Easterns Nissan of White Marsh

I want to provide an overview of my experience with Nissan so others can make an informed decision about who they trust to service their vehicle. Two weeks ago (1/8), my car’s engine light came on a Nissan so others can make an informed decision about who they trust to service their vehicle. Two weeks ago (1/8), my car’s engine light came on and I received an automated email to take it to a Nissan dealer immediately. That day I took it to the dealer (Wednesday) and I was told that they wouldn’t be able to look at it until the following day. It took my calling 2 times on Thursday before I was able to speak with someone to get an update on my vehicle. I was told they found no problem with it and wanted to keep it again to look at it on Friday as well. Fast forward to Friday at 4pm, I had to call again to get an update as one was not provided, and informed that the person I was working with had left for the day. I was also told that no problem was found in my car and that it was ready for pick up. I arrived that night to pick my car up and was also informed it would cost roughly $200 for the inspection and the oil change. So aside from the oil change, I brought my vehicle into Nissan due to an email I received from Nissan advising me to bring the car into Nissan for Nissan to tell me there is nothing wrong with my Nissan. Money well spent. When I went to take my vehicle home that night I noticed that despite getting an oil change, the mechanic didn’t bother to put the oil change replacement sticker on my windshield. I also found out, while driving on I-95, that he couldn't be bothered to fully shut the hood of the vehicle. What a fun drive home that was given there was no shoulder for me to pull over and close the hood until I got off of 95. Fast forward to today, I find that my car is now messaging me that I am due for an oil change in 900 miles. I decided to check the oil and saw that the dipstick is low and the oil looks old. It is clear that the oil change was also not done. I call Nissan to process the above information and create a plan of action for them to continue to provide amazing customer service. The first person I spoke with told me that they “probably” just didn’t reset the sensor. When I explained that I had checked the dipstick and did not believe that to be the case, she then told me I could schedule an appointment to have it looked at. I expressed a hesitancy to do this as I did not want to pay for them to look at my car again and tell me that they did the work and for me to not get any actual service completed. She attempted to transfer me to the service manager who was unavailable and told me that they would call me back. I have not heard back and their track record does not inspire confidence. If you are eager to interact with service people that seem to have watched every Grant Cardone Youtube video and get the lowest level service, I would highly encourage you to bring them your business. This is not a place that I would bring my car for maintenance and I have no intention of returning. I hope this review helps other folks in deciding where to have their car serviced. More

Believe the negative reviews about this dealership. While the initial greetings and appearance of professionalism may seem reassuring, my experience has been far from it. I purchased a Tesla on Augu While the initial greetings and appearance of professionalism may seem reassuring, my experience has been far from it. I purchased a Tesla on August 15, 2024, and by August 16, the car began shaking aggressively. I returned to the dealership, and after servicing, the technician assured me on August 17 that the issue was resolved. However, the same issue reoccurred, and we returned to the dealership for further inspection. Once again, they claimed the vehicle was cleared, but the problem persisted. Now, the dealership has refused to address the issue further. Despite the car being a 2018 Nissan-certified vehicle, they have declined to repair it. I've tried to return the vehicle, but I've been met with no response. I've had to chase down management, only to be told they do not want to fix the car. This level of service is unacceptable, and I urge potential buyers to heed the negative reviews. Be cautious if you're considering doing business with this dealership More

Run away from these guys! After a bad sales experience and attempts to negotiate a resolution with Josh Cochran, I got in touch with the MVA. The MVA has subsequently cited After a bad sales experience and attempts to negotiate a resolution with Josh Cochran, I got in touch with the MVA. The MVA has subsequently cited this dealership for false/misleading/deceptive sales practices under COMAR Code Regulations 11.12.01.14 A(1); B(2) and D(3). They are required by law to disclose several extra costs upfront and are not. I see several reviews on here where people have mentioned the same issue. And Josh Cochran? Yes, he comes off as nice and professional, but is absolutely the worst. More

The staff were polite but insistent that the car could not be sold without additional unnecessary ("LoJack"(TM), "ceramic coating", and so on to add to the cost. The advertised price is lower than what th not be sold without additional unnecessary ("LoJack"(TM), "ceramic coating", and so on to add to the cost. The advertised price is lower than what they are willing to sell the car for. What it turns out to be is bait and switch. Maryland's AG office has been notified. More