Sheehy Subaru of Springfield

Great Experience Best new car buying experience I have had. Mr. LaPorte asked several basic questions to determine my requirements and identified several cars with v Best new car buying experience I have had. Mr. LaPorte asked several basic questions to determine my requirements and identified several cars with varying equipment packages available. We drove one of the cars available, made a decision to buy and when we returned the car, had several other cars (colors and equipment packages to choose from. Agreeing on price was straight forward, completing the paperwork was fast and efficient and the car was prepped by the time we were done with the paperwork .Mr. LaPorte knew the car and the features well and completed the car set up in a timely manner. All in all a super experience. More

Unbelievable experience Honestly I can not believe the experience I had. We came in to buy a car and thought all was well. We left the dealership with a car but not all of it Honestly I can not believe the experience I had. We came in to buy a car and thought all was well. We left the dealership with a car but not all of its parts. One of the keys was missing. We were told by Chris the key should surface within a day or two and he would call to let us know and have someone bring it to us. Two days passed with no response. We ended up calling him and left several messages for him about our key. Finally he called back to let us know they couldn't find it and that he would have to order us a new key. He told us it would arrive on Monday because he was overnighting the key. Chris was very apologetic and then told us he would also give us a gift for all the trouble and was told he would call first thing Monday. On Monday we didnt hear from him at all and so we ended up calling him in the afternoon/evening. No response so we emailed him and finally he called to let us know he put in the order for the key to late on Monday so we wouldn't get the key til Tuesday Morning. We told him we would come and pick it up on Tuesday morning after 10am. The following day we came in to collect the key and he told us only part of the key came in and he wouldn't have the other part til Wednesday. Chris assured us he would have someone come to our home to pick up the car and take it back to the dealership to fix and bring back. Chris told us he would call before he sends someone over to collect the car. Wednesday came and he never called us and then around 2pm a sweet guy named Aaron came to pick up the car but no one was available because Chris never called to let us know someone was coming. After sorting things out Aaron took the car and then promptly brought it back to us. When he did we noticed there was a ding on the side of the car and scratches that looked as though someone hit a white car(our car was Dark Gray). So Aaron took pictures and was very professional and called to let the dealership know that whomever fixed the key problem in our car scratched and dented the car as well as left foot scuff marks on the interior of the door. Aaron then gave us options and put us at ease that these problems would be fixed in a timely manner and he would personally contact us when the car would be ready. Aaron took our brand new car and left us with a temp car. Honestly if it wasn't for Aaron we would be so fed up. You expect when you buy a new car for it to come with all the pieces and then when its out of your control and you lose a key you make sure you get a replacement in a timely manner and give the buyer updates to put them at ease without us having to hunt him down for bits of information. Chris never called when he said he would and we wouldn't be as mad as we are if he just kept his word and did everything in his power to stay on top of things.We felt like after he got his sale he took his time trying to fix the problems we were having. That's now how you treat new customers and I think twice before buying another car from them anytime soon. We have a Buick Enclave, Hyundai, Honda CRV, Honda accord, and have had several cars in the past and will probably go on buying several more cars in the near future but we will think twice before coming back and recommending this place to our friends and family. If Aaron can give us such great customer service and the actual dealer couldn't its only fair to give Aaron a raise or something to show how much people value GREAT customer service and we would feel more confident buying a car from Aaron, then we would others. I hope you don't lose such a valuable asset. More

Buying a new car I want to describe the excellent buying experience my wife and I had with Chris La Porte at Sheehy Subaru of Springfield recently. We had decided to I want to describe the excellent buying experience my wife and I had with Chris La Porte at Sheehy Subaru of Springfield recently. We had decided to visit this dealership to test drive the 2014 Forrester and Outback. We went there without an appointment. Upon arrival, we were acknowledged by Chris, who at the time was finishing a matter with another person. After a couple of minutes, he introduced himself and asked how he can help us. Once hearing about our wish to test drive the two models, he immediately set us up with the Forrester, gave us the key, and we were off on a 20 minute test drive. When we got back, he had the Outback waiting for us, and once again we were off on a repeat of our test drive route. When we got back, we talked about what my wife and I wished to consider (i.e., the Outback), and we asked for several quotes on different packages. Chris was very helpful in pointing out the differences and offering what he thought would be very useful to us to consider in our new car. Once we got the quotes, we set up a follow-on meeting later that week. During that session, we stated that we wanted the 2014 Outback Premium model. We also insisted that it must have the backup camera system. We then talked about the trade-in of my car. We had a very professional negotiation, with each side reaching a final walk-out-the-door price, shaking hands to complete the deal. Since the model that we were going to buy did not have the camera system, Chris made arrangements to have it installed for pick-up the next day. He provided a loaner Outback to help us with our travel needs. During this whole process, Chris was very professional -- he never attempted a "hard-sell" technique which is common in most dealerships. Chris called the next day to inform us that the car was ready for our pick-up, as well as the paperwork. This process was most pleasant, and my wife and I were on our way with our new Subaru. Without any reservations, I most heartedly recommend Chris La Porte to anyone considering purchasing a Sheehy Subaru. More

