Sheehy Subaru of Springfield

First Service Experience was Amazing--Thank you Trevor I have owned my Subaru Outback for 6 months and scheduled her 12,000 mile service (yes I drive a lot). I arrived a little late for my appointment, bu I have owned my Subaru Outback for 6 months and scheduled her 12,000 mile service (yes I drive a lot). I arrived a little late for my appointment, but was welcomed by Trevor with a smile and calling me by name. He went over the details of the service that was due and some additional items I could elect to have done as well as the cost of each item. I decided to have all required and optional maintenance done at one time as I live about 2 hours away (in traffic). It took a little longer than expected as I had added some items (along with an unexpected influx of customers). Trevor quickly apologized, and let me know of the additional time needed and offered a ride to wherever I wanted to go. As a VIP customer, I had the option of a "loaner" car which he quickly provided for me. I was able to get all my errands completed while they worked on my car. I was called immediately when the car was finished, but with no "rush" to return. When I picked up my car, it not only had everything done, but it was spotless (windows and all). The checkout was fast and informative as every line item was reviewed with me. It is well worth the drive to have great work done on my car, and to also be treated so kindly by knowledgeable staff. Thank You Trevor, and thank you Sheehy of Springfield! More

Amazing Car-Buying Experience! -No Pressure -No Stress -No Regrets I was pretty nervous about going into a new car dealership for the first time in 20 years! Larry, Dul and Chris -No Pressure -No Stress -No Regrets I was pretty nervous about going into a new car dealership for the first time in 20 years! Larry, Dul and Chris went out of their way to patiently walk me through each step of the way and I got a GREAT DEAL!! Love my new Forester..... More

Excellent Customer Service Working with Larry McGill was a great buying experience. We never felt like we were being rushed or pressured to buy. With this being our first Subaru Working with Larry McGill was a great buying experience. We never felt like we were being rushed or pressured to buy. With this being our first Subaru, Larry was extremely helpful and accommodating throughout the buying process. I highly recommend seeing Larry McGill and the team at Sheehy Subaru. More

What else can you screw up? I have to say, we started out with a good service experience and things generally being done correctly. However, as soon as we drove away from the lo I have to say, we started out with a good service experience and things generally being done correctly. However, as soon as we drove away from the lot with a new car, the problems started rolling in. First, the initial loan contract was missing some critical data when it went off to the bank and of course the bank denied the loan. We had to sign a new contract so no big deal but no one needs an unnecessary errand in their day. Next, we find out that we were double charged a significant down payment and again had to to call the dealership and have that fixed. Most recently, after being assured that there were no problems multiple times, we find out the dealership never got or somehow could not get the car inspected to meet state requirements. Again, I had to return to the dealership and get new temp tags and take care of the inspection myself. I reviewed our paper work for the car and realized why this never happened; they were trying to get an inspection for the wrong car! I try not be unreasonable but I can tell you that if I made a series of basic errors like that at my job, I'd be out on the street, hat in hand. I have never had so many problems buying a car from a dealership in my life. Hope they improve their internal process because it is clear that there are a lot of areas for improvement. More

A new car purchase Had a great experience purchasing my new car. No pressure to buy. Listened to what I wanted in a car and had car ready to show me before I got to the Had a great experience purchasing my new car. No pressure to buy. Listened to what I wanted in a car and had car ready to show me before I got to the dealership. Joe even went out of his way to pick me up. Tiffany was great in setting everything up. More

Best car buying experience I've ever had I bought my new Subaru from Sheehy Subaru of Springfield yesterday. I had a wonderful experience and I'm excited about my new Crosstrek. Larry was v I bought my new Subaru from Sheehy Subaru of Springfield yesterday. I had a wonderful experience and I'm excited about my new Crosstrek. Larry was very courteous and professional and I'm thrilled with my purchase. I will definitely recommend Sheehy Subaru of Springfield to my friends and coworkers. More

Quick, Painless and Professional The entire experience was both professional and painless. After doing some online research and determining that I wanted a Subaru, I contacted Sheehy The entire experience was both professional and painless. After doing some online research and determining that I wanted a Subaru, I contacted Sheehy Subaru online about a vehicle they had listed. Within minutes Tiffany called me with the information about the vehicle, a 2015 Crosstrek. I went down and was met by Tiffany, who then handed me over to Tom Reber to see the SUV. I took the car for a test drive and liked it. Tom presented his numbers, I countered with my numbers and we were done. I arrived at Sheehy at 12:30 p.m. and I was headed back to work by 2:30 p.m. Additionally, as this car was a gift for my wife and I wanted to surprise her, Tom and the staff at Sheehy delivered the car to my wife's work in Reston. If you want competent service at a good price with pleasant people, go to Sheehy. More

Good Car Purchase Experience Enkhbold "T" Tsogtbilegt made my purchase of a new Subaru Legacy much better than car buying experiences I have had in the past. I was undecided on w Enkhbold "T" Tsogtbilegt made my purchase of a new Subaru Legacy much better than car buying experiences I have had in the past. I was undecided on what make of car to buy and had test driven 6 different manufacturers models in the Legacy class. "T" not only knows everything about Subaru's but has a good knowledge of other makes as well. Without pushing the sales aspect he contrasted what the Legacy had to offer versus the others I was considering. I visited and touched base with him over a period of time as I made my decision and never felt pressured, only helped. Very friendly, helpful and knowledgeable - that's what I want in a salesperson. I have had my Legacy for a few months now and am happy with my buy. I would recommend anyone in the Washington DC area interested at all in a Subaru to talk to "T" at Sheehy Subaru in Springfield VA. More