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Sheehy Subaru of Springfield
Springfield, VA
730 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 730 reviews
April 06, 2015
Great experience Friendly staff, great prices and excellent customer service. Robert took care of me when I went looking for a Lexus ES 350. The overall experien Friendly staff, great prices and excellent customer service. Robert took care of me when I went looking for a Lexus ES 350. The overall experience felt comfortable and relaxed and I wasn't pushed into buying any particular vehicle. The folks at Sheehy's worked with me to get the best vehicle for me at a great price. Next time I buy a car, I'm going to Sheehy's. More
by finalmente
Employees Worked With
Robert Baker
April 04, 2015
Purchased 2015 Forester Friendly, attentive staff. No complaints at all on service. Had large selection of Forester and in the color desired. Test drive was on a good road an Friendly, attentive staff. No complaints at all on service. Had large selection of Forester and in the color desired. Test drive was on a good road and sales rep was helpful and informative. More
by Evan
Employees Worked With
Larry McGill
April 01, 2015
Great experience! Very I bought my first Subaru from Chris Barr and had the easiest and most respectful car-buying experience ever. I contacted him after test-driving at ano I bought my first Subaru from Chris Barr and had the easiest and most respectful car-buying experience ever. I contacted him after test-driving at another dealership located closer to my home, but they didn't have any 2015 Outbacks in stock and I would've had to wait 2 months to get one. Sheehy had one coming in much sooner and Chris immediately told me their best out the door price (lower than any others by a few hundred dollars). Chris told me when the 2015 Outback I wanted would be in stock, but that they'd expect it to be delivered 5-7 days before that date. Other dealers required a deposit of $500 that was refundable (or not at one other dealer I spoke to) and he refused to take any sort of deposit until I came in and met him in person, which was really nice. I went out that weekend to have my car appraised and speak to Chris about making a deal. I don't remember his manager's name, but he was very kind and also respectful when I did come in. I worked out the deal with Chris, got pre-approved for financing through Subaru, and they held the car for me without any money down at all! Although Sheehy couldn't beat the offer Carmax made me on my old car, they sent a very nice porter (Austin) to pick me up in traffic from the local Carmax where I sold my car that day and gave me a 2015 Legacy loaner to drive until my car came in. They really went above and beyond for me with the loaner! Throughout that next week, I had a lot of questions for Chris about Subarus and he was very kind and responsive. My car ended up arriving early (one week later) as Chris told me it would and it is perfect! Purchasing the Outback was a breeze because we had already made the deal. I experienced no high pressure tactics for add-ons or any sort of changes to what we discussed. Sabrina in finance was fabulous and actually ended up getting me a much lower interest rate than they had originally told me. She didn't have to do that and I would've never known that it was possible, so I'm really grateful for that. Absolutely everyone I came in contact with at Sheehy Subaru was very friendly, professional, and excellent to work with. I would recommend buying from them any time! They are honest and up front right from the start. You won't regret it! More
by Catie B
Employees Worked With
Sabrina Morgan, Chris Barr
March 10, 2015
Very poorly run dealership Checked and made a appointment to test drive a truck and was told it was available Called before we left and drove 40 miles Was told by Corey Jeffers Checked and made a appointment to test drive a truck and was told it was available Called before we left and drove 40 miles Was told by Corey Jeffers that it would be pulled up front Got there and no truck because it was sold the day before. More
by rcore
Employees Worked With
Corey Jeffers
February 03, 2015
A good cary buying experience Minh took care of us when looking for a new Subaru Forester. The price was what we wanted and he helped us use a coupon from the Washington Auto show Minh took care of us when looking for a new Subaru Forester. The price was what we wanted and he helped us use a coupon from the Washington Auto show. He even helped me synch my iPhone to the car. Definitely recommended. More
by Corey
Employees Worked With
Minho Kong
February 02, 2015
