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Sheehy Subaru of Springfield
Springfield, VA
738 Reviews
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July 13, 2016
Car shopping can be stressful.....not this time! When you visit Sheehy Subaru you have to ask for Adam Edwards. I went in a few weeks ago to test drive a few vehicles. Adam immediately acknowledged m When you visit Sheehy Subaru you have to ask for Adam Edwards. I went in a few weeks ago to test drive a few vehicles. Adam immediately acknowledged my husband and I when we walked into the dealership and was extremely helpful and knowledgeable about the automobiles. We advised him that we were only there to test drive and were also planning on visiting a few other dealerships. He wasn't pushy about making a sell, he said the vehicle would be waiting for us if we decided to purchase from Sheehy. We did not return that day and did not receive any phone calls from him, unlike other dealerships that we visited. We returned Sunday and purchased the vehicle with confidence! Adam treated us like family! If you're looking for a salesman that is funny, knowledgeable, personable and goes above and beyond, ask for Adam! More
by Mo
Employees Worked With
Adam Edwards
June 28, 2016
Worst Experience, Ever!! WANTED TO GIVE A 0....BUT YOU FORCE ME TO PICK AT LEAST 1 STAR...YOU DON'T EVEN DESERVE THAT!! Subaru has elected to let the individual dealerships WANTED TO GIVE A 0....BUT YOU FORCE ME TO PICK AT LEAST 1 STAR...YOU DON'T EVEN DESERVE THAT!! Subaru has elected to let the individual dealerships run (i.e. operate with autonomy, full authority and control) the service of the vehicles that are bought, sold and serviced. Which is "supposed" to allow the individual stores to tailor their service and customer experience to their clients. However, there is no central control agency that ensures a minimum level of quality service or consistent experience. The dealerships, seem to run in a manner where they, simple look at everyone as a potential source of revenue rather than feeling any responsibility toward customer, at all. The result of that management decision, Subaru's decision, in my humble opinion, is that any service one receives at any Subaru dealership totally inconsistent with achieving a positive customer experience. The service teams that I have been involved with, have either been very, very poorly managed, full of poor performers or they simple do not care about providing quality workmanship or service to the client. In my experience, specifically here at Sheehy, the service staff clearly has taken an adversarial stance with respect to the client...it seems to me, that they lie to you quite regularly and find every possible reason to, not only, minimize the issue in question but, also, look to every issue or concern as another opportunity to make money. Basically, if Subaru, Subaru of America or the individual dealership (Sheehy Subaru of Springfield) isn't making money off the interaction...then there's no interaction and everyone points the finger at everyone else. Specifics: My vehicle is a 2005 Subaru Baja Turbo. 1. Brought car to dealership in Michigan, while on Christmas break in 2012...had to get the clutch and fly-wheel replaced for an ENG CONTR light? Then, when I started having issues with the work from that fix, took the car in to Sheehy Subaru of Springfield, VA (back in town) and asked them to fix up the work/issue that the service techs tried to fix up in Michigan. It was within 1 year but, no luck, they told me I would have to take the car back to Michigan to get that handled. xxx? 2. Brought car to Sheehy Subaru in summer of 2014. A substantial amount of money (pretty sure it was over $9000) in repairs was done to my vehicle (if not all, most of the issues stem from an Engine design that has known issues). Of course the individual dealerships have no problem selling fixes to problems that continue to come up...because it's (either a purpose built failure or the decision was to handle the common known failure as a source of income). However, I was willing to accept the charade assuming they could fix my car up (as I really like my vehicle...except for the engine issues). Anyway, at the time, I told Sheehy, since you are opening up the engine, do a full check on everything...I don't want to have to come back for any more engine issues after this fix. I was verbally assured that this would happen. One thing I found interesting, again the work done on the vehicle seemed to be in the manual transmission and other things NOT focused on the Engine. I brought this up when picking up the vehicl but, was told to drive the vehicle and see how things go. I called twice more in the first year after those repairs indicating that I was intermittenantly getting the ENG CONTR light, again. Was told to bring it in when it a steady problem. Which didn't occur until the spring of 2016. 3. Finally, had to take the vehicle in because the ENG CONTR light was pegged on, i.e. the exact same thing that had been happening in 2012 and 2014. Brought my car in the Sheehy and they want me to pay...again. Are you kidding me? You couldn't fix the car in 2 previous attempts and over $10,000 dollars of reparis and you expect me to believe you have a clue? Unbelievable! 4. Just prior to #3 above I received a letter from Subaru indicating that they would buy my vehicle off me, as it's highly desireable. Interesting? 5. Now, Subaru of America has offered me a "Loyalty" discount on a new Subaru to make up for the problems I have experienced to date. Amazing! BIG PICTURE: This demonstrates a pattern of behavior designed to take advantage of the consumer. THERE IS NO WAY I WOULD EVER DO BUSINESS WITH SUBARU AGAIN...GIVEN HOW THEY HAVE TREATED A TRUELY LOYAL CUSTOMER!! Jason Van Valin More
by jvanvalin
Employees Worked With
Originally, met with a Robin, at the Sheehy Service desk...who was "fired". Then, Ahmed, the Service Manager, at the Sheey Service desk, as well as, Barb Saban, Customer Support Representative at Subaru of America.
