what we were looking for (model, trim, and accessories) at very fair price. Larry McGill took care of assisting me with financing and had me on my way in minutes. Everyone I dealt with that day was extremely courteous, attentive and knowledgeable. Chris, Larry, Brandon; thank you and rest of the Sheehy Subaru staff for providing me with the most pleasant car buying experience I've had. More

2nd New Subaru in a month My husband recently leased a new 2014 XV Crosstrek from Sheehy and Chris La Porte. Low and behold a month later I was there and Chris was working his My husband recently leased a new 2014 XV Crosstrek from Sheehy and Chris La Porte. Low and behold a month later I was there and Chris was working his magic again. Found me a new 2015 Forester in the color and options that I wanted (the moonroof was an added bonus) for the price I wanted. No hassles, no bickering simply put Chris is a man of his word. He had us in and out in under 2 hours on a Friday night. It has taken me a few weeks to get my review up because I have been out enjoying my new Forester. I can not say enough good things about Chris and Sheehy from the entire sales process to Chris and the gang putting up with our crazy kids running around the show room. You will not find a better experience any where. We will definitely be back for our 3rd and 4th Subaru's at the end of our leases. More

Returning Customer I recently purchased a new Outback. I had an excellent experience working with Chris LaPorte at Sheehy Subaru in Springfield, VA. His approach was a I recently purchased a new Outback. I had an excellent experience working with Chris LaPorte at Sheehy Subaru in Springfield, VA. His approach was a no nonsense approach and he made buying the Outback very easy and pleasant. He told me what he could do and what he couldn't do and he kept his word. I've also been having my older Outback serviced at Sheehy and Andre and the other have been a pleasure to deal with. More

Was able to work out the deal! On day one, the sales associate and I were not able to come to an agreement. However, after reconsideration and further discussions, we agreed upon a On day one, the sales associate and I were not able to come to an agreement. However, after reconsideration and further discussions, we agreed upon a mutually beneficial price and was able to make the deal! I would recommend Sheehy because of their commitment to honor reasonable offers and speedy purchase process. More

Great Service! I'd been to 2 other Subaru dealerships, both of which weren't interested in showing me the Forester, they diverted me to looking at Outbacks. I stumb I'd been to 2 other Subaru dealerships, both of which weren't interested in showing me the Forester, they diverted me to looking at Outbacks. I stumbled upon Sheehy Subaru (didn't even know it existed!) and walked in and asked to see the Forester. Not only did Chris show me the Forester that was perfect for me, he found one on a truck somewhere and had it diverted to his dealership so I could look at it. There was no hard sell, no "what can I do to get you in this car this instant" sales pitch like you get from other dealers. I was allowed to go home and do more research, talk it over, look at numbers, etc. I ultimately decided that I wanted the Forester Chris had coming and from there it was easy! As soon as my car was unloaded from the truck, he texted me a picture of it! :-) Chris even went the extra mile in sending one of his guys down to my house to pick me up the day I purchased the car (I didn't have a trade in so had a logistical problem getting to the dealer to get the car!). I would highly recommend Sheehy and Chris to anyone! More

Customer service delivered Excellent customer service from the time we walked in the door. Quick on appraising trade in & presenting the deal in a timely fashion. Asked us what Excellent customer service from the time we walked in the door. Quick on appraising trade in & presenting the deal in a timely fashion. Asked us what we were looking for in price and for our trade. Seemed to value our time too! Mariela was attentive to our needs & gave us 100 o/o. Had poor experience at Sterling Subaru & Stohlman Subaru. Glad we tried Sheehy Subaru! Paula More

Purchase of a 2014 Subaru Forrester at Sheehy Subaru Excellent experience working with Chris LaPorte at Sheehy Subaru in Springfield, VA. No nonsense approach along with great customer service and care m Excellent experience working with Chris LaPorte at Sheehy Subaru in Springfield, VA. No nonsense approach along with great customer service and care made buying Forrester very easy and pleasant. More

Overall good, but glitches and a financial discrepancy We came to the dealer having identified online the particular vehicle we wanted to purchase and the price we wanted to pay. Because of that, we ended We came to the dealer having identified online the particular vehicle we wanted to purchase and the price we wanted to pay. Because of that, we ended up spending little time with our salesperson. During that time (a little more than the duration of a short test drive), though, he was friendly and accommodating. We spent another couple hours in the finance office with Branden, who was friendly, thorough, and accommodating to our careful questions and considerations. Following our initial visit, we did run into a couple of hiccups, however. In the finance office we had mentioned that we wanted all-weather mats and a cargo tray, which Branden added on the computer while we were there in the office. He said they would check to see if they were in stock, and, if not, he would make sure they were sent to us. There was also apparently a system glitch that prevented us leaving with our permanent tags, so we left with temporary tags and the promise that they would be mailed to us as well. Ten days passed and we hadn't heard about the mats or tags. (We were particularly worried because we had recently seen some mail go missing.) I called the dealership about the status of both. I found out the tags weren't yet ready (but at least hadn't been lost in the mail, thankfully). I also spoke with the parts manager who was unable to find a WE OWE for the mats and tray, but he said he would look into it. That being the case, I figured I would look over my copies of the transaction documents. I didn't see a WE OWE, either, nor did I find any explicit mention of the mats or tray. What I did find, though, was a $199.59 difference between the total purchase amount on the dealer's record and the amount financed as indicated on our lender documentation. I wrote to Branden asking about the discrepancy. He chalked it up to a computer glitch and said the mats and tray would be taken care of at no additional cost to us. A couple of days later I received an e-mail to schedule a service visit to get the mats and tray, which I picked up a few days later. (The dealership is not particularly close to home or work, so I would have preferred to have had them sent, but I failed to ask for that in lieu of the service appointment.) The service slip I left with indicated that the prices of the items were withheld. I was hoping that the purchase price of the mats and tray was identical to the discrepancy, for which I am still without full documentation. Anyway, during my initial phone call asking about the tags, the woman I spoke with said that they would call before they mailed the tags. A month went by and the temporary tags were a few days expired, and we had yet to hear from or receive anything from the dealership. So I called to ask about their status. The woman I spoke to said that they were ready to be picked up. I requested that they be mailed to me, and she said they would. Another ten days passed (temp tags now two weeks expired) and we still hadn't seen them, so I called the dealership again. The woman I spoke to this time said she had sent them a couple of days before, and had explained that there had been some mix-up that prevented them being sent sooner, for which she apologized. The tags arrived shortly thereafter. *Phew!* Overall, we have been happy with the purchase. We are generally content to chalk up the snags to a series of chance boo boos. $199.96 seems a fair price to pay for the additional items, however, I am still uncomfortable not having a full explanation or documentation for the financial discrepancy. More

new car Went in looking for a new car knowing i wanted a subaru, thought i wouldnt find one with such small dealerships but sheehy had one i was interested in Went in looking for a new car knowing i wanted a subaru, thought i wouldnt find one with such small dealerships but sheehy had one i was interested in. Still loving the vehicle and the staff was very helpful. More