Test drive experience with Robert Baker My husband and I stopped in on a busy Saturday (the last day of the month) to test drive a WRX. We were greeted quickly and introduced to the newest m My husband and I stopped in on a busy Saturday (the last day of the month) to test drive a WRX. We were greeted quickly and introduced to the newest member of the Sheehy sales team, Robert Baker. Robert quickly determined what we were interested in driving, and then made a case with the sales manager to get us the keys to a WRX to take around the block. Unfortunately, the dealership's tight fist on the keys of WRX and STI may have cost them a sale. We were unable to compare the two cars side by side (an STI wasn't available for a drive), and our road test of the WRX was limited to less than five miles. We understand buyers want super-low mileage on a new car, but getting a sense of the performance in a car is a must. Throughout our test drive and visit to Sheehy, Robert was pleasant and conversational. He was very knowledgeable about other high-performance cars, but never put on a hard sale or made us feel uncomfortable. It's clear Robert's a car lover, and Sheehy is lucky to have a friendly and approachable salesman on board. More
by Jaqi
Employees Worked With
Robert Baker
January 26, 2015
A Pleasant Car Buying Experience If you are thinking about buying a Subaru, go see Minho Kong at Sheehy Subaru in Springfield, VA. He is a low pressure salesperson who wants to make If you are thinking about buying a Subaru, go see Minho Kong at Sheehy Subaru in Springfield, VA. He is a low pressure salesperson who wants to make you a satisfied customer. We had a very pleasant experience buying our new Subaru Outback from him. Go see him. You won't regret it. More
by Isla Hombre
Employees Worked With
Minho Kong
January 20, 2015
Very good car buying experience I walked into this dealership intending to just look around for a used Forester and wound up walking out with a brand new Forester for less than a lot I walked into this dealership intending to just look around for a used Forester and wound up walking out with a brand new Forester for less than a lot of other dealerships were asking for pre-owned. They were able to get my monthly payments within my budget range as well. Overall very happy with my transaction here and Minho Kong was the one who sold me the car. He called to follow up on my satisfaction a few days later and was very friendly. I would recommend this dealership to a friend any day. More
by josim
Employees Worked With
Minho Kong
January 09, 2015
2015 Forester Purchase My husband and I originally went to a Subaru dealer in Fairfax as it was closer to our home. We looked at the base model Forester. The salesman there My husband and I originally went to a Subaru dealer in Fairfax as it was closer to our home. We looked at the base model Forester. The salesman there seemed willing to work with us, but once we took the car for an extended test drive and returned it he tried to back out of the deal that we'd discussed and didn't want to work with me at all on the value of our trade in. While I was on the extended test drive I came home for my son to take a nap and looked on Edmunds.com for information on the pricing of the Forester. I ended up getting contacted by Minh from Sheehy Subaru. I explained that I was already working with someone and the current deal we were looking at (before they tried to get out of it). He said that he didn't have that model in stock, but that if for some reason the deal didn't work out that he'd love to help us. We walked away from the other dealer and I immediately called Minh. I explained what had happened, that I was tired, had cranky kids and to be brutally honest, didn't want to play the back and forth haggle game. He laughed and said he looked forward to seeing me once we said we would head over to Springfield. We were warmly greeted and he went over the options we had with the vehicles they had in stock and what they had en route. We settled on a nicer version of the Forester with the features that my husband had really wanted. We were there for about 2 hours, which is nothing if you are familiar with the car buying experience, including test drive. The financing was super fast and easy and we left with our beautiful new car which we couldn't be happier with. Thanks so much Minh! More
by KelRel
Employees Worked With
Minh
January 08, 2015
Dealer mistakes fall on the customer I purchased a vehicle here in August 2014. It took until January 2015 to get the registration due to an error on this dealerships part. Almost 6 month I purchased a vehicle here in August 2014. It took until January 2015 to get the registration due to an error on this dealerships part. Almost 6 months of constant phone calls and emails for any updates, many of which went unanswered. I had to go through 2 sets of temp tags and 3 renewals of a dealer tag in the meantime. The employees at this location need some serious training with customer communication, there was no urgency conveyed at any time during this process. Right up until I received the tags I found myself having to put effort into resolving this issue, including describing which vehicle parked outside was mine to the person HOLDING MY REGISTRATION IN THEIR HAND. While I am happy with my vehicle I cannot imagine doing business with this location again, for service or sales. Be very wary of working with them, if anything goes wrong it is apparently essentially on the customer to handle it. More
by MPell88
Employees Worked With
Genny Myer, Sabrina Morgan, Betty Parker
