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Sheehy Subaru of Springfield
Springfield, VA
730 Reviews
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Showing 730 reviews
January 24, 2024
I’ll try to keep this short. We bought a vehicle from Sheehy Subaru in November of 2023. That part of the experience was great as far as how buying a car from a dealership typica We bought a vehicle from Sheehy Subaru in November of 2023. That part of the experience was great as far as how buying a car from a dealership typically is. Everyone was extremely friendly. Three weeks later when we hadn’t received our tags from the DMV and the temps were getting close to expiring is when the shenanigans started. We were told that the DMV was behind, and they “overnighted” a new set of temp tags to us. I put that in quotes because it took 3 or 4 days for us to get our new temps. Blame it on Fed Ex, fine, no big deal. After the holidays, we started getting close to the second set of temp tags expiring. Before contacting the dealership, we checked with the DMV to ask them, in person, if they’d received any paperwork regarding the vehicle we bought. They hadn’t received anything, so clearly, the issue is not with the DMV. We contacted the dealership again and got the same run around. We’re now on our third set of temp tags. Most recently, they told us that the issue is with the bank and that they’ll “look into it” and get back to us. We haven’t heard from them since. I’ve spoken with the bank, and they have not received the perfected lien, which is issued by the DMV. The DMV issues the perfected lien within 42 days of receipt of the paperwork from the dealership. It’s been well over 42 days since the vehicle was purchased, meaning that despite all the excuses and deflections and attempts to make us believe the issue is elsewhere, the dealership is holding up the process. Now, I need to clarify, when we would call, we often had to leave messages. Those calls would go unreturned, so we’d have to keep calling until we could actually talk to someone about the issue with the tags. Most times, we got “let me check with so-and-so and get back to you” and no one would get back to us. Not a single person we’ve spoken to at that dealership has been able to give us a straight answer as to what the actual hold up is, who is responsible, and what needs to happen in order for us to get our plates. They got their money, they have no incentive to care about “customer service” anymore. More
by dannymaldonado578
Employees Worked With
Didn't work with anyone listed
December 16, 2023
This car was our second car we purchased from SHEEHE because of Mr. Chris LaPorte professionality. He is very knowledgeable person with strong experience, his honesty was very convincing to us. We were because of Mr. Chris LaPorte professionality. He is very knowledgeable person with strong experience, his honesty was very convincing to us. We were very happy to deal with Mr. LaPorte. More
by hassanshibly
Employees Worked With
Chris La Porte
December 14, 2023
Absolutely no issues or pressure, it was a joy to work with Chris Laporte. I actually never even went to the dealership as I have a small business and couldn’t get away. with Chris Laporte. I actually never even went to the dealership as I have a small business and couldn’t get away. More
by Just Scott
Employees Worked With
Chris La Porte
December 13, 2023
I have purchased many vehicles in the last 25+ years and my experience with Chris La Porte was by far the best experience ever. From the second I walked in the door to driving off the lot in my new Subaru my experience with Chris La Porte was by far the best experience ever. From the second I walked in the door to driving off the lot in my new Subaru Outback. Chris was with me all the way. More
by Lisa
Employees Worked With
Chris La Porte
December 05, 2023
Sheehy Subaru's service center is extremely poor. I took my car there for a safety inspection and less than 24 hours later my car was smoking due to an improperly changed oil filter. They refused t I took my car there for a safety inspection and less than 24 hours later my car was smoking due to an improperly changed oil filter. They refused to accept responsibility. I removed the oil filter and it had a broken seal. I was left to clean my engine compartment of the leaked oil and to get a new filter. More
by Walter C
Employees Worked With
The service department., Chris La Porte
November 29, 2023
Chris LaPorte sold us our second Subaru Outback in 2012. Fast forward 11 years and Chris was the first salesman to greet us when we walked into the dealership on Black Friday. My wife and I shared a good ch Fast forward 11 years and Chris was the first salesman to greet us when we walked into the dealership on Black Friday. My wife and I shared a good chuckle with Chris when we pieced this together so we knew we would have a smooth buying experience. Chris is a straight shooter when it comes to recommending cars that meet your needs. After we'd looked at a few models on the lot, we were on the road to test drive the model we ultimately purchased and drove off in that same day, given that Chris had listened to us attentively and found a match that would serve us for the coming years. There was no question that we'd add the VIP Club since I took the car we just traded in for regular oil changes, annual state inspections, tire rotations and more since Trevor Rosser, Service Advisor, has been a reliable, friendly representative of Sheehy with whom to work. Chris LaPorte (and Chris Barr and Joe Messina) went above and beyond to assure we'll be "Customers for Life". Many thanks to the Sheehy staff! More
by Rick Plotkin
Employees Worked With
Chris LaPorte
November 22, 2023
Chris LaPorte was excellent - he's highly experienced, straight forward, and worked to structure the sale before I even stepped on the lot. He clearly has a passion for the car business and cares about th straight forward, and worked to structure the sale before I even stepped on the lot. He clearly has a passion for the car business and cares about the people to whom he is selling. I'm glad that I found him and that I have my new Subaru! Joe Messina was also very professional and helpful in follow up paperwork on the maintenance plan. More
by Owen G
Employees Worked With
Joe Messina, Chris La Porte
November 05, 2023
Absolutely the place to buy a new car. Friendly, professional, knowledgeable, and compassionate. The team at Sheehy Subaru of Springfield worked with us through every step of the process a Friendly, professional, knowledgeable, and compassionate. The team at Sheehy Subaru of Springfield worked with us through every step of the process at our place and to our utmost satisfaction. I wish we could give a 6th star! I couldn't have imagined a better way to start our Subaru experience and look forward to being a life long member of the Subaru and Sheehy of Springfield families. Special thanks to Chris Barr, Chris LaPorte, and Sujjad Bhatti. These three along with the entire support staff at Sheehy Subaru of Springfield knocked it out of the park! Highest recommendation across the board. Whether you're a lifelong Subaru driver or interested in starting your journey, go see the team the Chriss Barr put together at Sheehy Subaru of Springfield! More
by Chris M
Employees Worked With
Chris Barr, Chris La Porte, Sajjad Bhatti
October 17, 2023
Where do I start, first Raj responded to my inquiry regarding a car for my son. Upon arriving to the dealership we were greeted by Chris LaPorte. This was by far the best experience I’ve ever had purc regarding a car for my son. Upon arriving to the dealership we were greeted by Chris LaPorte. This was by far the best experience I’ve ever had purchasing a vehicle. The managers were friendly, the staff was friendly. Mohammad was so gentle and caring the entire process was unexpectedly pleasant. When we walked in the door I was ready for battle by the time we walked out the door I was smiling and laughing!!! Chris Barr the Sales Manager was awesome as well it was such a great experience. Thanks Subaru team for giving awesome service!!!! More
by Samala Satterwhite
Employees Worked With
Mohamad Ali, Chris Barr, Chris La Porte
