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Sheehy Subaru of Springfield
Springfield, VA
745 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 745 reviews
October 20, 2016
Andrew was Great Andrew introduced me to the Subaru Outback. He was very knowledgeable about the vehicle and cars in general. The inventory of used vehicles was better Andrew introduced me to the Subaru Outback. He was very knowledgeable about the vehicle and cars in general. The inventory of used vehicles was better than anywhere else I found in Virginia and Andrew took the time to go through all the used Outbacks in stock. Great salesperson and experience. More
by NPierce
Employees Worked With
Andrew Yeboah
October 18, 2016
Top-Notch Dealership I recently purchased two WRX's a month apart. Bought one for my son as a graduation present from college, and after driving it, loved it so much I sol I recently purchased two WRX's a month apart. Bought one for my son as a graduation present from college, and after driving it, loved it so much I sold my 9-year old Cayman S and bought one for myself. First, the buying experience was top notch. I stood in front of Greg, the new car Manager and made a deal in about 4 minutes. The second car took 3 minutes. Both were well below sticker, and in my mind fair deals for both the dealership and me. Second, the WRX is an amazing machine. The price to performance ratio is off the charts. The WRX isn't for everyone, but I am seriously thinking about a Forrester for the wife when her Ford Edge lease is up. You owe it to yourself to check out the Subaru line-up. Great, capable (all-wheel drive) cars. One note: Most of the vehicles sold here in Virginia come with summer sport tires. I've seen several reviews where someone will state there Subaru is crap and last snow storm they got passed by a Camry on I-495. Obviously, you need all season or winter tires if you are going to drive further than the grocery store when there is snow on the ground. Recommend the Michelin A3 or Bridgestone Pole Potenza All Season tires. Highly recommend Sheehy Subaru! More
by DC Cube
Employees Worked With
Greg Maslowski
October 04, 2016
extraordinary employee Dul Ganchimeg is the best consultant we've ever dealt with since we could say buying our first car. He is patient, cheerful, friendly of the best pers Dul Ganchimeg is the best consultant we've ever dealt with since we could say buying our first car. He is patient, cheerful, friendly of the best personality in car buying customer interaction experience . He made sure that before we left the dealership, we have all the information we needed regarding the functionality and special features of the vehicle. We commend and recommend him his job well done and hope that he keeps his work ethics now and ever. Sincerely, Jim and Rose Navarro More
by OrravaNMJ
Employees Worked With
Dul Ganchimeg
October 03, 2016
Really nice I really like this dealership, the workers are really friendly and helpful. The location is really easy to find and the prices are afordable. Thanks. I really like this dealership, the workers are really friendly and helpful. The location is really easy to find and the prices are afordable. Thanks. More
by Subaru
Employees Worked With
Sajjad Bhatti
September 22, 2016
Knowledgable and friendly staff!! I don't normally leave reviews, but the service and extensive product knowledge that me and my family received by Raj, Chris, and Sabrina was top notc I don't normally leave reviews, but the service and extensive product knowledge that me and my family received by Raj, Chris, and Sabrina was top notch! When I first came in, I noticed it was very casual and very energetic. I didn't have a bunch of salesmen jump on me like I had at the Honda dealership. Raj greeted me and found the exact car I was looking at, went through all the features and was very patient with my questions and taking the time to show me how the touchscreen radio, bluetooth, and EyeSight works. When it came time to negotiate the price, I was amazed by the first numbers presented and was better then I thought. With how the numbers turned out I even went with the VIP package and the extended warranty (from Subaru!) based on recommendation and description from Raj and Sabrina. I am very happy and will be calling Raj for my next purchase! More
by myah
Employees Worked With
Chris Barr, Sabrina Morgan , Raj Kapur
August 08, 2016
Andrew is the best! i was very nervous making the decisions picking out a new vehicle and needed many test drives and had many questions. Andrew Yeboah at Sheehy Subaru o i was very nervous making the decisions picking out a new vehicle and needed many test drives and had many questions. Andrew Yeboah at Sheehy Subaru of Springfield was so patient and kept me calm. He was always upbeat and made my decision and my purchase enjoyable. He was very knowledgeable too More
by Cathy
Employees Worked With
Andrew Yeboah
July 30, 2016
Service department I recently made an appointment for service after having had a problem with my car diagnosed at another shop because I wanted OEM parts. Upon my arriva I recently made an appointment for service after having had a problem with my car diagnosed at another shop because I wanted OEM parts. Upon my arrival, the gentleman at the service desk told me to stick around for 45 minutes to an hour so they could verify the problem and decide how to proceed. 3 full hours later, he got me from the waiting room and charged me $130 to identify the problem I already told him the car had. He said they could not complete the service so I made an appointment for the following Saturday. When I got there, a new service rep informed me that they accidentally scheduled the service for another week ahead (even though I confirmed this with the employee) they did not have the parts and could not complete the service. The employees made no effort whatsoever to help me out in anyway and just kept messing up. My car is getting fixed at another Subaru dealer where they were competent and helpful. I am not one to post reviews or complain but this service was so bad it would be comical if it weren't so frustrating. More
by Subaruowner123456
Employees Worked With
Brandon Stanhope
July 13, 2016