June 18, 2016
Best experience ever My salesman Andrew Yeboah was extremely informative and helpful when I bought my new Subaru from him. He gave me a good price and was extremely helpf My salesman Andrew Yeboah was extremely informative and helpful when I bought my new Subaru from him. He gave me a good price and was extremely helpful afterward when I was trying to get up-to-speed and all of the new functions of my new car. He was patient, informative and helpful (and did not roll his eyes once when I asked stupid questions!!!) Best dealership around. If you want a GREAT car and GREAT salesman and service, Sheehy Subaru of Springfield is the place to buy your next car. Subaru Rocks!!! More
by Subyguy
Employees Worked With
Andrew Yeboah
June 03, 2016
Great and friendly staff I visited here and had a problem fixed same day within a short time period all above satisfactory expectations. All the employees were very friendly a I visited here and had a problem fixed same day within a short time period all above satisfactory expectations. All the employees were very friendly and the lobby was very clean and accommodatinget. More
by Svxtacy
Employees Worked With
Robin Sim
May 28, 2016
We bought a car! We came and left with a preowned 2013 Highlander. Raj (sales consultant) and Sabrina (finance director) were kind, patient and worked really hard to We came and left with a preowned 2013 Highlander. Raj (sales consultant) and Sabrina (finance director) were kind, patient and worked really hard to help us with this car purchase. They were not pushy and seemed genuinely wanting to assist us in the process & getting us the best price and product possible. The staff from the sales dept seemed to have a good rapport with one another and it was a relaxed environment. I would highly recommend this dealership to anymore. More
by Lamtai
Employees Worked With
Sabrina Morgan , Raj Kapur
May 16, 2016
CrossTrek Happiness I don’t do this often but wanted to tell Raj Kapur thank-you for making our buying experience at Sheehy Subaru a real pleasure from initial browsing t I don’t do this often but wanted to tell Raj Kapur thank-you for making our buying experience at Sheehy Subaru a real pleasure from initial browsing to final sale and delivery. His pleasant demeanor, patience, and sense of humor were greatly appreciated. My wife loves “Stella” (2016 CrossTrek Limited) – a far cry from when she purchased her Lexus RX350 four years ago. The Lexus dealer was equally pleasant but my wife never really connected with their car. She is happy once again. We will be sure to send potential buyers your way. Thanks for all your help. More
by Just another car buyer
Employees Worked With
Raj Kapur
May 14, 2016
Fast convenient service with a smile While I did not buy my Impreza from Sheehy I was welcomed with open arms for my cars first oil change. I should mention that my first oil change would While I did not buy my Impreza from Sheehy I was welcomed with open arms for my cars first oil change. I should mention that my first oil change would be free from the dealership I purchased the car from, but their hours are 9-5, M-F and I work. Being in desperate need of the service I called Sheehy and talked to Robin Sim. He told me to come in after work and that it would probably take about an hour. When I arrived Robin helped me again. I was checked in right away, my car was serviced (they even washed and vacuumed it), and it took less time than expected. He even realized that I was paying for a service that would have been free from my original dealership and gave me a discount. He has gained Sheehy a loyal customer. I will be returning for all future servicing. They are fast, available, and treat you with understanding. Great work. I'm very satisfied. More
by KatieV125
Employees Worked With
Robin Sim
May 13, 2016
First lease went very well I came in wanting to lease a new Subaru. The sales consultant sat down with me and pulled a couple of models around front for me to look at. He was I came in wanting to lease a new Subaru. The sales consultant sat down with me and pulled a couple of models around front for me to look at. He was able to answer all of my questions (I had a lot) and was very friendly. The finance guy had worked in the industry for a very long time and was very knowledgeable about Subaru's leasing program vs other manufacturers. This was helpful because I didn't know much about the process. The process was without a doubt the best car buying experience I've ever had. I left the lot with good lease terms on a competitively priced Legacy. I would recommend Sheehy to a friend. More
by Jake H.
Employees Worked With
Andrew Yeboah (sales consultant), Tom Wilson (business manager), Chris Barr
May 10, 2016
First Service Experience was Amazing--Thank you Trevor I have owned my Subaru Outback for 6 months and scheduled her 12,000 mile service (yes I drive a lot). I arrived a little late for my appointment, bu I have owned my Subaru Outback for 6 months and scheduled her 12,000 mile service (yes I drive a lot). I arrived a little late for my appointment, but was welcomed by Trevor with a smile and calling me by name. He went over the details of the service that was due and some additional items I could elect to have done as well as the cost of each item. I decided to have all required and optional maintenance done at one time as I live about 2 hours away (in traffic). It took a little longer than expected as I had added some items (along with an unexpected influx of customers). Trevor quickly apologized, and let me know of the additional time needed and offered a ride to wherever I wanted to go. As a VIP customer, I had the option of a "loaner" car which he quickly provided for me. I was able to get all my errands completed while they worked on my car. I was called immediately when the car was finished, but with no "rush" to return. When I picked up my car, it not only had everything done, but it was spotless (windows and all). The checkout was fast and informative as every line item was reviewed with me. It is well worth the drive to have great work done on my car, and to also be treated so kindly by knowledgeable staff. Thank You Trevor, and thank you Sheehy of Springfield! More
by KEdwards
Employees Worked With
Travor (service department)
April 30, 2016
Amazing Car-Buying Experience! -No Pressure -No Stress -No Regrets I was pretty nervous about going into a new car dealership for the first time in 20 years! Larry, Dul and Chris -No Pressure -No Stress -No Regrets I was pretty nervous about going into a new car dealership for the first time in 20 years! Larry, Dul and Chris went out of their way to patiently walk me through each step of the way and I got a GREAT DEAL!! Love my new Forester..... More
by sharon d
Employees Worked With
Chris Barr, Larry McGill , Dul Ganchimeg
