Sheehy Subaru of Springfield

Subaru Outback Purchase I recently purchased a new Subaru Outback from Sheehy Subaru. My salesman, George McIntosh, did an outstanding job in responding to my initial email I recently purchased a new Subaru Outback from Sheehy Subaru. My salesman, George McIntosh, did an outstanding job in responding to my initial email inquiries on availability and pricing and invited me for a test drive. When my wife and I arrived, he immediately made us feel comfortable about the dealership explaining both sales and after sale service. After driving the six-cylinder test vehicle I sought, he offered to have us also test drive a four cylinder that had the safety features I was interested in and demonstrated the capability of warning systems. I had some very specific questions about the vehicles which he answered promptly. and accurately. After the sale, George contacted me periodically to see if I had any other questions about vehicle operations, the dealership or anything related to Outback ownership. Very impressive follow on support. Definitely would consider purchasing another Subaru through George in the future. Russell Travis More

Outstanding This is the second Subaru I purchased from Sheehy Subaru. I specifically asked for the salesman who helped me with my first Subaru, Raj Kapur. He is s This is the second Subaru I purchased from Sheehy Subaru. I specifically asked for the salesman who helped me with my first Subaru, Raj Kapur. He is soft spoken, never a hard sell. Helps you decide what you are looking for. He is knowledgeable and patient. You feel he is working for you, not just a commission. I also was lucky enough to have Sabrina in finance. She is amazing, working hard to get you the best deal and never pressuring you with the add ones, just lets you know what's available. The service department excels in service as well. This is a well run dealership with service and making the customer happy as their first priority. Not only do I recommend but I'll be back when it's time to get another Subie! More

Purchased a new Subaru Outback for my wife. Buying a new car "normally" isn't a pleasant thing to do, but after working with George McIntosh our experience was not only pleasant, but fun. Thank Buying a new car "normally" isn't a pleasant thing to do, but after working with George McIntosh our experience was not only pleasant, but fun. Thank you George for your professionalism and for always being there when we have questions. More

Great experience Great dealership and a great sales person made the difference. I would recommend this dealer to my friends and family. Thank you for a great car Great dealership and a great sales person made the difference. I would recommend this dealer to my friends and family. Thank you for a great car with no high pressure More

Great car for a fair price I went in to test drive a Legacy sport. Kobby was very informative and an all-around personable, nice guy. He made sure I walked out of my test drive I went in to test drive a Legacy sport. Kobby was very informative and an all-around personable, nice guy. He made sure I walked out of my test drive feeling informed and happy. He wasn't there when I came back to purchase, but Tony and Chris were very helpful. They helped me find a color I was happy with and we agreed on a fair price. I'm incredibly happy with my Legacy sport. It's a very handsome car that has a lot of nice features. I would definitely recommend to a friend. More

Great staff that found me a great car I was looking for a new automatic BRZ, and Raj and the team at Sheehy found one quickly, and within the price range I was looking to spend. Their abi I was looking for a new automatic BRZ, and Raj and the team at Sheehy found one quickly, and within the price range I was looking to spend. Their ability to track down the exact model, trim, and options I wanted is second to none. Raj was very knowledgeable when introducing me to the car, and had great advice to offer as it was my first wheel rear drive car. The technical team was very helpful when I came back the next day with a few questions that I had discovered over my first few drives with it, and they helped get everything set right just for me. The financing was pretty straight forward as well, and they were more than happy to work with me on the unique trade in situation I had. More

Excellent Service Experience Thank you Jack Smith for an excellent service experience! Your understanding of how I want to keep my classic 2003 Baja running great makes a positiv Thank you Jack Smith for an excellent service experience! Your understanding of how I want to keep my classic 2003 Baja running great makes a positive difference with me. And just last week, you went the extra mile and found out the $1,000 part we "thought" may have to be replaced did not need to be replaced. That put a smile on my face and kept my bank account happy. Much thanks also to Ahmed the service manager who has such a great, positive attitude each time I speak with him! Trevor, Daniel and others thank you as well... Nikita, you have great CRM phone skills... Keep up the good work! Kudos to the service team! More

No Pressure Car Buying Experience After my car was totaled, my pregnant wife and I were desperate to find a new car as soon as possible. After seeing that the Subaru Forester received After my car was totaled, my pregnant wife and I were desperate to find a new car as soon as possible. After seeing that the Subaru Forester received the best in class award for Compact SUVs by Consumer Reports, we decided to test drive one at Sheehy Subaru of Springfield. I loved the fact that once you drove to the dealership, you were not immediately confronted by a sales associate. Instead, Robert Jacob waited for us to come into the dealership where he very professionally went over the options on the Forester. I initially was interested in getting the base model trim but after he informed me about the eyesight package, my wife and I became more interested in the premium trim level. Robert did not put any pressure on us and had no reservations about allowing us to test drive the Forester by ourselves. A couple days later, I called Chris Barr (Robert's manager) who gave me a very competitive price on a Forester. I shopped around by calling other dealerships but noticed right away how much pressure other dealerships were trying to apply on me. I finally called Chris again to let him know that we were off by approximately $400 from a dealership in Maryland that participates in the Costco Auto Program. Chris told me that he would be happy to work with me on that difference and to come into the dealership to discuss. Upon arriving at the dealership, Robert graciously showed my wife and I additional safety features of the Forester and allowed us to test drive it by ourselves once again. Afterwards, Robert and Chris immediately matched the price that I was looking for and they started preparing the paperwork immediately. There was no awkward negotiating moments! Sabrina Morgan provided the financing and was gracious enough to explain the after market packages at a very competitive price. She even had the flexibility of allowing my wife to leave before the paperwork was signed (despite wanting to have her name on the loan). Instead, I signed everything that night and then my wife stopped by the next morning to sign. All in all it was a very pleasant experience. I would highly recommend this dealership to anyone that is interested in buying a Subaru. Sincerely, Paul More

5 Star Customer Service Since the moment I walked in, I felt nothing but welcomed at Sheehy. The entire process was no pressure and very stress free. Andrew did an excellent Since the moment I walked in, I felt nothing but welcomed at Sheehy. The entire process was no pressure and very stress free. Andrew did an excellent job of taking care of me and securing my deal. I was moments away from buying a car at a different dealer, but Andrew and his team convinced proved better! More

Above and beyond expectation Generally, going into a dealership to purchase a vehicle is not a pleasant experience. Not anymore. Sheehy Subaru is not a typical dealership -- and Generally, going into a dealership to purchase a vehicle is not a pleasant experience. Not anymore. Sheehy Subaru is not a typical dealership -- and that's a good thing. From my first inquiry, to my visit, to closing the deal, and even afterward, salesman Larry McGill, Carole Hall in Finance, and everyone I met were welcoming, friendly, and never exhibited any pressure. They were thorough in answering all of my questions and detailed in explaining all the bells and whistles on my new car. I encourage anyone looking to buy a car to go to Sheehy Subaru in Springfield, ask for Larry McGill, and finally enjoy how the car buying process should be -- fair and easy. More