Sheehy Subaru of Springfield

Tom Reber is what every dealer should be! We stopped by Sheehy Subaru to just get an idea of what I wanted to do with my truck as far as a trade in. Tom was outside and greeted us pretty quick We stopped by Sheehy Subaru to just get an idea of what I wanted to do with my truck as far as a trade in. Tom was outside and greeted us pretty quickly, which we understand is normal for dealers. However, what was not the norm was that Tom Reber gave us a ton of information regarding what we were thinking about doing and put no pressure on us for a sale. I stated that I wanted to price other options at other dealers and he hardly resisted. Being so kind and informative and by not putting unneccesary pressure on us made us come back to Tom even though we moved out of the area! GREAT JOB TOM! More

Knowledgeable staff! Prior to here, I had been to another dealer the day before and left undecided about which Subaru I wanted due to lack of information or their interes Prior to here, I had been to another dealer the day before and left undecided about which Subaru I wanted due to lack of information or their interest in assisting. The moment I got to Sheehy and wandered around the lot, Corey Jeffers came out to greet me and my husband. He was personable and took us into his office and listened to my concerns about how nervous I was with bigger cars like the Forester. He then advised us and showed us what he had in stock and what was a good choice and brought out the car for viewing and test driving; including the Forester! I had only just returned from Japan and was nervous to drive it out but Corey encouraged me to try it and even showed me how easy it was to use the back up camera!! He took time showing all the features etc with us and he even helped me test drive another Subaru too! I write this because if it had not been for Corey explaining the benefits of a Forester( spacious, safe for family) over a Cross Trek, I would have bought the latter due to my fear of driving bigger cars. The rest of the process was smooth except for price negotiation. Sheehy offers discounts to military but the USAA Auto Circle service would have given an even better discount. Wyatt, with finance, was great too. Customer service is important for me, I highly recommend Sheehy Subaru of Springfield, Virginia. Meera and Scott More

no pressure service Tom Reber provided excellent service and took care of me especially considering it was his first day with Suburu. The staff and Finance department we Tom Reber provided excellent service and took care of me especially considering it was his first day with Suburu. The staff and Finance department were delightful to work with. More

Above and beyond service Corey Jeffers responded to my online inquiry immediately about a 2015 Outback and we set up an appointment for the same day. He spent his entire afte Corey Jeffers responded to my online inquiry immediately about a 2015 Outback and we set up an appointment for the same day. He spent his entire afternoon and evening patiently allowing me to test drive the vehicles, answering every possible question, and giving honest advice about what was most suitable for my particular situation, needs, and spending limits. He earnestly desired that I receive the best possible deal and be totally pleased with the purchase. The Outback Premium that I selected drove like butter and features innumerable conveniences and touches that reveal such thoughtfulness on behalf of the Subaru designers. Every detail is truly impeccable from the interior lighting, cup holders, cell phone holder and power-lift gate to the gas mileage, cargo space, and hauling capacity. Yet, when I finally arrived home with it, after a 25 minute drive, it was clear that the car was not right for my back condition. I called Corey first thing the next morning (on his day off) and he began working right away with his managers about how they might best resolve the situation. The next day I came in and test drove all of the 2015 Foresters trim levels on the lot and found the Limited to fit me like a glove. I know that I can drive it across country with no back issues, and not even pillow supports. The visibility and steering wheel height are perfect and the car, itself, drives like me - in my test drive on the busy highway, I felt totally confident and safe. Ken, the manager spent the afternoon searching for a Limited in the color I wanted and found the perfect one - without the features I didn't need, but with those that were right for me. Sheehy Subaru proved its worth in not only gold, but most importantly, in virtuous and ethical service throughout this whole situation and at every step. Corey, Ken McAlpine (the sales manager), and Sabrina Morgan (the finance manager) did everything possible not to make me lose money on the deal, as well as not to make me feel guilty or remorseful about the original purchase and the great inconvenience caused by the trade. All of the employees interactions with me and with one another were admirable. Not only did Corey do everything to serve me fully once, but twice. If I were ever to purchase another vehicle, I would go straight back to him and recommend others to do likewise. He is a truly good man, whose moral compass is well-formed and highly operative. I shall be taking my Forester exclusively to Sheehy for maintenance with their VIP plan, and am as thrilled about Sheehy Subura, as I am about my new car. To top it all off, Corey took me over to their new location that is set to open in a couple months and it is terrific! More

Terrific customer service We worked with the salesman "Tee"Enkhbold. We were trying to decide whether to get a sedan or a small SUV. We are used to sedans but were thinking w We worked with the salesman "Tee"Enkhbold. We were trying to decide whether to get a sedan or a small SUV. We are used to sedans but were thinking we might like the height of a SUV. Tee showed us the different models and very thoroughly explained the differences. Throughout the process he was focused on what features were most important to us. There was absolutely no pressure to have us buy something with more features than we wanted. If there had been a hard sell we would not have bought from Sheehy. (In fact, there was a Subaru dealership we had gone to where the salesman was too pushy and we did not go back.) We cannot say enough good things about Tee's manner and professionalism and would definitely want to go back to him if we need to buy another car. More

New 2015 Outback Purchase Very much enjoyed my experience with Sheehy Subaru from the first test drive to purchase. The thing I liked most was that I was never pressured or up Very much enjoyed my experience with Sheehy Subaru from the first test drive to purchase. The thing I liked most was that I was never pressured or upsold on anything. I used the USAA Car Buying Service and that made it an easy experience. They did not have the car in stock that I wanted, and instead of pushing something off the lot, they confirmed that I was not in a hurry and let me custom order my car they way I wanted it. In the past other dealers have pushed me to, take something off the lot. I now have exactly what I wanted and couldn't be happier. Tee did a outstanding job in handling me! More

Far Superior Customer Service After doing my research, I knew the car I wanted, the trim level and color. Since it was a very unusual item, most local dealers just tried to sell m After doing my research, I knew the car I wanted, the trim level and color. Since it was a very unusual item, most local dealers just tried to sell me what was on their lot (would meet their needs, not mine). Sheehy and Greg Lopez were the only ones that took the effort to search for my perfect vehicle and then delivered! I am so pleased. More

Great experience Friendly staff, great prices and excellent customer service. Robert took care of me when I went looking for a Lexus ES 350. The overall experien Friendly staff, great prices and excellent customer service. Robert took care of me when I went looking for a Lexus ES 350. The overall experience felt comfortable and relaxed and I wasn't pushed into buying any particular vehicle. The folks at Sheehy's worked with me to get the best vehicle for me at a great price. Next time I buy a car, I'm going to Sheehy's. More

Purchased 2015 Forester Friendly, attentive staff. No complaints at all on service. Had large selection of Forester and in the color desired. Test drive was on a good road an Friendly, attentive staff. No complaints at all on service. Had large selection of Forester and in the color desired. Test drive was on a good road and sales rep was helpful and informative. More