Sheehy Subaru Worked with Chris La Porte, who was very prompt in responding to all of my e-mail inquiries regarding the purchase of a new vehicle for my wife. Sinc Worked with Chris La Porte, who was very prompt in responding to all of my e-mail inquiries regarding the purchase of a new vehicle for my wife. Since she was unable to to visit the dealership with me and we lived close, Chris encouraged me to drive the vehicle we were interested home and allow her to see it in-person, which we appreciated. In the end, he and Brandon Stanhope were able to get us exactly what we were looking for (model, trim, and accessories) at very fair price. Larry McGill took care of assisting me with financing and had me on my way in minutes. Everyone I dealt with that day was extremely courteous, attentive and knowledgeable. Chris, Larry, Brandon; thank you and rest of the Sheehy Subaru staff for providing me with the most pleasant car buying experience I've had. More

2nd New Subaru in a month My husband recently leased a new 2014 XV Crosstrek from Sheehy and Chris La Porte. Low and behold a month later I was there and Chris was working his My husband recently leased a new 2014 XV Crosstrek from Sheehy and Chris La Porte. Low and behold a month later I was there and Chris was working his magic again. Found me a new 2015 Forester in the color and options that I wanted (the moonroof was an added bonus) for the price I wanted. No hassles, no bickering simply put Chris is a man of his word. He had us in and out in under 2 hours on a Friday night. It has taken me a few weeks to get my review up because I have been out enjoying my new Forester. I can not say enough good things about Chris and Sheehy from the entire sales process to Chris and the gang putting up with our crazy kids running around the show room. You will not find a better experience any where. We will definitely be back for our 3rd and 4th Subaru's at the end of our leases. More

Returning Customer I recently purchased a new Outback. I had an excellent experience working with Chris LaPorte at Sheehy Subaru in Springfield, VA. His approach was a I recently purchased a new Outback. I had an excellent experience working with Chris LaPorte at Sheehy Subaru in Springfield, VA. His approach was a no nonsense approach and he made buying the Outback very easy and pleasant. He told me what he could do and what he couldn't do and he kept his word. I've also been having my older Outback serviced at Sheehy and Andre and the other have been a pleasure to deal with. More

Was able to work out the deal! On day one, the sales associate and I were not able to come to an agreement. However, after reconsideration and further discussions, we agreed upon a On day one, the sales associate and I were not able to come to an agreement. However, after reconsideration and further discussions, we agreed upon a mutually beneficial price and was able to make the deal! I would recommend Sheehy because of their commitment to honor reasonable offers and speedy purchase process. More

Great Service! I'd been to 2 other Subaru dealerships, both of which weren't interested in showing me the Forester, they diverted me to looking at Outbacks. I stumb I'd been to 2 other Subaru dealerships, both of which weren't interested in showing me the Forester, they diverted me to looking at Outbacks. I stumbled upon Sheehy Subaru (didn't even know it existed!) and walked in and asked to see the Forester. Not only did Chris show me the Forester that was perfect for me, he found one on a truck somewhere and had it diverted to his dealership so I could look at it. There was no hard sell, no "what can I do to get you in this car this instant" sales pitch like you get from other dealers. I was allowed to go home and do more research, talk it over, look at numbers, etc. I ultimately decided that I wanted the Forester Chris had coming and from there it was easy! As soon as my car was unloaded from the truck, he texted me a picture of it! :-) Chris even went the extra mile in sending one of his guys down to my house to pick me up the day I purchased the car (I didn't have a trade in so had a logistical problem getting to the dealer to get the car!). I would highly recommend Sheehy and Chris to anyone! More

Customer service delivered Excellent customer service from the time we walked in the door. Quick on appraising trade in & presenting the deal in a timely fashion. Asked us what Excellent customer service from the time we walked in the door. Quick on appraising trade in & presenting the deal in a timely fashion. Asked us what we were looking for in price and for our trade. Seemed to value our time too! Mariela was attentive to our needs & gave us 100 o/o. Had poor experience at Sterling Subaru & Stohlman Subaru. Glad we tried Sheehy Subaru! Paula More

Purchase of a 2014 Subaru Forrester at Sheehy Subaru Excellent experience working with Chris LaPorte at Sheehy Subaru in Springfield, VA. No nonsense approach along with great customer service and care m Excellent experience working with Chris LaPorte at Sheehy Subaru in Springfield, VA. No nonsense approach along with great customer service and care made buying Forrester very easy and pleasant. More