Car shopping can be stressful.....not this time! When you visit Sheehy Subaru you have to ask for Adam Edwards. I went in a few weeks ago to test drive a few vehicles. Adam immediately acknowledged m When you visit Sheehy Subaru you have to ask for Adam Edwards. I went in a few weeks ago to test drive a few vehicles. Adam immediately acknowledged my husband and I when we walked into the dealership and was extremely helpful and knowledgeable about the automobiles. We advised him that we were only there to test drive and were also planning on visiting a few other dealerships. He wasn't pushy about making a sell, he said the vehicle would be waiting for us if we decided to purchase from Sheehy. We did not return that day and did not receive any phone calls from him, unlike other dealerships that we visited. We returned Sunday and purchased the vehicle with confidence! Adam treated us like family! If you're looking for a salesman that is funny, knowledgeable, personable and goes above and beyond, ask for Adam! More
by Mo
Employees Worked With
Adam Edwards
June 28, 2016
Worst Experience, Ever!! WANTED TO GIVE A 0....BUT YOU FORCE ME TO PICK AT LEAST 1 STAR...YOU DON'T EVEN DESERVE THAT!! Subaru has elected to let the individual dealerships WANTED TO GIVE A 0....BUT YOU FORCE ME TO PICK AT LEAST 1 STAR...YOU DON'T EVEN DESERVE THAT!! Subaru has elected to let the individual dealerships run (i.e. operate with autonomy, full authority and control) the service of the vehicles that are bought, sold and serviced. Which is "supposed" to allow the individual stores to tailor their service and customer experience to their clients. However, there is no central control agency that ensures a minimum level of quality service or consistent experience. The dealerships, seem to run in a manner where they, simple look at everyone as a potential source of revenue rather than feeling any responsibility toward customer, at all. The result of that management decision, Subaru's decision, in my humble opinion, is that any service one receives at any Subaru dealership totally inconsistent with achieving a positive customer experience. The service teams that I have been involved with, have either been very, very poorly managed, full of poor performers or they simple do not care about providing quality workmanship or service to the client. In my experience, specifically here at Sheehy, the service staff clearly has taken an adversarial stance with respect to the client...it seems to me, that they lie to you quite regularly and find every possible reason to, not only, minimize the issue in question but, also, look to every issue or concern as another opportunity to make money. Basically, if Subaru, Subaru of America or the individual dealership (Sheehy Subaru of Springfield) isn't making money off the interaction...then there's no interaction and everyone points the finger at everyone else. Specifics: My vehicle is a 2005 Subaru Baja Turbo. 1. Brought car to dealership in Michigan, while on Christmas break in 2012...had to get the clutch and fly-wheel replaced for an ENG CONTR light? Then, when I started having issues with the work from that fix, took the car in to Sheehy Subaru of Springfield, VA (back in town) and asked them to fix up the work/issue that the service techs tried to fix up in Michigan. It was within 1 year but, no luck, they told me I would have to take the car back to Michigan to get that handled. xxx? 2. Brought car to Sheehy Subaru in summer of 2014. A substantial amount of money (pretty sure it was over $9000) in repairs was done to my vehicle (if not all, most of the issues stem from an Engine design that has known issues). Of course the individual dealerships have no problem selling fixes to problems that continue to come up...because it's (either a purpose built failure or the decision was to handle the common known failure as a source of income). However, I was willing to accept the charade assuming they could fix my car up (as I really like my vehicle...except for the engine issues). Anyway, at the time, I told Sheehy, since you are opening up the engine, do a full check on everything...I don't want to have to come back for any more engine issues after this fix. I was verbally assured that this would happen. One thing I found interesting, again the work done on the vehicle seemed to be in the manual transmission and other things NOT focused on the Engine. I brought this up when picking up the vehicl but, was told to drive the vehicle and see how things go. I called twice more in the first year after those repairs indicating that I was intermittenantly getting the ENG CONTR light, again. Was told to bring it in when it a steady problem. Which didn't occur until the spring of 2016. 3. Finally, had to take the vehicle in because the ENG CONTR light was pegged on, i.e. the exact same thing that had been happening in 2012 and 2014. Brought my car in the Sheehy and they want me to pay...again. Are you kidding me? You couldn't fix the car in 2 previous attempts and over $10,000 dollars of reparis and you expect me to believe you have a clue? Unbelievable! 4. Just prior to #3 above I received a letter from Subaru indicating that they would buy my vehicle off me, as it's highly desireable. Interesting? 5. Now, Subaru of America has offered me a "Loyalty" discount on a new Subaru to make up for the problems I have experienced to date. Amazing! BIG PICTURE: This demonstrates a pattern of behavior designed to take advantage of the consumer. THERE IS NO WAY I WOULD EVER DO BUSINESS WITH SUBARU AGAIN...GIVEN HOW THEY HAVE TREATED A TRUELY LOYAL CUSTOMER!! Jason Van Valin More
by jvanvalin
Employees Worked With
Originally, met with a Robin, at the Sheehy Service desk...who was "fired". Then, Ahmed, the Service Manager, at the Sheey Service desk, as well as, Barb Saban, Customer Support Representative at Subaru of America.
June 18, 2016
Best experience ever My salesman Andrew Yeboah was extremely informative and helpful when I bought my new Subaru from him. He gave me a good price and was extremely helpf My salesman Andrew Yeboah was extremely informative and helpful when I bought my new Subaru from him. He gave me a good price and was extremely helpful afterward when I was trying to get up-to-speed and all of the new functions of my new car. He was patient, informative and helpful (and did not roll his eyes once when I asked stupid questions!!!) Best dealership around. If you want a GREAT car and GREAT salesman and service, Sheehy Subaru of Springfield is the place to buy your next car. Subaru Rocks!!! More
by Subyguy
Employees Worked With
Andrew Yeboah
